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海峽套房飯店的評分

3.5 out of 5
海峽套房飯店
No 1-B , Jalan Melaka Raya 2, Taman Melaka Raya, Malacca City

評論

7.6

不錯哦

10 分，有夠讚；650 則評論中有 146 則" "
8 分，不錯哦；650 則評論中有 283 則" "
6 分，一般般；650 則評論中有 156 則" "
4 分，不太好；650 則評論中有 45 則" "
2 分，很糟糕；650 則評論中有 20 則" "

7.4/10

整潔度

7.6/10

員工素質

7.0/10

設施服務

7.4/10

住宿環境和硬體

6.8/10

環保程度

評論

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
不喜歡：住宿環境和硬體
电梯坏了
电梯坏了！十分钟下不到楼下！感觉很差哦！
於 2019 年 12 月住了 2 晚

4/10 不太好

Siu Wang

不喜歡：員工素質和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 有夠讚

YEN-CHANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
美好選擇
飯店裝潢新穎，客房寬敞且舒適，另有提供美味早餐，附近有許多餐館與便利商店，步行五分鍾左右即可抵達主要大型百貨商場，生活機能便捷，此外，飯店設有無邊際游泳池與簡易健身房，可提供旅人一運動場所，唯一缺點是客房內wifi速度較慢，整體上是一趟美好的住宿體驗
於 2019 年 6 月住了 2 晚

6/10 一般般

Yian

喜歡：整潔度
整體感覺
優點 地點不錯，用餐方便，離主要景點不遠 缺點 1.房間數多過於電梯的比例，搭電梯要等很久 2.陽台鎖住無法開啟 3.浴室水量過小
於 2018 年 8 月住了 1 晚
Customer service 於 2018年9月15日回覆
Dear Yian, Thank you for your kind reviews. We are pleased to know you were satisfied with the room and services that provided by The Straits Hotel and Suites. Referring to the lift, regretfully we can't make changes because it's part of the design for this hotel. Besides, please be informed that the balcony is locked due to safety measures which was recommended by Melaka Council. Lastly, regarding the water flow in bathroom, we apologise for any inconvenience caused. We will forward this issues to Maintenance Department. Thank you.

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度
附近有食肆，房間較舊
地理環境好，酒店附近有多間食肆，距離市中心15分鐘，距離英雄廣場5分鐘，泊車免費，但酒店房較舊，頭房有漏水情況，廁所花灑壞的，房間有味道
於 2018 年 8 月住了 1 晚
customer service 於 2018年8月29日回覆
Thank you for taking your time to share your valuable reviews. We regret to hear about your experience during your stay with us. The safety and security of our guests is always our top priority. We apologise your stay was unsatisfactory. Please inform your room number and we will get the maintenance to get fix shower head immediately. Besides, you mentioned there is bad smell at your room. Please inform us your room number so that we could rectify it as soon as possible. Lastly, we value every comments from guests and we hope to see you again! Thank you.

6/10 一般般

真實旅客

於 2018 年 5 月住了 2 晚
Customer service 於 2018年7月9日回覆
We thank you for your feedback and we will continue reviewing and improving our services. Lastly, we are pleased to welcoming you back here in the near future. Thank you.

10/10 有夠讚

Jason ，HK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯的酒店，便宜
員工很有禮貌，房間很大，整體很好，房間可以看到馬六甲城市景。較不好的是WIFI很慢，離雞場街很遠，要走15分鐘路程。
於 2018 年 2 月住了 1 晚
Customer service 於 2018年3月1日回覆
Dear Jason, Thank you very much for your wonderful review regarding your stay in The Straits Hotel & Suites Melaka. Positive reviews like this will always encourage us to do more to make our guest happy during their stay. We hope to see you again. Thank you.

10/10 有夠讚

Joo bay

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
无可挑剔，中上。。。
於 2017 年 12 月住了 1 晚
Customer service 於 2018年2月23日回覆
Hi Joo bay, Thank you for your superb reviews. We hope to see you soon again in the coming days. Thank you.

4/10 不太好

chien

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
唉～多要瓶裝水、叫了3次還是沒送⋯晚上客房服務很差。感覺像公寓式的套房、沒有飯店般的感覺～裝潢也較舊了～櫃臺服務比較沒笑臉沒很nice
於 2017 年 12 月住了 2 晚

8/10 不錯哦

chih-fu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
還算不錯的四晚住宿。
飯店浴室沐浴及洗臉臺出水量過小，洗澡洗臉真的很不爽。其他部分還滿意。
於 2017 年 11 月住了 2 晚

10/10 有夠讚

SIOW FEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不管是服务员的服务态度，房间卫生，地点，都很值得赞赏
於 2017 年 10 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒
以自由行的遊客而言，非常適合。
於 2017 年 7 月住了 3 晚

8/10 不錯哦

WALLES

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯，游泳池在頂樓有遮陽棚且泳池邊有咖啡飲料休息區⋯⋯

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

MK，KL

喜歡：整潔度、員工素質和客房舒適度
旅游箱
自己寻求助

6/10 一般般

Lam

喜歡：整潔度
价钱不会贵，不错。只是我租的那间房间床不是很舒服～总结就是以这个价钱租到很划算，而去地点去哪里都方便…

10/10 有夠讚

WAN KI，香港

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常推薦的一家酒店
由Hatten Hotel走路去約5分鐘，附近可步行去英雄廣場（10分鐘）、紅屋及雞場街（15到20分鐘）等等。酒店樓下及附近有食肆及自助洗衣店。房間舒適，只是冷氣有點不夠，但可接受。泳池面對海峽美絕了。

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
一切都很好就是电梯很慢一直满人

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適 景觀佳
客房乾淨舒適景觀佳 頂樓無邊際泳池可看日麻六甲海峽日出及夕陽於美景超美 對面泰式按摩店服務技術佳 步行10-15分鐘可達購物中心及雞場街很便利 鬧中取靜的舒適飯店 下次造訪麻六甲必住飯店

8/10 不錯哦

MING-SHAN

喜歡：整潔度、員工素質和客房舒適度

8/10 不錯哦

MING-SHAN

喜歡：整潔度、員工素質和客房舒適度

4/10 不太好

KAREN

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Poor standard. Very tired snd shabby hotel rooms. Paid for a deluxe room .. nothing deluxe about it.
於 2024 年 1 月住了 3 晚

6/10 一般般

真實旅客

團體旅遊
不喜歡：住宿環境和硬體和客房舒適度
Short stay
Toilet very dim and air con unstable in temperature control
於 2023 年 11 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

6/10 一般般

Oscar

喜歡：住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚

10/10 有夠讚

Minseung

喜歡：整潔度、員工素質和住宿環境和硬體
가성비 짱인 호텔 입니다. 경치도 좋고 방도 크고 수영장도 좋고. 살짝 오래된 느낌은 있지만 다른장점들이 좋아서 신경안써지더라구요
於 2023 年 7 月住了 1 晚

6/10 一般般

Hamzah

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
No activity to enjoy around the vicinity
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Satoshi

商務旅客
喜歡：整潔度和員工素質
Shower booth was not really maintained. Water pressure was also not enough.
於 2023 年 6 月住了 1 晚

2/10 很糟糕

PRIMA

於 2023 年 4 月住了 2 晚

8/10 不錯哦

Lam

於 2023 年 3 月住了 2 晚

6/10 一般般

真實旅客

家庭旅遊
不喜歡：客房舒適度
Everything average.
於 2023 年 1 月住了 4 晚

8/10 不錯哦

Low，Singapore

情侶出遊
喜歡：整潔度、員工素質和設施服務
Room is clean and hotel is conveniently located within walking distance to shopping centre. Parking is easy and safe IMHO.

10/10 有夠讚

Edwin ANG

於 2023 年 1 月住了 1 晚

2/10 很糟糕

audrey

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
paint on walls were peeling. access card keys had issues (need to tap a few times before the door can open ). Toilet stinks . air con noisy and kept me awake.
於 2022 年 9 月住了 2 晚

2/10 很糟糕

Antoine

於 2022 年 8 月住了 1 晚

8/10 不錯哦

Nur Amirah

於 2022 年 6 月住了 2 晚

10/10 有夠讚

Satoshi

商務旅客
不喜歡：員工素質和住宿環境和硬體
Its shower room was so dark. A shower head didn't work. No iron in a room. Furniture were broken.
於 2022 年 6 月住了 1 晚

4/10 不太好

Ng

Not valued for money , read before you stay
Went to the hotel for our anniversary stay and check with the hotel management if there was any hotel upgrade available after checking they say that we will need to pay extra $30sgd just for the upgrade. During check in, we shown them that we already paid for the room via Hotel.com app. However they insist for more than 3 times that we did not paid for the room and even though we show them the app and receipt, their system show none until one of them check 'properly' and say payment is done. No apologies was given by them and they just continue as per normal. The room TV was spoilt and they change the whole wall TV for us and yet the new TV couldn't change any channel so end up not using the TV. The bathroom was a little dirty and murky in color, there was no air circulation vent in the toilet so the air smells stale. Parking was free and there was a guard sitting near the entry/exit so parking near the guard is quite safe. Location is near to various amenities like family mart and 7-11. Breakfast was okay but not much selection. Overall, not that value for my money.
於 2022 年 6 月住了 1 晚

4/10 不太好

wee huat

親子旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
The room toilet was dirty, the shower head wasn’t working,the drainage system wasn’t very good as the water during shower flow down the drain very slow. Sprayer at the toilet also spoilt. As is was just a night stay, so i cant be bother to complain or ask them to change.
於 2022 年 6 月住了 1 晚

4/10 不太好

Low，Singapore

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
After more than 2 years of MCO, the bed is horrible with bed bugs and shower control not working well. Unable to set to rain shower making bathing a bad experience after a hot day at Malacca.
於 2022 年 5 月住了 1 晚

10/10 有夠讚

Satoshi

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Convenient for business trip. A lot of reasonable restaurants around the hotel.
於 2022 年 5 月住了 1 晚

2/10 很糟糕

Sebastian

團體旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Eerie Walkway, Terrible Room Facilities
A very rundown hotel I can said. I checked out, after 15 mins I have checked in. Only the lobby is decorated with quite classy design. While the rest, the nightmare started when we reached our hotel's room level. The whole walkway is freaking dark with only one light I guess. So eerie like you are in those haunted movie scene. When we entered the hotel room, our jaws near dropped on the floor. Dusty floor with black stain everywhere, same goes to the toilet. I just wonder did housekeeping really clean the room properly. Poor TV reception showed only a white snow dots with few channels available. Jesus christ. Please at least make over your hotel rooms to make it more approchable and matched with the price offered. BTW, its just my 2 cents of opinion.
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Satoshi

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Water pressure was not enough. Towels need to be changed to new sets.
於 2022 年 2 月住了 1 晚

10/10 有夠讚

Muhamad Azhari

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚

8/10 不錯哦

Nursyahril Noodin

喜歡：員工素質
於 2021 年 1 月住了 2 晚

10/10 有夠讚

Demi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 12 月住了 1 晚

8/10 不錯哦

Mohd Afiq

商務旅客
喜歡：員工素質和住宿環境和硬體
Overall is okay, but toilet bit dirty inside shower room, the balcony is nice but it better to put some seating so convinced to see the night view of the city.
於 2020 年 10 月住了 1 晚

8/10 不錯哦

Fahmi，KL

家庭旅遊, 親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Bathroom, where the glass compartment design which no lock is quite challenging especially those with many family members or children and also elevator which takes times to wait.
於 2020 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
굿
객실이 매우 넓고 위치가 좋습니다 가격대비 가성비 짱입니다
於 2020 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
After a while being cooped up at home. It's great to have a staycation here.
於 2020 年 7 月住了 1 晚
Thye 於 2020年7月8日回覆
Thank you for your review and hope you enjoyed your stay with us.