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Reviews of SohoTown Hotel Melaka

2.5 out of 5
SohoTown Hotel Melaka
No. 18, Jalan Kota Laksamana 3/11, Seksyen 3, Malacca City

Reviews

6.8
Rating 10 - Excellent. 2 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 3 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

AWATHAF

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All services good
Stayed 1 night in Oct 2020
Response from sarah on 2020/12/15
Tq guest..

8/10 Good

Safari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Lut on 2020/10/6
Thank you for taking time to give review about our hotel...We really appreciate it and will try to strive for even better service

10/10 Excellent

QI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Wai, Kuantan,Pahang

Disliked: Cleanliness, room comfort
Every day the staff don't cleaning the room and bathroom.When i already enter the room is not cleaning.I understand what do the staff front office counter don't comfort and plenty.Thank you.
Stayed 3 nights in Dec 2018

8/10 Good

hui lee, malaysian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly &helpful staff
Nice&clean hotel ,but the hotel room abit small ,but overall the room is good .If have the lift will be better .Hotel counter staff was very friendly @ helpful ..very happy with their servie .
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Air conditiong not good
Air conditioning system need to improve. I sleep during the day with setting 16 degree but still sweating.
Stayed 1 night in Feb 2018

6/10 Okay

Jenson

Disliked: Cleanliness
Small space that just enough to spend a night.
Very small room that only for spend a night, normal cleanliness, u get only what u pay. Not more than that.

2/10 Terrible

HII

Disliked: Cleanliness, staff & service, room comfort
cockroaches and hairs..... speedy wifi though
i'll start from the very beginning....website accepted the payment. then when i reach the hotel...room full... Was asked to pay extra 20RM for a room with 2 single bed.....effectively paying for a downgrade since i'm the only person staying cause the other bed would be empty. ( to be fair, they send an email saying the room was full straight but i was too busy to check)...fine..... Went up to room....open the room...cockroach on the floor. Then ask the person to change the room. When you thought everything is settled...saw another 2 cockroaches on the floor....checked the bed.....really don't think they changed the mattress and pillow covers..... Next, went down stairs and requested new pillow, mattress and duvet covers but only manage to get the pillow and mattress cover. Also requested for a bottle of insect repellent . Also fixed the faulty keycard to the room cause i can't open my room after i left. Went up stairs, try to shower, more hairs in the fresh towels......good thing i have my own towels... noticed more hairs on the toilet drain area..... Bare in mind this was 2 am after attending my function... the morning and night staff were all quite friendly.... just please clean the room properly please..... thanks.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Its a good experience stayed in Sohotown hotel.As a muslim we will pray in hotel room but no sejadah available.Kindly improve it for muslim guest.

6/10 Okay

Siew Toh

Disliked: Cleanliness
Convenient hotel
It is convenient hotel, will come back again.