Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Patrick
於 2023 年 7 月住了 1 晚
2/10 很糟糕
md amin siti noor'ain
情侶出遊
2023年5月8日
喜歡:整潔度和住宿環境和硬體
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
md amin siti noor'ain
於 2023 年 5 月住了 3 晚
10/10 有夠讚
真實旅客
2022年9月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2022 年 9 月住了 2 晚
10/10 有夠讚
Andrea
2022年8月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Super literie! Très bon hôtel
Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Andrea
於 2022 年 8 月住了 1 晚
6/10 一般般
Christian
2022年3月27日
不喜歡:整潔度、員工素質和住宿環境和硬體
Christian
於 2022 年 3 月住了 1 晚
6/10 一般般
真實旅客
家庭旅遊
2022年1月2日
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
wont choose this hotel again
honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all