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Reviews of Hampton Inn & Suites Mahwah

2.5 out of 5
Hampton Inn & Suites Mahwah
290 Rt 17s, Mahwah, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, easy off the highway.
Stayed 3 nights in Apr 2024

6/10 Okay

Erika

Traveled with family and small children
Liked: Staff & service
The Hotel was ok, but the Breakfast is not recommended.
Stayed 1 night in Apr 2024
Response from CL on 2024/4/29
Thank you for giving us a review. We appreciate your business and will use your review to improve. Come again!

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet for being located near a busy highway. Also unable to hear noise inside the hotel on a busy night. Building insulation must be excellent. Recently remodeled (as of 2024), bathrooms in great shape.
Stayed 2 nights in Apr 2024
Response from CL on 2024/4/29
Thank you for the 5-stars! Mike, we hope you come again soon!

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CL on 2024/4/29
Leo, thank you for taking the time to leave us a review. We do all we can to make every stay special. Do come again!

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great inexpensive option for a hotel in the area. Staff has been extremely helpful and friendly. I would definitely stay here again. Pool was small but clean and my kids had a great time in it so that’s all that matters!
Stayed 1 night in Apr 2024
Response from CL on 2024/4/22
Kayla, thank you for your review. We appreciate the 5 stars and hope to see you again!

10/10 Excellent

Jonathan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, seemless check-in and check-out, great breakfast, great staff
Stayed 4 nights in Apr 2024
Response from CL on 2024/4/22
Jon, thank you for the 5-stars. We appreciate the kudos and hope to see you again soon!

6/10 Okay

Jason, Bradenton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
TV choices poor and the channel guide terrible. We stayed at another Hampton Inn (4 miles down the road) earlier in the week and had an exceptionally good experience, and better TV choices and guide.
Stayed 1 night in Apr 2024
Response from CL on 2024/4/13
Thank you for your review, Jason. We do our best to provide the best experience possible when it comes to our amenities. Do come again!

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great :)
Stayed 1 night in Apr 2024
Response from CL on 2024/4/13
Thank you for the 5-stars, Matthew! We appreciate your kudos!

4/10 Poor

Venunath

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean, smelly and no exhaust fan for bathroom. Shower making lot of sound. No hot water. For the first time, I had this experience with Hampton inn. All my previous experiences with Hampton was good.
Stayed 3 nights in Apr 2024
Response from CL on 2024/4/13
Thank you for taking the time to make a review. We will use your feedback to improve. Come again!

10/10 Excellent

Xu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious. Facilities are good.
Stayed 2 nights in Apr 2024
Response from CL on 2024/4/14
Xu, thank you for the 5-stars. Come again!

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. Very pleasant front desk staff. The only complaint I had was that I booked this hotel mainly for my kids to use the pool and it was closed. I would have booked someplace else had I known.
Stayed 1 night in Apr 2024
Response from CL on 2024/4/8
Thank you for taking the time to give us a review, Judy! We are sorry the pool was down for maintenance, but it reopened swiftly. Do come again!

10/10 Excellent

Lillian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Mar 2024
Response from CL on 2024/4/8
Thank you for the 5 stars, Lillian! Do come see us again!

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people herre were very friendly and capable.
Stayed 1 night in Mar 2024
Response from CL on 2024/3/28
Thank you for taking the time to give us a review, Kyle! Do come again!

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Deb! We hope to see you again soon!

10/10 Excellent

Heather

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was great and accommodating, hotel smells amazing and the hotel was not stuffy the temperature was great ! Close to everything I needed and the pool was warm .
Stayed 1 night in Mar 2024
Response from CL on 2024/3/28
We appreciate the kudos, Heather! We hope to see you again soon!

8/10 Good

AnnMarie

Traveled with partner
Nice hotel for an excellent value. I would stay there again.
Stayed 3 nights in Mar 2024
Response from CL on 2024/3/28
Thank you for the review, AnnMarie! We can't wait to see you again soon!

10/10 Excellent

Rene

Stayed 1 night in Mar 2024
Response from CL on 2024/4/8
Thank you for the 5 stars, Rene! Do come see us again!

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Mar 2024
Response from CL on 2024/3/17
Thank you for the 5-stars, Chris! We do all we can to make very stay memorable! Come again!

10/10 Excellent

Weslley

Stayed 1 night in Mar 2024
Response from CL on 2024/4/8
Thank you for the 5 stars, Wes! Do come see us again!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Alex! We hope to see you again soon!

6/10 Okay

peter, Roxboro

Stayed 1 night in Jan 2024
Response from CL on 2024/3/28
Peter, we appreciate your feedback, and we will use yours to improve our product and services. Do come again!

10/10 Excellent

Colleen, Plattsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in went very smoothly.The person who checked us in was very pleasant and knowledgeable about the area. He was able to recommand several places for dinner.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Mahwah Team on 2024/3/6
Dear Collen, Thank you for choosing our hotel and giving us a perfect 5-star rating! We appreciate your patronage and hope to serve you again soon.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great!!
Stayed 1 night in Mar 2024
Response from CL on 2024/3/4
David, we appreciate your review and are pleased you gave us 5 stars! Do come again!

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from CL on 2024/3/4
Daniele, thank you for giving us a perfect score. Do come again!

4/10 Poor

Yue Ching

Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good but the pool was so murky. Also the carpet in the room was really gross.
Stayed 1 night in Mar 2024
Response from CL on 2024/3/3
Ching, we appreciate your review and will use your feedback to improve our product and services. Do come again!

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpfull with delivery options
Stayed 1 night in Feb 2024
Response from CL on 2024/3/2
Elizabeth, thank you for the 5 stars. We truly appreciate the love and hope you come see us again soon!

10/10 Excellent

SOOKYUNG

Stayed 1 night in Feb 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Sooky! We hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from CL on 2024/3/2
Jennifer, thanks for the 10, "A 10 from Jen!" We truly appreciate the glowing review and hope you come see us again soon!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
We do appreciate kudos, Drew! Do come again!

10/10 Excellent

matthew

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and welcoming. Comfortable beds and good variety of tv stations. Nice breakfast with lots of options and great coffee.
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Matt, thank you for the 5-stars! We hope to welcome you back to our property in the future!

10/10 Excellent

evelin

Stayed 1 night in Feb 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Evelin! We hope to see you again soon!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place for a weekend trip.
Stayed 3 nights in Feb 2024
Response from CL on 2024/2/26
Greg, thank you for the 5-stars. It was a pleasure to have you over the weekend and we hope to see you many more weekends to come! Cheers!

10/10 Excellent

Simson

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent, I’ll definitely stay there again.
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Simson, we truly appreciate the kudos and can't wait to welcome you back to Mahwah!

10/10 Excellent

ADDY, Brockton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the hotel is by the highway is very quiet.
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Addy, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

Ewa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff very friendly,
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Ewa, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
William, thank you for the 5-star review. We hope you come see us again soon!

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Front staff were very friendly. Pool was clean . Changing room was clean Room was nice clean very comfortable we had a nice large room . Overall my experience was a 10 . Breakfast was the usual fare but nice.
Stayed 4 nights in Dec 2023
Response from CL on 2024/2/26
Dan, thank you for the 5-star review. We hope you come see us again soon!

8/10 Good

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was convenient but it could also use some renovations
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Zo, thank you for the review. We hope you come see us again soon!

8/10 Good

Anne

Stayed 2 nights in Feb 2024
Response from CL on 2024/3/28
Thank you for the review, Anne. We appreciate the feedback and hope to see you again.

6/10 Okay

Tim

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Tim, we are sorry we fell short. We hope you come see us again soon & you can see the changes we've made!

10/10 Excellent

Todd

Stayed 1 night in Feb 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Todd! We hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Another wonderful Hampton Inn. Matthew at the front desk was quick and helpful. Beautiful room. Awesome place. Very clean
Stayed 1 night in Feb 2024
Response from CL on 2024/2/26
Mike, thank you for the 5-star review. We hope you come see us again soon!

6/10 Okay

Lamont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was towards the front of the hotel near the highway which hears lots of noise from the highway. The hotel wasn't packed so not sure why the hotel didn't put us towards the back away from traffic.
Stayed 4 nights in Feb 2024
Response from CL on 2024/2/26
Lamont, thank you for your review. We hope you come see us again soon!

4/10 Poor

Qin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The sealed coffee cup has water inside and the wrapper was very dirty. The cabinets are so dusty.
Stayed 2 nights in Feb 2024
Response from CL on 2024/2/26
Qin, thank you for your comments. We will use them to improve our product. Do come again!

6/10 Okay

Ng Fei

Traveled with family
Liked: Cleanliness, staff & service
It needs to be upgraded
Stayed 2 nights in Feb 2024
Response from CL on 2024/2/26
Fei, thank you for your comments. We will use them to improve. Come again!

10/10 Excellent

ming

Stayed 1 night in Feb 2024
Response from CL on 2024/3/28
Thank you for the perfect score, Ming We hope to see you again soon!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay.
Stayed 1 night in Jan 2024
Response from CL on 2024/2/26
C, thank you for the 5-star review. We hope you come see us again soon!

6/10 Okay

Wilemar

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from CL on 2024/2/26
Wil, we are sorry the hotel didn't meet your expectations. We will use your comments to improve our product. Do come again!

10/10 Excellent

Stephen Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jan 2024
Response from CL on 2024/2/26
Stephen, thank you for the 5-stars! Come again!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Dishonesty
We called to make sure that there was a pool. When we showed up a few hours later after making the reservation, we were told that the pool was not open because it was being serviced. We went to a different hotel instead.
Stayed 1 night in Jan 2024
Response from CL on 2024/2/26
Thank you for your review. Someone had suddenly broke the light inside the pool and we had to close it for repairs.