Indoor pool
Check availability

Reviews of Comfort Inn near Great Smoky Mountain National Park

2.5 out of 5
Comfort Inn near Great Smoky Mountain National Park
3282 Soco Rd, Maggie Valley, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 913 reviews" "
Rating 8 - Good. 344 out of 913 reviews" "
Rating 6 - Okay. 92 out of 913 reviews" "
Rating 4 - Poor. 37 out of 913 reviews" "
Rating 2 - Terrible. 22 out of 913 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was safe, comfortable and it provided all of the amenities needed to make this visit a very pleasant one
Stayed 3 nights in Apr 2024

6/10 Okay

Chloe

Traveled with family and small children, Traveled with partner
Liked: Staff & service
The shower was not ideal.. It was a stand up shower and the extra drain was a quarter out of the shower lining. I understood what they were trying to do with it. But, if you don’t have the shower-head(s) aligned in a specific spot, the water goes around the drain and it ends up flooding the floor. Also, the bed springs made the bed very uncomfortable. Woke up with lower back pain, and my husband was having hip issues. The suite was way better than the regular rooms, but sadly— there’s only one suite in the whole hotel and it was taken. Disappointed this time around.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

MARIANE

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Stayed 2 nights in Mar 2024

6/10 Okay

Julieth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing that I didn’t like was the room had a balcony and the street (cars) noise was too much and they say they couldn’t change us to another room… everything else was great
Stayed 1 night in Mar 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful except the refrigerator smells like mold
Stayed 1 night in Feb 2024

4/10 Poor

Wakita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is currently going through some major remodeling. With that said I stayed in one of the new rooms and it was amazing. The workers quit early and there was no noise issue. The staff was extremely welcoming. I stayed for one night in February.
Stayed 1 night in Feb 2024

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Mediocre
Mediocre, mainly due to the fact the hotel was undergoing renovations and it wasn’t made known to us till we pulled in the parking lot and see the construction dumpster and furniture all over the parking lot. Fortunately our room had recently been competed, but the hallways to get to our room were definitely under construction and messy/filthy.
Stayed 1 night in Feb 2024

10/10 Excellent

Ansley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff members and the rooms were clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Jerri

Traveled with family
Not the best in WNC.
The staff was very friendly and the beds comfortable. The facility needs updating and our shower wouldn’t drain.
Stayed 2 nights in Jan 2024

6/10 Okay

Jean

Stayed 5 nights in Dec 2023

10/10 Excellent

Dariusz, Lawrenceville

Stayed 4 nights in Dec 2023

10/10 Excellent

Larry, Sparta

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice setting. Very relaxing.
Stayed 4 nights in Dec 2023

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs.
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good.
Stayed 2 nights in Nov 2023

6/10 Okay

Ragan

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Wasn’t a bad stay. Pool closes at 10, feels kinda early. Breakfast was ok, beds were hard. We called for new towels the next morning twice and never got them.
Stayed 1 night in Nov 2023

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great spot and you could see the fall colors of the leaves
Stayed 1 night in Nov 2023

4/10 Poor

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
called hotel before we went to see if hotel to see if hot tub and pool was heated was told yes both were heating fine. when we got to hotel and checked in was informed .that both were not working. The hotel clerk was very nice and worked with us to change us to a different sister hotel so everything was fine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 4 with 2 kids had a great time!
Great time with my family, extremely nice, coffee going all day with creamer, excellent hotel breakfast with hot food. They were doing construction on part of the hotel but other then seeing them in part of the parking lot I didn’t much notice.
Stayed 2 nights in Nov 2023

10/10 Excellent

glenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
trip to see grandson
it was great
Stayed 2 nights in Nov 2023

8/10 Good

Anthony Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Decent property. Fair value. Good location.
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Construction right above our room on the second floor. They aren’t working normal business hours so this is an oversight by managers of the hotel. Front desk didn’t even attempt to make anything right . Example: moving us away from the noise, etc
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and no bugs. Bedding looked clean and nice. Bathroom was clean and did not have hair on the floor or shower wall. Super nice and friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

George

Stayed 2 nights in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Steve, Minneola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Friendly desk clerk. Room and bathroom clean. Close to restaurants and shops.
Stayed 1 night in Oct 2023

8/10 Good

Duffie

Stayed 1 night in Oct 2023

8/10 Good

David, Brevard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located with easy walks to various eateries.
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The check in process went great, Jose was very friendly gave us the map of the area, suggestions and treated us like guest, caring concerned and making sure if any issues he was there until 0700.
Stayed 1 night in Sep 2023

10/10 Excellent

Erwin, Rock Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Outside was not as manicured and clean as it should be… Noisy at night when trying to sleep
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Traveled with family
Enjoyed our time there
Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the staff was great.. Hotel has two floors and has a elevator.
Stayed 1 night in Sep 2023

8/10 Good

Rachel

Stayed 3 nights in Sep 2023

6/10 Okay

Todd

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, no issues
Stayed 1 night in Sep 2023

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful
Stayed 2 nights in Aug 2023

8/10 Good

Scott

Liked: Property conditions & facilities
Clean,cold a/c,hot water. It’s a motel not your house and bed.I would come back again
Stayed 1 night in Aug 2023

10/10 Excellent

Brent

Just a great place!
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Ok hotel
Room was musty and needed a dehumidifier. Bed was very uncomfortable and pillows were way too small. Didn’t like that the mirror and sink was in the hallway versus the actual bathroom. On a positive note the staff was excellent.
Stayed 3 nights in Aug 2023