The property is located in Gran Via, with access to many shops and restaurants. The room decor was very nice, breakfast was excellent, and staff was very attentive. I cannot rate the facilities favorably as the shower in the bedroom clogged on our first use. We informed of the situation but no one was available to come right away. The next day no one came, and we had to complain. We could not use the shower well during a couple of days! We asked to be informed about the time frame for the repair. No one called and instead someone showed up while we were having breakfast, unclogged the shower and left dirty towels all over the floor and dirt inside the shower. While the hotel eventually sent a maid to clean - the whole situation was handled very poorly. The night before leaving, the second bathroom in the unit began leaking from the roof. We asked to speak to the manager and she did not make herself available. Eventually we checked out and received a text offering a discount for the next stay. Unfortunately, this discount did not adequately compensate us for the lack of use of the shower. While the apt looks very nice and the staff is friendly, they have to do a better job of maintenance of their facilities.