旅客真實評論
2/10 有點糟
Jieun
2026 年 11 月 12 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hands down the worst dump I’ve ever stayed in across 10 years of traveling to 30 countries.
1. Filthy, untouched room at check-in: It reeked of stale cigarette smoke and literal filth. There were clumps of hair, dirty towels, stained bed sheets, used tissues scattered everywhere, and a half-empty water bottle that smelled completely rotten. Disgusting.
2.Infuriating, pathetic customer service: Everything nearby was sold out because of the Bernabéu match. When I demanded they find me alternative accommodation, they had the audacity to tell me to go down to the basement storage myself and grab some musty, questionable sheets and towels that didn't even look washed. Zero apology, zero explanation for this mess, slow and rude WhatsApp replies, and they are flat-out ignoring my refund request.
3. False advertising & a literal dungeon: The room is buried so deep in the basement that opening the window puts you eye-level with the legs of people drinking and smoking at the bar outside. The photos online are a complete lie.
I get that people only book this place for a game at the Bernabéu, but DO NOT STAY HERE. This place single-handedly ruined my trip—it was such a miserable, infuriating experience that it makes me never want to set foot in Spain again.
於 2026 年 11 月住了 2 晚