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Reviews of Tru by Hilton Madison West, WI

2.5 out of 5
Tru by Hilton Madison West, WI
8102 Watts Rd., Madison, WI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 638 out of 853 reviews" "
Rating 8 - Good. 157 out of 853 reviews" "
Rating 6 - Okay. 32 out of 853 reviews" "
Rating 4 - Poor. 16 out of 853 reviews" "
Rating 2 - Terrible. 10 out of 853 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nolan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room. Clean and comfortable. Had al desk and a table. Staff friendly and helpful.
Stayed 1 night in May 2024
Response from Jerica on 2024/5/21
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Erika, glenview

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Rate was good
Stayed 1 night in May 2024
Response from Jerica on 2024/5/21
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Close to a lot of food places
Stayed 2 nights in May 2024
Response from Jerica on 2024/5/21
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean
Stayed 1 night in May 2024
Response from Jerica on 2024/5/21
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concept… fun place to stay
Stayed 1 night in May 2024
Response from Jerica on 2024/5/15
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Claudell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the place
Stayed 1 night in Mar 2024
Response from Jerica on 2024/5/15
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Sri Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerica on 2024/5/15
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Sri Ganesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean and well kept hotel.
Stayed 2 nights in Apr 2024
Response from Jerica on 2024/5/4
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Janet

Traveled with partner
More parking space! Left and went to dinner and when we came back to hotel to park absolutely no parking was available. I had to park in a apartment complex parking lot and walk a ways to the hotel
Stayed 1 night in Apr 2024
Response from Jerica on 2024/5/1
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerica on 2024/5/1
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Douglas M.

Stayed 2 nights in Apr 2024
Response from Jerica on 2024/5/15
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service
Tv was really static and the ac made noise all night . But it was a cery clean and nicely updated room. Breakfast could of been better
Stayed 1 night in Apr 2024
Response from Jerica on 2024/4/18
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Luis

Stayed 2 nights in Apr 2024
Response from Jerica on 2024/5/15
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Alex

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. We stayed there with our dog and they were extremely accommodating!
Stayed 1 night in Apr 2024
Response from Jerica on 2024/4/18
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Sydney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Love the aesthetic here! Although we didn't get to play pool because there was always someone using the table, I still thought it was cool that they had one in the lobby. The breakfast was great and the flavored creamer options for my coffee were a huge plus for me personally. We only stayed for one night and spent most of the time out and about which is why the EXTREMELY delayed TV in our room didn't bother us too much. My family across the hall said theirs was delayed as well. Must just be the TVs they have. Luckily I didn't want to do a lot of lounging that trip. Otherwise, we had a great stay! Check-In and Check-Out were easy peasy!
Stayed 1 night in Mar 2024
Response from Jerica on 2024/4/13
Thank you for the excellent review. We are truly sorry to hear about experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jerica on 2024/4/18
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Jerica on 2024/5/1
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Joyelle

Liked: Amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Jerica on 2024/4/9
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The staff were so friendly at check it! Most places just take your card and don’t even say hello, so this was refreshing- Hilton always does great. There were a lot of families with kids staying here for a sports tournament which made me nervous about being kept up with rowdy kids, but there were no noise issues whatsoever! The toiletries in the bathroom were also great! I will stay at a Tru in the future. My only complaint was the parking lot, on my second night there were no spots left when I got there and someone was taking up multiple spots due to have a trailor on the back of their vehicle. I had to park next door and walk over.
Stayed 2 nights in Apr 2024
Response from Jerica on 2024/5/1
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Markos

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Apr 2024
Response from Jerica on 2024/4/9
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Wesley, Tustin

Stayed 1 night in Apr 2024
Response from Jerica on 2024/4/23
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Dipak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms as expected
Stayed 1 night in Mar 2024
Response from Jerica on 2024/4/2
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Claire

Stayed 1 night in Mar 2024
Response from Jerica on 2024/4/18
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Diana, Parksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. CLEAN. Modern.
Stayed 3 nights in Mar 2024
Response from Jerica on 2024/3/26
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Shelly

Stayed 1 night in Mar 2024
Response from Jerica on 2024/4/18
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/26
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Madelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean rooms, super comfy bed and pillows!
Response from Jerica on 2024/3/26
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the property. We were delighted to find dining options within a very short walk. The only thing which might be improved upon would be more breakfast bar options. Other than that, we look forward to our next visit!
Stayed 2 nights in Mar 2024
Response from Jerica on 2024/3/19
Thank you for taking the time to provide us with your honest feedback. While I'm very pleased that you enjoyed and found so many aspects of the hotel to be great, I'm truly sorry to hear you felt the breakfast did not match your expectations. I greatly appreciate you sharing how your experience was. Your comments will be discussed with our management team. Again, thank you and we very much hope you will consider staying with us again in the future.

10/10 Excellent

Laura K.

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Convenient location.
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/19
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is our favorite place to stay in Madison.
Stayed 2 nights in Mar 2024
Response from Jerica on 2024/3/13
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Ayreona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/7
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/6
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for a short visit.
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/5
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Lucie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/5
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Janet, MINNEAPOLIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at a Tru by Hilton. This isn't a high-end property, so if you’re essentially looking for a spa stay, this isn’t it. But I was still very impressed. Staff was very attentive. Property was well cared for. Decor was fun, fresh and modern. Rooms were refreshed every day. Rates very reasonable. My one complaint is no coffee maker in the room.
Stayed 3 nights in Feb 2024
Response from Jerica on 2024/3/5
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Martine

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I always love staying here. The rooms are bright. Breakfast is good. Staff is friendly. Expedia was a nightmare to deal with. Took 45 minutes to check in!!
Stayed 1 night in Mar 2024
Response from Jerica on 2024/3/5
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Kenneth Siisi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff were very helpful and nice. They even offered to pack some pastries for us as we missed breakfast because we had to leave very early in the morning.
Stayed 1 night in Feb 2024
Response from Jerica on 2024/3/5
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a no-frills overnight stay. Price was good. Very limited amenities but to be expected for the price. I'd definitely stay here again though, felt safe and the room felt clean.
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean, organized, rooms quiet and comfortable
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Aeriona, BELLEVILLE

Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game room was great. Breakfast was fine. Customer service was excellent.
Stayed 2 nights in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough parking otherwise good
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Yenire

Stayed 2 nights in Feb 2024
Response from Jeirca on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Very good value for the price. Rooms are small, but efficiently laid out, clean and updated.
Stayed 2 nights in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious rooms. Would stay here again
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Colleen

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

8/10 Good

Amelia

Stayed 2 nights in Feb 2024
Response from Jerica on 2024/3/26
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.

10/10 Excellent

Isabelle

Stayed 1 night in Feb 2024
Response from Jerica on 2024/3/26
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/27
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Staff was very friendly. The only drawback I would say is that the room thermostat was pre set with no way to adjust. Room was cold for our liking.
Stayed 1 night in Feb 2024
Response from Jerica on 2024/2/10
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!