There were no staff, you have to go to a different hotel to check in. Cable didn't work, internet didn't work. Room was dirty, smashed bugs on the walls, Toilet had black mold behind the entire tank, growing down. We were so scared of the mold, that we left early. Water park was run down and not running, no spa, no breakfast, no fitness room. They lied about everything and put our families health in jeopardy