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Reviews of Rover Motel

3.5 out of 5
Rover Motel
174 Nebo Road, Corner of Nebo Rd and Donaldson St, West Mackay, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 58 reviews" "
Rating 8 - Good. 18 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
The owners were nice. Parts of the property are very run down, but some rooms have been renovated nicely. I had several problems at checkin, all resolved except for non-functional internet. The owners had just had new wifi equipment installed a day or two previously and it was not working. This issue was apparently resolved on the last day of my 4-day stay, but I was able to use a hotspot in the interim, so wasn't greatly inconvenienced.
Stayed 4 nights in Jan 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to IGA but also handy for us to duck up to Eungella the next day
Stayed 1 night in Sep 2023
Response from Mnager on 2023/10/1
Hi Lindsay thankyou for your review also thanks for the early xmas gift it really made it so much easier we hope to see you again in the near future thanks again

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Mnager on 2023/10/1
Hi James thanks for taking the time to give us a review much appreciated

10/10 Excellent

Asha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park, pool & large/clean/practical rooms that felt homely.
Stayed 2 nights in Sep 2023
Response from Mnager on 2023/11/5
ok

10/10 Excellent

carolanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel clean tidy customer service was amazing
Stayed 2 nights in Sep 2023
Response from Mnager on 2023/9/15
Hi thanks for your review we look forward to seeing you again thanks Mike

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Good old fashioned friendly service, lovely person at the front desk. Anything you need just let him know. I willl definitely stay there again
Stayed 1 night in Jun 2023
Response from Manager on 2023/7/28
Thank You. We look forward to your next visit.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we could want in a self contained unit. Loads of storage. Foxtel. Lounge dining. Big bathroom. And quiet even though it’s on the main road.
Stayed 1 night in Apr 2023
Response from Mnager on 2023/8/2
Thank you

10/10 Excellent

Rubelin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner were very considerate, nice and friendly. Definitely I will recommend this place.
Response from Manager on 2023/2/17
Thank you. We look forward to hosting you again.

10/10 Excellent

Ellie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (2 adults 2 kids) stayed 6 nights in a family room. We were greeted by the owner on check on and the service from all staff we encountered was impeccable. We were given great advice on things to do in the area. The room was exactly as advertised. Aircon in the main room and the 2nd bedroom was a welcome relief for us “southerners”. Bathroom was clean and modern. Beds were really comfortable. The kitchenette had all we needed to make our own meals, including post and pans, stove top, microwave and convection oven. The playground structure is a bit dated and worn but the kids still had a ball running around in the enclosed grassed area. The saltwater pool had plenty of seating and a large shade cover over most of the shallow end. Even though it’s on a main road we were in an apartment at the rear of the property and it was quiet. The other guests were mainly workers but were friendly. Close to supermarkets, and a short drive to the shopping centre and lagoon. We would definitely choose to stay here again!
Stayed 6 nights in Sep 2022

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room with kitchen every thing you need to be self contained , very nice spacious room , think it was a family room even though I was single person
Stayed 1 night in Jun 2022

10/10 Excellent

Roshana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Frank on 2022/6/28
Thank you for taking the time to review us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed accommodation and helpful service. Good value.
Stayed 1 night in Jun 2022
Response from Frank on 2022/6/28
Than you for taking the time to review us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, in easy walking distance of a supermarket and places to buy dinner. Older unit, but very spacious with a FULL sized fridge, this being one of the reasons I chose here. A table as well as an office desk with a power point for the laptop. Kitchen sink. Nice shower. Roomy bathroom and shower recess. Bathroom lacks bench space. Comfortable bed, but the pillows were on the hard side. The lights could do with brighter bulbs. Out the back of the rooms is a handy clothesline. I would stay here again. Friendly owners.
Stayed 1 night in Jun 2022
Response from Frank on 2022/6/25
Thankyou for your kind review i am pleased you had a pleasant stay i would have got you new pillows if you let me know we have them on site i hope you have a safe journey and we look forward to seeing you again thanks again

8/10 Good

Rosemary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy and comfortable,
Stayed 1 night in Jan 2022
Response from Frank on 2022/1/5
I am glad you enjoyed your stay. Hope to see you again soon.I

8/10 Good

Wayne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is old however clean and tidy. Problems for attended to promptly. Very roomy and plenty space for everything. Better than some tourist units we have been in.
Stayed 3 nights in Nov 2021

4/10 Poor

Carolyn, Banksia Beach

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photos advertised at this property did not describe the apartment I was supposed to receive on my booking. We managed with the 2 bedroom motel room accomodation and small kitchen, but overall the stay was very disappointing. The grounds certainly need tidying up and the pool area was definately a disgrace with broken pavers and pool furniture. We would not be coming back to this accomodation.
Stayed 3 nights in Oct 2021

10/10 Excellent

SHELLEY

Traveled with partner
Liked: Cleanliness, staff & service
The manager was so welcoming and extremely helpful it was overall a pleasant experience being at Rover.
Stayed 3 nights in Sep 2021
Response from Mike on 2021/9/29
Hi thank you for your very nice review we hope to see you again soon thanks for staying with us

10/10 Excellent

Soraya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend away!
Always a pleasure staying at Rover Holiday Units! Warm reception on arrival. Management and Staff are always accommodating.
Stayed 2 nights in Feb 2021
Response from Mike on 2021/2/9
Hi thanbkyou for your kind review we really appreciate it and it is a pleasure to have such nice people come and stay we look forward to seeing you again soon thanks again Mike

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness
Didn’t have spare clean towels for showering or toilet paper for guests
Stayed 4 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2020

10/10 Excellent

Soraya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away!
Quick check-in with great service and very helpful and accommodating staff. I would highly recommend staying at Rover Holiday Units. Self-contained accommodation, with spacious living area and rooms. Close proximity to shopping centre, shops, pubs, servo etc. Very convenient. Reasonable prices.
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Easy access to foreshore and city. Noisy location facing intersection. Single glazing and no blackout curtains. facing east it was very bright after 5 AM in the mornings. No sleep-ins.
Stayed 3 nights in Sep 2019
Response from Manager on 2019/9/22
By signing your comment as Anonymous I cannot identify which room you were staying in. There appears to be shortcomings in your report. 1. we do not face an intersection. 2. Double glazing in Motel rooms is rare. 3. All units have blackout curtains. 4. None of our units face east so I sincerely question whether you stayed at The Rover Motel at all. I would be very pleased if you called or emailed me directly to discuss your concerns. Guest satisfaction is our highest priority.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Like: It was convenient. Didn't like: grounds need a bit of a makeover
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience for the Family, family of 5 and had plenty of comfort and space. Great facilities, definitely recommend to others and will be returning next time we are in Mackay.
Stayed 2 nights in May 2019

10/10 Excellent

G, Clermont, au

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was an amazing stay, would reccomend them and stay there again
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you! We had a great stay. The unit was well appointed, clean and tidy. Staff were very friendly and helpful.
Stayed 1 night in Jan 2019
Response from Julie on 2019/1/12
Thank you Matthew for your great review :) We hope you enjoy the rest of your holiday and please consider staying with us on your return journey

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2018
Response from Julie on 2019/1/12
Thank you for your great review

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, spacious, clean and comfy. I would stay again.
Stayed 1 night in Sep 2018
Response from The Resident Manager on 2018/9/26
Hi Susan, It was our pleasure to take care of you for your recent stay and we look forward to serving you again when you next visit Mackay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location after a long day
Staff were so friendly and kind to us after a long day driving with kids! The room was huge and spotless. Plenty of parking and a nice cold pool to refresh ourselves in.
Stayed 1 night in Dec 2017
Response from Julie on 2018/4/3
Thank you for taking the time to review our property and for your kinds words. We strive to ensure all of our guests' needs are accommodated during their stay with us. This includes the kids :) Hope we see you again when you are travelling through Mackay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Graeme

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Convenient and value for money.
Great place to stay for a couple of days. Wish it was cleaner, otherwise very comfortable, plenty of space, eastly cooking facilities, close to Highway to go and explore. Recommended.

8/10 Good

N, Boyne Island

Liked: Cleanliness, staff & service, room comfort
Nice place on the main highway
Check in was smooth. Water was hot. Beds were clean and fresh. Good place just to get some sleep for the 2 of us with 3 kids.

8/10 Good

N, QLD

Liked: Cleanliness, staff & service, room comfort
Good for a place just to sleep. That's about it. Air con worked. Sheets were clean. UHT milk was chilled.

8/10 Good

dan the man

Liked: Cleanliness, staff & service, room comfort
Across from the pub! Winning
Old and cheap, but run by a nice bloke. Ybbjvhjjgg

8/10 Good

Tom, ACT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
The motel was a nice place to stay. The hospitality you received when you arrived was great. The room was a good size.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large, clean and comfortable. We enjoyed our stay and would definitely stay again.

8/10 Good

gavin, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and updated
Clean. Room had been updated only kitchen doors could do with replacement. Excellent ensuite. Pool area is tired but functional. Smoker next door meant we could open the windows. They also stole our parking spot. Biggest gripe is place was listed as two bedroom and is only one bedroom. Big bed in bedroom and singles next to lounge. A second TV in bedroom is useful in these cases. We paid extra on the two bedroom tag and were disappointed.
Response from Resident Management on 2015/9/3
Thank you for your comment. The property was purchased two and a half years ago and since that time the new owners are continuously undergoing renovations to enhance our guests stay. Any issues you may have had with your neighbour should have been bought to the attention of Management who would have rectified your concerns. We are here to make your stay as comfortable as possible.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had everything you could want
Room had everything you could want and the owners were helpful. Undercover parking and free WiFi
Response from Resident Managers on 2015/9/3
Thank you for your positive comment. We always endeavour to make all guests comfortable throughout their stay. Please spread the word.

10/10 Excellent

Sharon, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home, Outstanding; Value: Fantastic; Service: Remarkable, Go the extra mile; Cleanliness: Spotless, Beautiful;

8/10 Good

neil, Australia - QLD - Cairns

Liked: Cleanliness
location

10/10 Excellent

Robert, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; Stayed after closing to to check us in

10/10 Excellent

Tiare, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Great range for cooking; Value: A steal; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Meryl, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
easy to find on the highwat

8/10 Good

Iris

Liked: Staff & service

8/10 Good

Simon, Australia - NT - Darwin

Liked: Staff & service
Facilities: Useful and effective; Value: Moderate; Service: Courteous; Cleanliness: Clean; Central and served our purpose

10/10 Excellent

Charles, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: recently renovated;

10/10 Excellent

Rodney, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Amazing; Service: Outstanding; Cleanliness: Lovely; Look forward to finished renovations

10/10 Excellent

Jillian, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful;

10/10 Excellent

Summer, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern, Well appointed & spacious; Value: Fantastic; Service: Go the extra mile, Phenomenal, Outstanding, Friendly & helpful; Cleanliness: Spotless, Immaculate, Pristine; Great housekeeping service

8/10 Good

Karen, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Modern; Value: Affordable; Service: Professional, Courteous; Cleanliness: Lovely;