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The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

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Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Reception
Coffee and/or coffee maker
Exterior
Deluxe Spa Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is NT$2,945
NT$3,240 total
includes taxes & fees
Jul 19 - Jul 20

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Family Room

Deluxe Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 13 Ping (43 square meters)
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard King Room

9.2 out of 10
Wonderful
(39 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 6 Ping (20 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Spa Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 9 Ping (30 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 7 Ping (23 square meters)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe King Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 7 Ping (23 square meters)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 7 Ping (23 square meters)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Separate bedroom
Hair dryer
Private bathroom
Bathrobes
  • 7 Ping (23 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Standard Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Family Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Spa

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Family Room

  • Sleeps 5
  • 1 Twin Bunk Bed, 1 Twin Bed and 1 King Bed

View all photos for Deluxe King

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard King Room

  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.7 km
  • Caneland Central - 2 min drive - 1.9 km
  • Bluewater Lagoon - 2 min drive - 1.9 km
  • Mackay Base Hospital - 2 min drive - 1.5 km
  • Harrup Park - 4 min drive - 2.6 km

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • Luggage storage, a front-desk safe, and smoke-free premises
  • Concierge services, multilingual staff, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Marco Polo feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and bathrobes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 22-inch TVs with cable channels
  • Refrigerators, coffee/tea makers, and ceiling fans

Languages

English

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8.6 out of 10, Excellent, 882 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Check-out is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mi (2 km) of Jubilee Park, Caneland Central, and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 mi (3 km).

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The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 345 out of 663 reviews
Rating 8 - Good. 202 out of 663 reviews
Rating 6 - Okay. 80 out of 663 reviews
Rating 4 - Poor. 18 out of 663 reviews
Rating 2 - Terrible. 18 out of 663 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Andre

A very good hostel, thank you
Stayed 2 nights in Jun 2025

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025

6/10 Okay

Jeffrey

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karon

Liked: Staff & service, property conditions & facilities
The housekeeping girls and guys do an awsome job with cleaning the rooms!
Stayed 3 nights in Apr 2025

8/10 Good

Becca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Busy road but convenient
Stayed 1 night in Feb 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff made us feel welcome and nothing was to hard to organise
Stayed 4 nights in Jan 2025

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, amenities
Meet all our needs
Stayed 1 night in Mar 2025

8/10 Good

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort

Great overnighter

Great overnighter, room was old but very comfortable. Everything provided as expected in a hotel stay..
Stayed 1 night in Oct 2024

10/10 Excellent

Richard Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Were were upgraded to a family room didn't like the bunk bed it restricted the light 2nd time we stayed room for 2 was very spacious and suited our needs.
Stayed 1 night in Mar 2025

10/10 Excellent

Jing

Amazing staff!
Stayed 1 night in Jan 2025

10/10 Excellent

pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpfull staff. Very clean room. On main road but quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 1 night in Jun 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful spa room, excellent meal
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie and Michael the staff there were amazing, super friendly and helpful. Highly recommended from our family. Will stay there a gain on our way back from Townsville
Stayed 1 night in Dec 2024

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and easy access. No immediate eating facilities (walking distance). Last time we stayed here there was a restaurant and this would be nice again if practical.
Stayed 1 night in Jan 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much appreciated beung able to check in early after a very early flight from Sydney. Staff at reception were very accommodating and friendly. The room was very spacious and the king size bed was excellent and so comfortable. Highly recommend Marco Polo for any traveller.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, easy check-in. Clean and very comfortable room. Great bathroom. No noise from main road, although very early, noisy, departures by other guests were unwelcome. Would stay again.
Stayed 1 night in Jan 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute stop in overnight travelling north , clean, easy, accessible, dining , good price , comfortable Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great value
Stayed 1 night in Nov 2024