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Reviews of Hotel Waman

3.5 out of 5
Hotel Waman
Calle Wiracocha Nº 202, Machu Picchu, Cusco

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 72 reviews" "
Rating 8 - Good. 29 out of 72 reviews" "
Rating 6 - Okay. 15 out of 72 reviews" "
Rating 4 - Poor. 5 out of 72 reviews" "
Rating 2 - Terrible. 3 out of 72 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay comfortable. The room was very spacious and clean. Breakfast was full service and included in room cost. Very nice facilities and excellent staff!
Stayed 1 night in Jul 2022

4/10 Poor

Melissa

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel front desk did not want to let me pay using a credit card and they did not want to honor the USD price I had locked in at the time of reservation. They insisted I needed to pay 1 USD to 4 Sol, despite that not being the conversion, and said their credit card device was suddenly not working. Then in the morning when we went to check out, the door handle was off the exterior door and we could not leave the building. We had to pound on the glass door loudly to get someone's attention. Their only response was that the door handle fell off - they did not seem concerned that we were locked inside.
Stayed 1 night in Jun 2022

8/10 Good

Maria, Fayetteville

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was super friendly and helpful!!
Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK. Limited WiFi. Spanish speaking staff.
Overall stay was OK. We were placed in a separate building than the main hotel so our room did not have WiFi. We also had a problem during our stay where our door handle broke. It took a couple of tries for the Hotel to fix the door. And finally, staff members barely speak English. This wasn't a problem for our stay as we had Spanish speakers, but this is something to take into consideration.
Stayed 1 night in May 2022

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the train station and plaza. The room is clean and spacious, they have hot water for baths/showers. The staff are all very nice; they took care of my requests such as extra towels. One lady even helped me contct my next hotel in Cusco to arrange a taxi pickup from Poroy. I think wifi is poor, but i got a local sim with unlimited data so this is not a problem for me. A lot cheaper too than roaming from US. Highly recommended!
Stayed 4 nights in May 2022

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet area the sound of the river soothed me to sleep at night and the size of the suite was almost as big as my apartment at home . Great price and the staff were very friendly. Alot of things to do and see in tbis area.
Stayed 2 nights in Mar 2022

4/10 Poor

Hazal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
When we go in to the hotel rooms was not ready. It was not clean and the windows was broken. We was not able to close. Pillows were dirty and shower lead was broken.
Stayed 1 night in Dec 2021
Response from Maria Prado on 2022/2/4
Buenas noches, gracias por su preferencia. Para nosotros fue un placer atenderlo durante su estadía y le agradecemos por los comentarios esto nos ayudara a mejorar. Saludos cordiales.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, some street noise
The hotel room was a nice size. It was clean, comfortable and modern. Staff was hospitable and helpful, even offering to bring my bag down to the train station in the afternoon so that I wouldn’t have to come back to the hotel after visiting Machu Picchu. The only drawback was that our room was on the street and there was some annoying street noise at bedtime.
Stayed 1 night in Dec 2019

8/10 Good

William

Liked: Cleanliness
Hotel Wayman in October
Good enough because it was clean and the breakfast was very good. The rooms were quite small though the pictures made the space seemed roomier that actual. Location was very convenient to the baths, food, and shopping. I’d stay here again but I’d rather pay much less than I did.
Stayed 1 night in Oct 2018
Response from German C. on 2018/10/30
Estimado William. Gracias por sus amables comentarios, nos ayudan a mejorar, le comento que en Aguas calientes el Coste de Vida es bastante alto, lo que no nos permite poder aminorar los costos de hospedaje, pero le agradecemos pues trabajaremos en mejorarlo.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good choice for an expensive town
Modern hotel with great breakfast in the morning, within walking distance of the train station and Machu Picchu bus stop. Staff was helpful and even more so if you speak some Spanish. My only complaint would be the noise, it is not sound proofed very well, you can hear everything outside, in the halls and if you are on the 5th floor, upstairs in the restaurant. I'm a very sound sleeper and I even had a tough time, would pack ear plugs !
Stayed 1 night in Jul 2018
Response from German C. on 2018/8/31
Estimado John. Nos sentimos muy contentos que haya disfrutado de su estadía en nuestro hotel.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Average hotel at an average price!
Yes we were given free Pisco sours on the first night of our stay. No we did not sleep well. The hall lights shine into the window above your door so it is never dark. There is no insulation so while we were booked into room 403 we could hear all the tour groups arrive at night and leave before dawn. We were the only senior citizens at the hotel and yet that gave us the two rooms beside the elevator. Also we paid for two nights in advance and were only given one towel. When I complained he gave me one more towel. So I guess two towels for two nights is the limit. The desk clerk does not have great English and we were given another persons bill, so be careful. The top floor restaurant and bar does not have much of a view.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff and good location. Beds were just ok.
Stayed 2 nights in Feb 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- super staff
Nice hotel. The most super kind, helpful, efficient staff you can imagine. The room was very clean snd nice. The buffet breakfast winderful. And upon arrival you are invited to the bar for a free welcome drink. Wonderful hotel. Good value
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
The staff was accommodating, but the rooms were noisy. I had to hang towels up over a window that looked into my room from the hallway so that other guests could not see in my room.
Stayed 2 nights in Sep 2017

8/10 Good

Lasb3589, Boston, MA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minute walk to/from train
Hotel Waman is a comfy modern hotel with a great staff in Aguas Calientes (AC). Rooms are compact but comfortable and clean. The staff was wonderfully helpful and wanted us to be ready for our trek to Machu Picchu (MP). They even packed a breakfast/lunch for us to take from the hotel when we left at 5 AM. They held our luggage while we traveled to MP and we picked it up in the afternoon. Found the best restaurant in AC: it is Inka Wasi. It was a bit expensive, but one has to celebrate surviving MP. Inka Wasi is down the hill from Hotel Waman towards the central square of AC. The hot baths in AC are a great way to relax and savor the moment of seeing and surviving MP. The baths are up hill from the hotel and are about a 20 minute hike up hill at the end of AC. One thing I was surprised by was the hotel wanted to receive the payment there and my credit card only provided a reservation. For a usual reservation through Orbitz they take my credit card information and Orbitz pays them directly. This was a bit different. They wanted me to pay at the hotel. I checked on the that was what my receipt said so I paided them in AC. They provided Wi-Fi in the rooms and a separate internet computer in the lobby.
Stayed 1 night in May 2017

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Broken shower head. The next building over is very close and the curtains don't entirely block the view into your room. Friendly staff, I'm not too picky with hotels but I'd skip this one next time for sure

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean, basic hotel room, well located.
Very helpful and kind, responsive staff. Room was a little cold on a rainy night. Wonderful rooftop view in cafe.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maryann, US

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, convenient and nice staff. Construction next door started at 5:30. Not really their fault but it still woke us up.

6/10 Okay

Verified traveler

Disliked: Room comfort
Isnt as it seems on the pictures
Hotel do not has the view you see on the ad. The room so small and with small windows, never sae the mountan from the hotel. Plus early check out time, and room cleaners, i had to ask 5 times LATER PLEASE

8/10 Good

jessie

Liked: Cleanliness, property conditions & facilities
Clean hotel but pricey
We had a nice friendly staff picked us up from the train station. It was helpful because it would be quite difficult to find it on our own especially it was in a small alley up in the hill. However, the lobby should provide some water for guests. There was a water jar and I thought we could have some after the long hike from train station but the staff said it was for another group. We had a room with 3 beds but they only gave us 2 small water bottles. Where's the 3rd? Finally, when the big group left with some water in the water jar in the lobby, we had to beg for some water from the staff as we just climbed down from Machu Picchu. The hotel is concerned about conserving their water. The breakfast was good.

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our stay at Waman hotel was great. We arrived around 11pm tired from our long journey there. The staff was extremely friendly and helpful. They gave us great information on how and where to buy our tickets and bus passes for Machu. The room was small but perfect for it needs. The shower was great and the complementary breakfast was perfect in the morning as they started service at 4:30am. We really enjoyed our short stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for easy access to MP
Clean and neat hotel. Easy access to the bus to MP. Just a little noisy especially since people are moving around very early here. Walls are just a bit too thin. We could here the staff starting to prep breakfast with loud music on at about 4am.

6/10 Okay

Brian, Detroit

Liked: Cleanliness, property conditions & facilities, room comfort
Good overall, but some big annoyances
Overall hotel was good, but wifi was very unreliable, and room was noisy since it was located below the restaurant. Front desk staff was friendly and well intentioned but wasn't able to actually help much when asked questions. Location was good, but the town is small.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable hotel in good location
Our stay was generally good. The room was clean and comfortable and we had hot water which was welcome after a day in Machu Picchu and wifi was free and worked well. The location was great as it was close to the train station (walking distance) and there were lots of good restaurants nearby and the hot springs were only 10 mins away (we were unimpressed with the hot springs). We paid at check out and the check out process was pretty straightforward. Given the price, we were happy. Breakfast was OK, but there wasn't anyone to serve us when we got there, and there was no hot food for vegetarians. The bar/restaurant staff were disappointing - we had to ask 3 times for our drinks, and when they came they were the wrong drinks, and only 2 instead of the 3 we asked for.

8/10 Good

Judy, Kailua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Stayed here for 3 nights and it was a great little Hotel. There were 6 of us all together with 3 rooms. Rooms are clean and the staff is great. Breakfast very good with a variety of egg dishes to choose from as well as breads and fruits. I believe our room was 564 (it was directly across from stairs going up to restaurant. I don't recommend this room due to the noise from above. Was okay for me because I sleep with earplugs. Free pisco sours in the evening and small desserts set out in the lobby in the evenings. You do have to walk up the hill to the Hotel and the street in the back of the hotel is filled with great restaurants.

6/10 Okay

Maria , Naples, Fl

Liked: Cleanliness, staff & service
Newer hotel in Machu Pichhu
The staff was terrific. Wifi not so good. Breakfast was good with freshly made omelettes. However the room did not have anywhere to place personal belongings. We had to put them on the extra bed. The bathroom also was short on shelf space. Hard to use your toiletries.

6/10 Okay

mimi, new york

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good Location
staff and locations are great but no many selections of breakfast and also the room was smaller than we expected... Had a bathtub but not shower certain. May be good idea to bring a hair dryer if you need it as it was not good condition.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nao recomendo, ao chegar nos mandaram para um quarto fora do predio principal cuja entrada nao tinha nem porta, apesar da cidade ser pequena a localização tambem não ajuda. Toalhas com cheio de mofo e lugar aparentemente sujo, televisão estava estragada e a parte do banheiro que tinha o chuveiro tinha uma cortina ridícula no lugar da porta. Preços muito altos para o que oferecem, mesmo que fossem mais baixos também nao recomendaria!
Stayed 1 night in Aug 2022

2/10 Terrible

Birgit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Geen Engelssprekend personeel behalve 1persoon Geen handdoeken en geen WC papier aanwezig Als je wat later bent voor het ontbijt dan krijg je de restjes
Stayed 2 nights in Jul 2022

4/10 Poor

Zanio

Traveled with family
Disliked: Staff & service, room comfort
Não recomendo
Muito ruim atendimento, faltaram toalhas no quarto, cafe da manha começou fora do horário.
Stayed 1 night in Jul 2022

8/10 Good

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities
La chambre correcte- secteur un peu bruyant en raison de la construction juste à côté Mais comme c est une petite ville, on est près de tout Le personnel est très gentil La jeune femme en charge du déjeuner est d une gentillesse - elle va au delà des attentes du client Un gros atout pour l hôtel cette jeune femme remarquable
Stayed 2 nights in Jul 2022

6/10 Okay

Ricardo

Traveled with family
Liked: Staff & service
Não recomendo para mais de uma noite.
Ponto positivo banheira e cama estavam ok. Janelas muito próximas aos vizinhos que eram uma bagunça o que não nos deixavam confortáveis no quarto. Cortinas que não cobriam toda a janela , muita entrada de luz. Café da manhã serve cedo, mas atrasou. Internet não funcionava no quarto , nem a TV. Armários fora do quarto para deixar bagagem. Os funcionários eram atenciosos.
Stayed 1 night in Apr 2022

6/10 Okay

maria angeles

Stayed 1 night in Apr 2022

8/10 Good

Estela de F R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendente John foi muito agradável, solicito e nos permitiu prolongar nossa estadia por 3 hrs sem custo adicional.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Business traveler
Hotel limpio y cómodo
Stayed 1 night in Apr 2022

10/10 Excellent

JOSUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación agradable y excelente servicio al cliente…
Stayed 1 night in Mar 2022

10/10 Excellent

MOACIR B DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Muito boa e tranquila . Amei
Stayed 1 night in Mar 2022

10/10 Excellent

juan gabriel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel esta muy bueno y bien ubicado, un desayuno excelente. Agua caliente todo el día y la temperatura de la habitación muy agradable. Lo negativo fue que se cortó la luz del hotel casi un día completo y el hotel no cuenta con grupo electrógeno ni con un servicio de electricista que solucione el problema de forma rápida, por lo tanto no hubo agua caliente ni se pudo disfrutar de los servicios del hotel, pese a esto el hotel no reintegro los servicios cobrados que no suministro. La relación calidad- precio no es buena.
Stayed 2 nights in Mar 2020
Response from Mary on 2020/3/18
Buenas tardes estimado Sr. Juan Gabriel Le agradecemos mucho por sus comentarios . Efectivamente ese día no contamos con electricidad debido a un error humano, le pedimos mil disculpas por este mal momento, pero tenga la seguridad que ya tomamos las medidas correctivas. Que tenga un buen día. Saludos

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
ベッドがセミダブルではない。予約と異なる。 窓かなくかび臭い匂いがする。 ワイハイが部屋で全く使えない。
Stayed 1 night in Mar 2020

10/10 Excellent

Mary Janezely Farias

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó su ubicación, limpieza, atención en la recepción rápida. Gracias.
Stayed 1 night in Feb 2020

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia increíble, habitaciones calidad y el desayuno muy bueno.
Stayed 2 nights in Feb 2020

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo!
Ótimo atendimento! Possui banheiro mesmo que a estadia já tenha acabado para Tomar banho após machu pichu
Stayed 1 night in Feb 2020

10/10 Excellent

Natalia B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecable
La estadía fue excelente. La habilitación familiar amplia y súper cómoda. La atención muy buena. El desayuno espectacular, jueves, frutas, cereales, yogures, jugos, palta, verduras, bastones de queso frito. Caliente de todo. Pudimos dejar las mochilas y habia duchas disponibles luego del check out. Súper recomendable.
Stayed 1 night in Feb 2020
Response from Maribel on 2020/2/25
Buenas tardes estimada Sra. o Srta. Natalia Muchas gracias por sus comentarios positivos y por sus recomendaciones. Esto nos llena de satisfacción para seguir adelante y continuar trabajando como hasta ahora lo estamos haciendo para que nuestros huespedes se vayan felices como ustedes! :) Mucas gracias nuevamente y esperamos que vuelvan pronto!

8/10 Good

DIANA, Bogota

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar perfecto para una noche, si sería recomendable que se diera indicaciones al viajero de cómo ubicarlo, ya que no queda sobre una calle principal y nos tomó tiempo encontrarlo. Por lo demás su personal fue atento, nos ayudaron con el desayuno muy temprano antes de la hora prevista.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio tanto en recepción como en el restaurante. Como hicimos el check in muy tarde, nos dieron nuestra bebida de cortesía al día siguiente y nos permitieron guardar el equipaje sin costo adicional. Hotel muy limpio con elevador y mirador. Wi fi excelente en todo el hotel
Stayed 1 night in Feb 2020