4/5 Good
John
Traveled with partner
2020/1/30
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Mandarin Oriental, Macau
Photo gallery for Mandarin Oriental, Macau
Overview of Mandarin Oriental, Macau
Mandarin Oriental, Macau
4.7/5 Exceptional
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
- Air conditioning
- Spa
- Restaurant
- Gym
- Breakfast available
- Business services
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
Avenida Dr Sun Yat Sen, NAPE, Macau
Explore the area
- New Yaohan Department Store15 min walk
- Senado Square19 min walk
- Hospital Conde S. Januario19 min walk
- Hong Kong (HKG-Hong Kong Intl.)51 min drive
Choose dates to view prices
About this area
Macau
Located in Macau, Mandarin Oriental, Macau is connected to a shopping center. Macau Ferry Terminal is worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Macau Fisherman's Wharf and Chimelong Ocean Kingdom. Looking to enjoy an event or a game? See what's going on at Macau Jockey Club or Cotai Arena. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.
View in a map
What's nearby
- Statue of Guan Yin - 7 min walk
- Lisboa Casino - 13 min walk
- New Yaohan Department Store - 15 min walk
- Senado Square - 19 min walk
- Hospital Conde S. Januario - 19 min walk
Getting around
- Hong Kong International Airport (HKG) - 51 min drive
Restaurants
- Vida Rica – Restaurant with a bar. Serves breakfast, lunch, and dinner. Kids' menu available.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)
Social distancing
Cashless transactions are available for all charges at the property
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Parking and transportation
- Roundtrip airport shuttle (surcharge) from 9 AM - 9 PM
- Airport shuttle on request
- Free ferry terminal shuttle
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 251 per person
- 1 restaurant
- 1 bar
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- Full-service spa
- Health club
- Sauna
- Shopping
- Steam room
Conveniences
- Banquet hall
- Elevator
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- Chinese
- English
Business services
- Business center
- Conference space
- Meeting rooms
Spa
- 8 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massages
- Massage/treatment rooms
- Sauna
- Spa tub
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Down comforter
- Hypo-allergenic bedding
- Premium bedding
Bathroom
- Bathrobes
- Eco-friendly toiletries
- Hair dryer
- Separate bathtub and shower
Entertainment
- 42-inch plasma TV
- Cable channels
- DVD player
- Pay movies
Food and drink
- Coffee/tea filters (reusable)
More
- Composting
- Desk
- Free newspapers
- In-room massage
- Iron/ironing board (on request)
- LED light bulbs
- Recycling
- Safe
- Slippers
- Soundproofing
- Turndown service
Similar properties
See similar properties
Macau
Guest rating 4.5+
Air conditioned
Washer and dryer
Business friendly
5 star
Hotel
Policies
Check-in
Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: MOP 251 per person (approximately)
- Airport shuttle fee: MOP 805 per vehicle (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa
Property is also known as
Mandarin Oriental Hotel Macau
Mandarin Oriental Macau
Mandarin Oriental Macau Hotel
Mandarin Oriental, Macau Hotel
Mandarin Oriental, Macau Macau
Mandarin Oriental, Macau Hotel Macau
Frequently asked questions
Overall score and ratings
4.7
Exceptional
4.8/5
Cleanliness
4.7/5
Staff & service
4.6/5
Amenities
4.7/5
Property conditions & facilities
5/5 Excellent
Verified traveler
2020/1/5
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
4/5 Good
Verified traveler
2019/11/26
Stayed 1 night in Nov 2019
5/5 Excellent
Verified traveler
2019/11/10
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
5/5 Excellent
Verified traveler
Business traveler
2019/10/14
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019