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Reviews of Artyzen Grand Lapa Macau

4.5 out of 5
Artyzen Grand Lapa Macau
956-1110 Avenida De Amizade, Macau

Reviews

9.0

Wonderful

Rating 10 - Excellent. 568 out of 1005 reviews" "
Rating 8 - Good. 367 out of 1005 reviews" "
Rating 6 - Okay. 39 out of 1005 reviews" "
Rating 4 - Poor. 24 out of 1005 reviews" "
Rating 2 - Terrible. 7 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yonnie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the f1 museum which sparkles our trip under the poor weather
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A family oriented non casino 5 stars hotel. We traveled from US with a baby to Macau and really wanted to stay at a non casino hotel that would still give an outstanding service. We stayed at MGM Cotai, Galaxy Cotai and Wynn Macau before, Artyzen Hotel was definitely my favorite. Also finally a true non smoking room for us. At casino hotel, even non smoking still smells like cigarettes in many rooms. Location: Artyzen is a beautiful hotel with history and Portuguese flare that is located to the central of Macau. It is a walking distance or quick taxi ride to the ruins of Saint Paulo and many local attractions. Sands hotel and fisherman harbor are next door if you want the casino scene. Many other local shops and convenient stores close by as well. You get to have a taste of different scenes that Macau has to offer. Property: We booked a suite and an extra room for my mom. The suite was beautifully decorated and spacious. They even offered baby bathtub at check in. The hotel itself was gorgeous and we enjoyed visiting all the restaurants on site during our one week long stay. Highly recommend the Thai restaurant and Bella Vista Cafe. Hospitality: This is what got me to my heart…the people, the staff. They truly care. From making the reservation to arrival check in, from every dining experience to our daily encountering with the housekeeping service, every staff I have met was courteous, professional and thoughtful. Their attention to details made us felt so special.

8/10 Good

Sunj92

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a good and convenient area
Stayed 3 nights in Mar 2024

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and will be back again
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/14
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

LING LILIAN CHEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and attention to details. The entire staff body was so welcoming and friendly, the live music night duo at the bar (which had great drinks as well) was wonderful and interacted with the guests frequently. They even sang for my boyfriend as they brought out a birthday cake for us (I had informed the hotel the stay was for a birthday celebration for my partner). Overall, wonderful property with lots to do and memorable team, I will stay here next time I come to Macau.
Stayed 1 night in Apr 2024
Response from Guest Services on 2024/4/14
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

LIM SOON SHIEN, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just next door to Sands, so there's easy access to the Kotai area via shuttle buses. Also easy to use shuttle buses to the different piers so I can also transit to other casino hotels using other shuttles. Walkable to bus stops to take many different numbers to tourist attractions and heritage sites. Nice area that's quiet at night but it's along the main road, so it's not dangerous or seedy. Appreciate the polite and considerate staff. Mom got injured due to 2 falls (she tripped over the lobby carpet and the blanket) and hotel staff checked in on her, gave us complimentary fruit platter, booked taxi for our transfer to airport, even extended our check out timing for our convenience and comfort. It's a great place to stay! Will surely come back next time we come to Macau! Room is roomy and comfortable. Love the toilet with tub and shower area separated. Beds are also bouncy but firm enough. Thoroughly enjoyed my stay here!
Stayed 3 nights in Mar 2024
Response from Guest Services on 2024/4/12
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Siew Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Sands, very convenient, walkable to other casinos and other attractions. The room is good condition as well just not very good sound proof, can hear very clearly if talking
Stayed 1 night in Mar 2024
Response from Guest Service on 2024/4/10
Dear Valued Guest,Thank you for your kind review. Your valuable feedback is utmost important in ensuring our continuous quality improvement for our guests. We look forward to welcome you back soon and restore your confidence. Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Arnel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very helpful. Special mention to Kevin, Edgar and Ariel. Kevin was very helpful in planning our itinerary including how to go around in the area. 5-star service.
Stayed 3 nights in Mar 2024
Response from Guest Service on 2024/4/10
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Yue Louisa Harris

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Mar 2024
Response from Guest Service on 2024/3/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness, staff & service
average ok.
Stayed 5 nights in Mar 2024
Response from Guest Services Artyzen Grand Lapa Macau on 2024/3/16
Dear Valued Guest,Thank you for your review! We are delighted to hear that you had a pleasant stay with us and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Yuen Chuen

Liked: Cleanliness, staff & service, property conditions & facilities
Good for family with children. A resort with swimming pool . No casino distraction.
Stayed 1 night in Mar 2024
Response from Guest Services Artyzen Grand Lapa Macau on 2024/3/16
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Wing Man Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Hotel is very nice. Like the style, no glam, but stylish.
Stayed 1 night in Mar 2024
Response from Guest Services Artyzen Grand Lapa Macau on 2024/3/16
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Sargon

Liked: Cleanliness, staff & service, property conditions & facilities
We have a perfect stay. Staff is courteous professional and helpful. Will definitely come back.
Stayed 2 nights in Mar 2024
Response from Guest Services Artyzen Grand Lapa Macau on 2024/3/16
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear that you enjoyed your stay with us and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Miriam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, rooms are nice and clean, staff friendly and helpful the breakfast was delicious I will stay again in the future
Stayed 1 night in Feb 2024
Response from Guest Service on 2024/3/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Mildred Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff nice accommodation close to shuttle bus
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/3/2
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff. Large rooms andclean
Stayed 1 night in Feb 2024
Response from Guest Services on 2024/2/22
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Heekwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities, room comfort
Exceptional Service and Cozy Charm
Recently, we enjoyed a delightful stay at this Macau gem. Despite not being as expansive as other hotels, its unique charm and exceptional service set it apart. From the outset, the staff's warmth and attentiveness made us feel at home. The hotel's commitment to cleanliness was evident throughout, ensuring a comfortable and secure stay. While it may lack the size of some Macau counterparts, this hotel offers an intimate and memorable experience. We wholeheartedly recommend it for its exceptional service and attention to detail. Our stay was unforgettable, and we confidently endorse this hidden treasure!
Stayed 2 nights in Dec 2023
Response from Guest Services on 2024/1/15
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

brigida carmina, Macau SAR

Stayed 2 nights in Jan 2024
Response from Guest Services on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Kwong Shii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Comfortable and pleasant stay.
Stayed 2 nights in Jan 2024
Response from Guest Services on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Van Tin, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning
Stayed 2 nights in Jan 2024

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Pauline

Stayed 1 night in Dec 2023

10/10 Excellent

Tse Nga

Stayed 1 night in Dec 2023
Response from Guest Service on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
A lot of space in family room. Restaurant, Cafe Bela Vista , made excellent wonton noodles. Could use free Sands shuttle as right across driveway.
Stayed 1 night in Dec 2023
Response from Guest Services on 2023/12/29
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Ho Yue Angela

Stayed 1 night in Dec 2023
Response from Guest Service on 2024/1/9
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Tommy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is next to Fisherman Wharf where is convenient in my view.
Stayed 3 nights in Dec 2023
Response from Guest Service on 2023/12/15
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

GEOK SENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 2023/12/16
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 2023/12/16
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful front desk staffs!
Stayed 1 night in Oct 2023
Response from Guest Services on 2023/11/2
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

jun suk

Traveled with group
Best nice place to stay
Stayed 1 night in Oct 2023
Response from Guest Services on 2023/10/23
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Samuel Angelo

Stayed 3 nights in Jul 2023
Response from Guest Services Artyzen Grand Lapa Macau on 2023/10/8
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Edward

Stayed 2 nights in Oct 2023
Response from Guest Services on 2023/10/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Min

Liked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Guest Services Artyzen Grand Lapa Macau on 2023/10/8
Dear Valued Guest,Thank you for your review! We are delighted to hear that you enjoyed your stay with us and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Pik Kwan Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 2023/10/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , friendly staffs specially Gary and Ariel. Convenient local and very reasonable pricing. I definitely stay there again.
Stayed 2 nights in Sep 2023
Response from Guest Services on 2023/9/19
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

sook yee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Artyzen Grand Lapa had a decent-looking lobby. They served cold herbal tea there, and the bellboys were super helpful and friendly. The room was nice and big, and the bathroom shower gels smelled good. However, I think that they should have a shuttle bus service from the hotel to the Macau ferry terminal, as we had to go to the nearby Sands Hotel to take the shuttle. I would like to compliment a bellboy called Francis, as he was very patient and helpful. The TV channels were sufficient, and the king size beds were huge. The pool and children playground were great but we didn’t have time to explore.
Stayed 1 night in Sep 2023
Response from Guest Services on 2023/9/19
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

RACHEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and convenience location
Stayed 6 nights in Aug 2023
Response from Guest Services on 2023/9/10
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Guest Services on 2023/9/10
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! The staff here were super nice and professional and we also enjoy the on site bar, restaurant and bakery options here. With a short walk, there are tons of restaurants, convenience stores and banks. You can also take the sand shuttle to other side of Macau for free. Bus stop is just right by the cultural center. Our suite was facing the bridge and water and it’s a nice view.
Stayed 8 nights in Aug 2023
Response from Guest Services on 2023/9/3
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Scott

Stayed 1 night in Aug 2023
Response from Guest Service on 2023/8/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

wo kit

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, good service manner , clean
Stayed 2 nights in Aug 2023
Response from Guest Service on 2023/8/10
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

CC

Stayed 2 nights in Jul 2023
Response from Guest Service on 2023/8/25
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

SHERMAN

Stayed 2 nights in Jul 2023
Response from Guest Services on 2023/8/17
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Ho Ian Miranda

Traveled with family
Liked: Property conditions & facilities
Excellent connecting room!!! It’s clean, comfortable and luxurious. Our room has a beautiful view facing the sea and resort! Highly recommended
Stayed 4 nights in Jul 2023
Response from Guest Service on 2023/8/2
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room has some smoking smells. Hotel Wi-Fi is not good coverage and very slow
Stayed 1 night in Jul 2023
Response from Guest Services on 2023/7/24
Dear Valued Guest,We sincerely apologize and regretted the inconvenience during your stay. Your valuable feedback is utmost important in ensuring our continuous quality improvement for our guests. We hope this has not diminished your overall impression of Artyzen Grand Lapa Macau, and we sincerely look forward to the opportunity to restore your confidence. Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Like the quietness ..Convenient.. staff very helpful..
Stayed 5 nights in Jul 2023
Response from Guest Services on 2023/7/14
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

8/10 Good

Beng Sing

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Children friendly
Stayed 2 nights in Jun 2023
Response from Guest Services on 2023/7/6
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau

10/10 Excellent

SU LI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really love the large rooms and extraordinary services provided by the staff. They happily gave us eatery recommendations and helped us on luggage storage. It’s just right beside sands mall
Stayed 1 night in Jun 2023
Response from Guest Services on 2023/6/10
Dear Valued Guest,Thank you for your excellent review! We are delighted to hear about your perfect stay and looking forward to welcome you back soon.Yours sincerely,Guest ServicesArtyzen Grand Lapa Macau