Moment we booked, the staff replied to my emails & provided information quickly. When we arrived at the airport, someone was there waiting to receive us and take us on the boat to the hotel. The boat was very nice too. When we arrived at the hotel, there were more staff members there who greeted us at the jetty & we sat on the buggy carts and Baari took us to our room. I am not sure if some of the procedures have changed a bit due to covid. But it was nice not to go to reservations office for check in but instead be taken directly to our room with all explanations about the resort given during our ride. When we got to our room, our luggage was already there.
Our water villa with pool was soo amazing!! I think it’s worth getting a room with a pool. The pool size is so big compared to other hotels and the room also has a the overwater hammocks! The bathroom is massive with a nice tub & separate shower both with an amazing view, especially during sunset.
Food at hotel was great! We had a set menu for the day with few options to pick from. Everyday there is a different menu, so you’re never going to get bored of the food. You’ll also get dessert during lunch and dinner. Who doesn’t love dessert!
There are plenty of activities to do, to name a few: snorkeling, kayaking, fishing, jet ski, etc
Overall this resort, has so much to offer compared to alot of other places we were looking at, and it check marked every aspect of what we were looking for. Highly recommend OZEN!