MS Hoppetosse Tours

Front desk manager, Sarah, and staff are exceptionally helpful. The room was cleaned quickly and well. I am returning to Berlin and will definitely stay at the Sana Berlin.

Great central location within a walking distance to many historical sights a restaurants. This was the best attribute of the hotel. The rest was at best OK. Buffet breakfast was good, but we had better quality and variety at other hotels in Europe. Staff was not very helpful when I reported issue with AC in the room upon arrival, so the first night was really hot and miserable . They delivered a small fan around 23.30 at night, but the outlet closest to the window only worked with the room lights on. The window only opened a small crack at its widest part. The room temperature reached 29C ir 84.2F, and I was miserable all night. The AC was fixed the next day, and I received a partial refund for the first night, about 11%, which seemed inadequate for the headache and discomfort. This hotel was by far the most expensive, and the least comfortable on our four city European trip. There is NO parking in front, for easy drop off with luggage. I'm disabled, and it was quite difficult to get into the lobby.