The hotel room was okay, but the overall experience was disappointing. We arrived at 2 AM, and no one was there to let us in. We had to wait in the cold until someone finally arrived. The staff struggled to find our reservation and couldn’t track it in their system. They eventually gave us a room, but we had to complete the check-in process in the morning.
What’s worse, there was no mention anywhere that late check-in wasn’t allowed. This lack of communication and poor organization made the experience frustrating and inconvenient. Would not recommend for late-night arrivals.