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Reviews of Fairfield Inn & Suites by Marriott Lumberton

2.5 out of 5
Fairfield Inn & Suites by Marriott Lumberton
3361 Lackey St, Lumberton, NC

Reviews

8.2

Very Good

Rating 10 - Excellent. 305 out of 727 reviews" "
Rating 8 - Good. 248 out of 727 reviews" "
Rating 6 - Okay. 97 out of 727 reviews" "
Rating 4 - Poor. 49 out of 727 reviews" "
Rating 2 - Terrible. 28 out of 727 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities
Great place ! Clean and right off I -95…
Stayed 1 night in May 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness
All ok
Stayed 1 night in May 2024

4/10 Poor

Anvesh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, had many problems; staff has no interest in addressing issues or to even work. Also, not enough parking spaces; i had to park in a mall nearby at cracker barrel.
Stayed 1 night in Apr 2024

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet place
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

john

Stayed 1 night in Mar 2024

6/10 Okay

Stuart

Stayed 1 night in Feb 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very close to highway and shopping mall
Stayed 1 night in Feb 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except the cards to get into the room were difficult to deal with. It took 5 or 6 times each time I tried to get into the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Jill, BEACHWOOD

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jill, BEACHWOOD

Stayed 1 night in Feb 2024

4/10 Poor

Linda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel room had an odor like foul meat cooking. Load noise from traffic on I95 all night.very limited choices on the breakfast bar.
Stayed 1 night in Jan 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. Thay was an excellent receptionist. The bed seems to need a replacement already. It seems so saggy that I had a backache when i woke up.
Stayed 1 night in Dec 2023

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 😃👍
Stayed 1 night in Dec 2023

6/10 Okay

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and staff friendly. Breakfast was awful. Very few options and cheap.
Stayed 1 night in Dec 2023
Response from Ceara McCall on 2023/12/6
Thank you Evelynfor taking the time share you r feedback with us this means a lot to our team here at Fairfield Inn

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to highway
Stayed 1 night in Nov 2023
Response from Ceara McCall on 2023/12/6
Hi Susan Thank you for sharing your feedback with us. Hope to see you in the near future.

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest. Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.
Stayed 1 night in Nov 2023
Response from Ceara McCall on 2023/12/6
Hi EdwardThank you for taking the time sharing your feedback with our staff. Management will reach out to you concerning these issues

2/10 Terrible

Susan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed wasn’t made with sheets! They had forgotten to put them on. There was a roach in the refrigerator. The next room they gave us wreaked of vomit. It was in the carpet and hadn’t been properly cleaned. The day manager was really poor.
Stayed 1 night in Nov 2023
Response from Ceara McCall on 2023/12/6
HI Susan We do apologize in the issues that you have experience here at our property. Managers will follow up with this situations that you have encounter.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
tv s are ancient and broadcast system was a mess both need upgrades
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/12/6
Hi Dave We thank you for your response. Tv has been now update hope to see you soon in the near future.

8/10 Good

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was generally clean and great for the price, just smelled a little weird
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/12/6
Hi Kayla We appreciate your feedback we do apologize about the smell issues that you have experience here this will be address handle. We hope to see you in the near future.

8/10 Good

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/12/6
Hi RayWe appreciate your scoring that you have providing with us

8/10 Good

Nic E

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/12/6
Thank you for taking time to sharing your feedback with our team.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rates visiting and golfing.
Stayed 3 nights in Oct 2023
Response from Ceara McCall on 2023/10/12
Hi Donald Thank you so much for your feedback. We hope to see you again soon.

6/10 Okay

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Trash. The price of the stay I was hoping this property wouldn’t be a disappointment. Very wrong.
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/10/12
Hi Paulwe here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff feedback.

4/10 Poor

David

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Checking was quick, great service. The room was confortable. Nice couch, clean. The reason I rates so low was because there's was a roach inside the bread cabinet duro breakfast, and the roach wasn't the big deal, it happens. My issues was with the attendance at front desk who didn't flinch or looked surprised or moved, he just pointed and said "She is in the Kitchen"
Stayed 1 night in Oct 2023
Response from Ceara McCall on 2023/10/12
Hi David We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ceara McCall on 2023/12/6
Hi BarabaraThank you for sharing your feedback with our staff team

6/10 Okay

Cynthia

Stayed 1 night in Sep 2023
Response from Ceara McCall on 2023/10/12
Hi CynthiaThank you for providing your feedback with our staff, We do apologize that we did not meet your expectations.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service
Bathroom door squeaked. Beds not that comfortable
Stayed 1 night in Aug 2023
Response from Ceara McCall on 2023/8/21
Hi KathleenThank you for your feedback we will share this with our Maintenance department . We do apologize hope to see you again in the near future

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 👍
Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/8/2
Hi ConnieThank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us here at Fairfield Inn Suites. We hope to see you soon in the near future.

6/10 Okay

Juliann

Business traveler
Liked: Staff & service
No USB ports and half the electrical outlets weren't working.
Stayed 3 nights in Jul 2023
Response from Ceara McCall on 2023/8/2
Hi Juliann Thank you for choosing our location here Fairfield Inn Lumberton NC. We sincerely apologize about this situation that had to encounter at our location. This is below our standard this will be address . Thank you for providing your feedback.

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
broken tv, the lobby smelled like pot, general lack of upkeep.
Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/7/18
Scott, We here at Fairfield Inn Suites sincerely apologize about this situation that had to encounter at our location, This is below our standard, this will be address. Thank you for giving our staff your feedback.

10/10 Excellent

Anne

Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/8/12
Hi Anne Thank you for providing your feedback with our staffing. We enjoy having you here with us.

6/10 Okay

Xenia, Gaithersburg

Traveled with family
Disliked: Staff & service, property conditions & facilities
Close to eateries
Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/7/11
Hi XeniaWe here at Fairfield Inn Suites thank you for choosing to stay here. Hope to see you soon in the near future.

6/10 Okay

Jennifer

Liked: Staff & service
The staff was incredible even though another guest was yelling at them for no reason they were very professional the women was a little unhinged Renee and Brandon I believe their names were I could be wrong I meant to write it down
Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/7/11
Hi Jennifier Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us. Hope to see you in the near future.

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service. The front desk person was so helpful.
Stayed 1 night in Jun 2023
Response from Ceara McCall on 2023/7/6
Hi Catherine Thank you so much for your positive feedback ! We're thrilled to hear you enjoyed your stay. Hope to see you in the near future !

10/10 Excellent

Theresa

Stayed 1 night in Jul 2023
Response from Ceara McCall on 2023/8/2
Dear TheresaWe are so delighted that you enjoyed your stay here at Fairfield Inn our team will be happy to hear that they were able to provide you with excellent service. Hope to see you soon in the near future.

10/10 Excellent

Alvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Sleep
Short but sweet! The customer support was excellent at check-in and enjoyed my chocolate chip cookies. The bed was very comfortable and I had a very relaxing night of rest. The hotel is conveniently located near I95 and Cracker Barrel one of my favorite restaurants.
Stayed 1 night in Jun 2023
Response from Ceara McCall on 2023/6/12
Hi Alvin We're so happy to hear you had a great experience here at Fairfield Inn You review made our day ! Our whole team works very hard to keep our customers happy, glad to see that you enjoy your chocolate chip cookies, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon in the near future.

10/10 Excellent

vishal

Stayed 1 night in Jun 2023
Response from Ceara McCall on 2023/7/4
Hello We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

4/10 Poor

stephen

Business traveler
Disliked: Cleanliness, property conditions & facilities
Bathroom dirty--would not flush When first got into room-- no hot water at 430-6pm
Stayed 1 night in Jun 2023
Response from Ceara McCall on 2023/6/3
Hi StephenWe do apologize about this issues that you had to experience here at our property. I will take a look at this situation.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Will stay again.
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/6/3
Hi LauraWe're so happy to hear you had a great experience at Fairfield. Your review made our day ! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Hope to see you in the near future.

2/10 Terrible

Reena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/30
Hi ReenaWe do apologize that we did not meet Marriott Standards for your stay.

6/10 Okay

Daniel

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service
Staff was lovely and gave our dogs a treat bag . Lobby was pretty nice. Room seemed a bit stale and dingy
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/25
Hi Daniel Thank you for taking time to share your feedback. Hope to see in the near future.

10/10 Excellent

myles

Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/25
Hi MylesWe're so happy to hear you had a great experience here Fairfield Inn Lumberton. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again and we hope to see you again in the near future.

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/24
Hi RobinThank you for sharing your feedback.

8/10 Good

Lynne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very friendly. Went down in the morn to swim a bit before breakfast, to learn that we could not use the pool (instead of a notice at front desk when we arrived)
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/15
Hi LynneThank you to the time share your feedback with our staff. We do apologize that our pool is not open at the moment ., sorry that our front desk staff did not point that for you to be aware. We hope to see you again in the near future.

6/10 Okay

Mary, Tafton

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I have been here a couple times over the years and was pleased. This time it was not clean..not terribly friendly or welcoming.
Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/4
Hi Mary We do apologize for the experience that you have encounter here. Hope to see you in the near future.

10/10 Excellent

Scott

Stayed 1 night in May 2023
Response from Ceara McCall on 2023/5/24
Hi ScottThank you for taking the time to share your feedback with our staffing. We appreciate our guest hope to see again in the near future.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very well kept and clean. Upon entering the room, the TV was on, at a very low volume, which I thought was very inviting. Will definitely stay here again. Staff was friendly and courteous.
Stayed 1 night in Apr 2023
Response from Ceara McCall on 2023/5/2
Hi Bruce Thank you for your feedback that makes our staff excited to hear about your stay here at Fairfield Inn Lumberton