This is a notch above a hostel. Told historic building can not have AC. Interior was renovated - looks like IKEA, felt like I was sleeping in the attic. Dyson fan useless, entered room to find balcony doors closed, no air no screen. Remnants of dead mosquito on wall. Told this was nicest room- beautiful view of river & Chapel bridge, very close to train. When asked for robes & slippers told this is not a spa hotel, no shower cap instructed to go to store & buy it. If you are planning a visit in warm weather you will be miserable. I am well travelled but never encountered such rudeness on top of basic things being provided. Even the vouchers for breakfast if you order anything more than continental breakfast which is the only item that comes with unlimited coffee actually means 1 refill you will be charged exorbitantly