住宿設施服務

南拉巴克假日飯店 - IHG 旗下飯店的評分

3 out of 5
南拉巴克假日飯店 - IHG 旗下飯店
6107 Justice Avenue, Lubbock, TX

評論

8.6

有夠讚

10 分,有夠讚;421 則評論中有 259 則" "
8 分,不錯哦;421 則評論中有 80 則" "
6 分,一般般;421 則評論中有 36 則" "
4 分,不太好;421 則評論中有 24 則" "
2 分,很糟糕;421 則評論中有 22 則" "

8.8/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

kristii

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice front desk clean. We will definitely be back
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日回覆
Hello kristii,We are delighted to hear that you had a positive experience with our front desk staff and found the hotel clean. We look forward to welcoming you back in the future for another enjoyable stay. Thank you for taking the time to share your feedback with us.

10/10 有夠讚

Julie

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I'm late on this review as my stay was in early July 2023, but I want to review this hotel. Everything was excellent, except the water pressure in the shower was very light. I very much enjoyed my stay. I didn't have time to use the pool or hot tub, unfortunately. I travelled to see my newborn granddaughter, so I was very busy! But every night I had wonderful relaxation and sleep. My room was quiet and wonderfully clean. I would stay here again!!
於 2023 年 7 月住了 9 晚
Manager 於 2024年5月6日回覆
Hello Julie,Thank you for taking the time to review your stay with us. We are delighted to hear that you enjoyed your overall experience, including the tranquility of your room. Your feedback regarding the water pressure in the shower will be shared with the appropriate team for their review. We hope to welcome you back soon to enjoy our pool and hot tub facilities - they await your next visit!

10/10 有夠讚

Molly

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Is property was clean, the employees were amazing. The rooms were clean and shiny with no scent of cleaning supplies. This is a hotel chain. I will continue to stay with. They exceeded my expectations, thank you so much.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日回覆
Hello Molly,We appreciate your kind words regarding the cleanliness, our staff, and your overall satisfaction during your stay. We strive to maintain high standards and provide a comfortable experience for all guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.

10/10 有夠讚

Kendrick

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The clean rooms
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日回覆
Hello Kendrick,We are pleased to hear that you found our rooms clean during your stay. Guest feedback is essential for us to maintain high standards. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 有夠讚

Jose

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日回覆
Hello Jose,We are thrilled to hear that you had an excellent experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

2/10 很糟糕

Mike

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日回覆
Hello Mike, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any specific concerns you had during your stay.

8/10 不錯哦

Cheryl

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We had a great stay. Came down for a VB Tournament. 10 mins from all venues we played at. Only issue we had to get our keys refigured 3 times.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月22日回覆
Hello Cheryl, We are delighted to hear you had a great stay with us and that our location was convenient for your tournament. We appreciate your feedback regarding the key reconfiguration and will ensure our team looks into this matter further to prevent any future inconvenience. Thank you for bringing this to our attention.

10/10 有夠讚

Douglas

於 2024 年 2 月住了 4 晚
Trupti 於 2024年2月13日回覆
Thank you for your perfect rating! We look forward to seeing you again soon!

10/10 有夠讚

Julie

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日回覆
Hello Julie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. We appreciate your support and hope to welcome you back in the future.

10/10 有夠讚

Naomi

喜歡:整潔度、員工素質和住宿環境和硬體
Peaceful n Cozy
My mom absolutely loved the bed and the bathroom. My mom is a picky person but this stay she had nothing to complain about. I would definitely stay here again.
於 2024 年 1 月住了 6 晚
Trupti 於 2024年1月21日回覆
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon. Thank you again for your time,

6/10 一般般

Arali

不喜歡:整潔度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月18日回覆
Hello Arali, We're sorry to hear that your experience at our hotel did not meet your expectations. Please reach out to us directly with any feedback you may have so that we can work to address any issues. We value your input and hope to have another opportunity to provide you with a better experience in the future.

6/10 一般般

Nancy

家庭旅遊
喜歡:住宿環境和硬體和客房舒適度
Just an okay stay
very frustrating that they never came to make up our room. I called the front desk and was informed they were still working on rooms. It was 4:30ish and housekeeping was on our floor next door when we left at 11:00. Someone did finally come to replace towels but for the price of 445 a night I feel the beds should have bed made and room cleaned without a call to the front t desk.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月24日回覆
Hello Nancy,We apologize for the inconvenience you experienced during your stay. Our housekeeping team strives to ensure that all rooms are promptly cleaned and serviced. However, there are times when unexpected delays can occur. We appreciate your feedback and will use it to improve our operations. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 有夠讚

Jeff

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日回覆
Hello Jeff,We are thrilled to hear that you had a fantastic experience during your stay with us. We greatly appreciate your positive rating and are delighted that you enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back in the future for another exceptional stay. Should you have any feedback or suggestions, please do not hesitate to reach out to us directly. Safe travels!

4/10 不太好

Jasmin

喜歡:員工素質
不喜歡:整潔度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月13日回覆
Hello Jasmin, We're sorry to hear that your experience fell short of expectations. We encourage you to reach out to our hotel directly so we can address any issues you encountered. We hope to have the opportunity to make it right.

10/10 有夠讚

Don

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月4日回覆
Hello Don,Thank you for taking the time to share your review. We are glad to hear that you had such a fantastic experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable stay. We appreciate your kind words and hope to welcome you back in the future for another exceptional stay.

10/10 有夠讚

Lisa

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月31日回覆
Hello Lisa,Thank you for taking the time to share your feedback. We appreciate your positive rating and are thrilled to learn that you had an exceptional stay with us. Your satisfaction is our top priority, and we're glad to have exceeded your expectations. We hope to welcome you back soon for another amazing experience.

6/10 一般般

真實旅客

不喜歡:整潔度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月22日回覆
Dear Guest,Thank you for your exceptional rating! We are thrilled to know that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future!

8/10 不錯哦

Brian,Albuquerque

家庭旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質
Enjoyed the hotel itself, and the morning breakfast was delicious. Had some problems checking-in as the guy at the front couldn’t figure out the computer. And we were tired and it was late and it took him 15 minutes to get us keys. The room was fine and we slept well. The check out was just as bad as the girl at the front desk didn’t know how to get us our breakfast coupons. This took 15 minutes! Our server The serve at the restaurant was incredible. He treated us very well and went out of his was to be of service. I wish I had his name.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月21日回覆
Hello Brian,Thank you for your feedback. We apologize for the inconvenience you experienced during check-in and check-out. We appreciate your kind words about our breakfast and the excellent service provided by our server at the restaurant. We will address the issues with our front desk staff. Please keep us in mind for a future stay.

8/10 不錯哦

jacquelyn

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms were nice. The beds were comfortable. When housekeeping cleaned the room, however, they did not vacuum or change the sheets.
於 2023 年 10 月住了 11 晚
Manager 於 2023年10月20日回覆
Hello jacquelyn,Thank you for bringing this to our attention. We apologize for the oversight in terms of cleanliness and will address this matter immediately with our housekeeping team. Your feedback is valuable to us.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月18日回覆
Dear Guest,Thank you so much for your exceptional rating! We are delighted that you had such a wonderful experience at our hotel. We hope to welcome you back soon for another unforgettable stay!

10/10 有夠讚

Melanie

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great place to stay!
於 2023 年 8 月住了 2 晚
Manager 於 2023年10月17日回覆
Hi Melanie,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 有夠讚

Mia

於 2023 年 10 月住了 1 晚
Manager 於 2023年10月11日回覆
Hello Mia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 有夠讚

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The coffee was great
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月9日回覆
Hello David,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to someday have another opportunity to host your stay.

10/10 有夠讚

Jeff

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Manager 於 2023年9月30日回覆
Hello Jeff,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friendly and very polite staff
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月28日回覆
Dear Guest,Thank you for your kind words! We strive to provide outstanding service to all our guests. We hope to welcome you back soon!

10/10 有夠讚

Justin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Manager 於 2023年9月13日回覆
Hello Justin,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 有夠讚

Antonio

喜歡:整潔度、員工素質和住宿環境和硬體
Its an amazing hotels i lovw it
於 2023 年 6 月住了 1 晚
Manager 於 2023年9月8日回覆
Hi Antonio,We appreciate your review. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 有夠讚

Kimberly

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 3 晚
Manager 於 2023年8月20日回覆
Hello Kimberly,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 有夠讚

Sandy V.

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月18日回覆
Hi Sandy,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 很糟糕

Cody

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Helpless
Was not able to get to the hotel because of severe weather & was not able to get a refund either so basically a $210 donation to a hotel!
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月13日回覆
Hello Cody, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

8/10 不錯哦

eric

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Trupti Patel 於 2023年8月7日回覆
Thank you for taking the time to provide your feedback, we look forward to seeing you again!

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent motel
Excellent breakfast in restaurant with voucher to order from menu, not usual mediocre buffet. Plenty of luggage carts. Clean room, good bed, everything worked well. Friendly staff. Great parking and convenient location. Liked the overhead music. Best roadside Holiday Inn I have stayed in.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月8日回覆
Hi Chris,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Day Trip
Easy check in. Clean room. Quiet and comfortable bed. Close to restaurants and night life venues. Convenient for highway access and very quiet though near highways.
於 2023 年 7 月住了 1 晚
Manager 於 2023年8月1日回覆
Hello Melissa,Guest satisfaction is our number one objective so we really appreciate the input regarding our bed and room. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 不錯哦

Douglas

喜歡:整潔度、員工素質和住宿環境和硬體
Property was excellent
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月28日回覆
Hello Douglas,We appreciate your rating of our hotel and the feedback you have shared pertaining to our property. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 有夠讚

Courtney

情侶出遊, 家庭旅遊, 親子旅遊
Our room annd the facility was very and the staff was very friendly! We will stay again!
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月21日回覆
Hi Courtney,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 有夠讚

Jamie

喜歡:整潔度、員工素質和住宿環境和硬體
Conveniently located to everything we needed.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月15日回覆
Hi Jamie,Thank you for sharing how you have enjoyed our friendly hospitality and accommodations. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 有夠讚

JAMES

喜歡:整潔度、員工素質和住宿環境和硬體
Good location
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月15日回覆
Hi James,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 有夠讚

Alexsander

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月7日回覆
Hello Alexsander,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 有夠讚

Aleigha

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月24日回覆
Hello Aleigha,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質和住宿環境和硬體
Staff very nice and helpful
於 2023 年 5 月住了 1 晚
Manager 於 2023年6月18日回覆
Hello Crystal,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 有夠讚

Brandon

於 2023 年 6 月住了 1 晚
Manager 於 2023年6月24日回覆
Hello Brandon,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

10/10 有夠讚

Eve

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚
Manager 於 2023年6月3日回覆
Hello Eve,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 有夠讚

April

於 2023 年 5 月住了 1 晚
Manager 於 2023年6月21日回覆
Hello April,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 有夠讚

Sallye

情侶出遊
喜歡:員工素質和住宿環境和硬體
We would highly recommend this Holiday Inn.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月27日回覆
Hello Sallye,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 有夠讚

Lori

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Wonderful. Great location. Friendly staff. Burger Theory was good but the waitress was slow and we were the only ones in the restaurant at the time.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月22日回覆
Hello Lori,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and your comments about our location. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 有夠讚

Jan

喜歡:整潔度、員工素質和住宿環境和硬體
Staff is very friendly. Beds are comfortable
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月10日回覆
Hi Jan,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質和客房舒適度
不喜歡:整潔度
Trash was not take out in bathroom from person staying previously, elevator carpet was dirty at time of check in and the next morning. Our kids feet were black from walking on the carpet in the room without socks or shoes.
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月8日回覆
Hello Guest, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 有夠讚

Dwayne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚
Manager 於 2023年5月8日回覆
Hello Dwayne,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 有夠讚

PEDRO

於 2023 年 4 月住了 2 晚
Manager 於 2023年5月23日回覆
Hello PEDRO,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

4/10 不太好

Cynthia C

家庭旅遊
不喜歡:員工素質
Only made up one bed the second day of our stay. Didn’t do that until after 5:00 pm. Threw the clean towels in bathroom haphazardly. No type of glasses in bathroom. Terrible selection of coffee for coffee maker.
於 2023 年 4 月住了 2 晚
Manager 於 2023年5月2日回覆
Hello Cynthia C,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bed and comments about our towels. We hope you will return so that we can provide you an even superior experience.