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貝斯特韋斯特拉巴克西套房飯店的評分

2.5 out of 5
貝斯特韋斯特拉巴克西套房飯店
5310 Englewood, Lubbock, TX

評論

7.8

不錯哦

10 分，有夠讚；165 則評論中有 76 則" "
8 分，不錯哦；165 則評論中有 38 則" "
6 分，一般般；165 則評論中有 21 則" "
4 分，不太好；165 則評論中有 15 則" "
2 分，很糟糕；165 則評論中有 15 則" "

8.0/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

James，Chandler

團體旅遊
喜歡：整潔度、員工素質和設施服務
Ice machine broke except 1st floor, otherwise a good value
於 2024 年 5 月住了 1 晚
shri 於 2024年5月22日回覆
Thank you for staying with us. We appreciate your feedback!

10/10 有夠讚

Bertha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely stay again . Enjoyed our stay and appreciated the receptionist kindness .
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月17日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Shannon

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月18日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Park

喜歡：整潔度、員工素質和住宿環境和硬體
Clean and well kept
於 2024 年 5 月住了 1 晚
LM 於 2024年5月10日回覆
Thank you for the kind words. We hope to see you next time.

10/10 有夠讚

StephenShannon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was nice
於 2024 年 4 月住了 2 晚
RD 於 2024年5月5日回覆
Thank you for staying with us. We appreciate your feedback!

4/10 不太好

JAMIE

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Overpriced outdated breakfast was not good Pool was broken down concrete around it kid sliced his foot on it Overall it wasn’t nasty but def not worth the money
於 2024 年 4 月住了 1 晚
Front Desk Staff 於 2024年5月1日回覆
Thank you for sharing your concerns. Our maintenance team will look further into that.

10/10 有夠讚

Jessica

喜歡：整潔度
於 2024 年 4 月住了 1 晚
RD 於 2024年4月29日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Bertha

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely stay again !
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月27日回覆
Thank you for your feedback, we appreciate your ratings.

8/10 不錯哦

Ghersee

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月21日回覆
Thank you for your feedback, we appreciate your ratings.

4/10 不太好

Sherri，West Grove

不喜歡：設施服務和住宿環境和硬體
Back door to property does not close so anyone can get in. Only hand towels provided in bathrooms, no bath towels. Ceiling fan didn't have blades when I arrived, were added after first night. AC barely cooled the room. Staff was nice. Bed was comfortable and clean but overall did not feel safe.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月14日回覆
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 不錯哦

Robert

喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
The bathroom tub had no shower pull. Bathroom sink faucet leaked. Bathtub stopper was broken.
於 2024 年 4 月住了 4 晚
Hotel Management 於 2024年4月13日回覆
We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 不錯哦

Justin

喜歡：整潔度、員工素質和住宿環境和硬體
Hot not working
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月13日回覆
we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 有夠讚

RUSSELL，NEWARK

商務旅客
Great hotel
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月11日回覆
Thank you for your feedback, we appreciate your ratings.

2/10 很糟糕

becky

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
So much to say. Elevators.. 1 out of service, 2nd one is past its inspection date and falls 2-3” when you get to the 3rd floor. We stayed 4 nights, our room was only cleaned once, and by cleaned I mean garbage taken out, and towels replaced. No bed made, not vacuumed and last guest lips marks all over balcony door window. Oh and balcony was covered in bird poop so you couldn’t use. Pool was cleaned once, then was unusable as it had garbage floating in it. The area around the pool was covered in piles of bird poop and cigarette butts. So gross. The breakfast area was not cleaned or looked after until after breakfast was done. So if you were going about an hour after it opened it was filthy. Never used it as it was sticky everywhere. I can not believe this is the standard of best western now.
於 2024 年 4 月住了 5 晚
shri 於 2024年4月9日回覆
Thank you for your feedback. I apologize for any inconvenient experienced during your stay. We make sure to be up to your expectations next time.

2/10 很糟糕

Samantha

不喜歡：整潔度、員工素質和住宿環境和硬體
We checked into our room and beds looked like someone had took a nap in them. Fronk desk area looks neat and clean but the halls look sketchy. We requested a refund and found another hotel
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月6日回覆
Thank you for your feedback. I apologize for inconvenient experienced but we offered a room change and we refunded you back. We make sure to be up to your expectations next time.

8/10 不錯哦

Danielle

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The front desk staff is top notch! Rooms are great and the price was definitely worth it!
於 2024 年 3 月住了 2 晚
shri 於 2024年4月1日回覆
Thank you for your feedback, we appreciate your ratings.

2/10 很糟糕

Nichole

不喜歡：員工素質
於 2024 年 3 月住了 4 晚
shri 於 2024年3月20日回覆
Thank you for your feedback. I apologize for any inconvenient experienced during your stay. We make sure to be up to your expectations next time.

10/10 有夠讚

TIMOTHY

喜歡：整潔度、員工素質和住宿環境和硬體
Easy access, plenty of dining and shopping choices nearby
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月14日回覆
Thank you for your feedback.

10/10 有夠讚

Bridget

於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年3月31日回覆
Thank you for your feedback, we appreciate your ratings.

8/10 不錯哦

TIMOTHY

親子旅遊
喜歡：整潔度和住宿環境和硬體
Close proximity to dining
於 2024 年 3 月住了 1 晚
S 於 2024年3月11日回覆
Thank you for your feedback.

10/10 有夠讚

Dewonamie

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Location was great. Employees was also great. We are looking forward to booking again.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月8日回覆
Thank you for staying with us! We appreciate your feedback. Hope to see you again.

4/10 不太好

Colton

商務旅客
不喜歡：員工素質、設施服務和住宿環境和硬體
Elevator, ice machine and hot tub out of service. The pool was “closed for the season” but wasn’t open when I stayed here last summer either so I think they’re just selling hope. The howler head stand was malfunctioning and would not stay in the same spot, at one point it turned outside the shower curtain, while I was washing my face, and soaked the entire bathroom. The other elevator works but it was a sketchy ride up and down. I didn’t hate my stay entirely as there were the basics that I needed while I was there for work. However, I think it’s wrong for them to advertise amenities that aren’t available, as if they were. It also seems they care little for the condition of their establishment. One elevator was out of commission and the other was a sketchy ride both ways.
於 2024 年 2 月住了 2 晚
KUMAR V 於 2024年2月27日回覆
Dear colton,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.thank you,

10/10 有夠讚

Vicky

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place
The motel was great. Staff was excellent. Will definitely be staying again
於 2024 年 2 月住了 1 晚
HOTEL MANAGEMENT 於 2024年2月23日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Sabina

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great atmosphere friendly service nice staff.
於 2024 年 2 月住了 1 晚
kumarv 於 2024年2月19日回覆
Thankyou for staying with us.

10/10 有夠讚

Lisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would stay again
Hotel was very clean. Staff was great. One night stay with no problems.
於 2024 年 2 月住了 1 晚
Christina AGM 於 2024年2月17日回覆
Thank you for giving us your feedback on your stay here Best Western. Look forward to seeing you again soon

6/10 一般般

Jerrod

於 2024 年 2 月住了 2 晚
CB 於 2024年2月17日回覆
Thank you for your feedback

10/10 有夠讚

Gerald

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
CB 於 2024年2月13日回覆
Thank you for your feedback

8/10 不錯哦

Sheila

於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年3月21日回覆
Thank you for your feedback.

10/10 有夠讚

Joseph

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
It was amazing.
於 2024 年 2 月住了 1 晚
CB 於 2024年2月11日回覆
Thank you for your feedback. Look forward to seeing you again soon.

10/10 有夠讚

Amanda

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet and chilled.
於 2024 年 2 月住了 1 晚
cb 於 2024年2月8日回覆
Thank you for you feedback

2/10 很糟糕

Jashaun

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
They didn't refund me my money
於 2024 年 2 月住了 1 晚
MANAGEMENT 於 2024年2月4日回覆
WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE BUT WE CHARGED BECAUSE YOUR LAST STAY WE NOTICED DAMAGED SHEETS. THANKYOU FOR UNDERSTANDING.

6/10 一般般

Nora

家庭旅遊
喜歡：員工素質和客房舒適度
Dirty
One blanket was dirty we couldn't use it, and the restroom was stained with black spots one the floor like they didn't clean or mop it, and the carpet had red stains everywhere..not good my necie had a new born and we couldn't travel that night or we would have it was to late to changed hotels..
於 2024 年 2 月住了 1 晚
MANAGEMENT 於 2024年2月4日回覆
WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE CAUSED BY THE STAINS IN YOUR ROOM. YOUR COMFORT AND SATISFACTION ARE OUR TOP PRIORITIES. THANKYOU FOR YOUR UNDERSTANDING.

10/10 有夠讚

Amanda

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
kumarv 於 2024年1月31日回覆
thank you for staying with us. We hope you will come back and see us again soon.

10/10 有夠讚

Hendrik

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
kumarv 於 2024年1月31日回覆
thank you for staying with us. We hope you will come back and see us again soon.

10/10 有夠讚

Angela

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love the large bright rooms and the price!
於 2024 年 1 月住了 2 晚
Az 於 2024年1月22日回覆
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon!

6/10 一般般

Shawn

情侶出遊
不喜歡：員工素質和設施服務
Large room with 32 inch TV!! Need a 42 in at least for a room of that size. Also had a suite so very disappointed. Also no water pressure in shower
於 2024 年 1 月住了 1 晚
kumarv 於 2024年1月21日回覆
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯哦

Raul

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
shri 於 2024年1月14日回覆
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon!

2/10 很糟糕

Daniel

KUMAR V 於 2024年1月9日回覆
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
kumarv 於 2024年1月8日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Amanda

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
kumarv 於 2024年1月8日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
kumarv 於 2024年1月8日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
於 2023 年 12 月住了 2 晚
kumarv 於 2024年1月7日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Chris

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good experience, nice stay.
於 2023 年 12 月住了 2 晚
kumarv 於 2024年1月7日回覆
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Marcus

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was great
於 2023 年 12 月住了 1 晚
kumarv 於 2023年12月31日回覆
thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Priscilla

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
vinay 於 2024年1月1日回覆
Thank you for staying with us. We hope you will come back and see us again soon.

10/10 有夠讚

Amanda

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
s 於 2023年12月31日回覆
Thank you for staying with us. We greatly appreciate your feedback and can't wait to see you again soon!

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
JoJo 於 2023年12月24日回覆
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon. Happy Holidays!!

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel stay ever.
於 2023 年 12 月住了 2 晚
AD 於 2023年12月23日回覆
We sincerely apologize for the disappointment you experienced during your recent stay with us. Your feedback is extremely important to us, and we would like to address your concerns to ensure that we improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.

4/10 不太好

Jeremiah

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The front staff and some of the housekeeping staff were very friendly and kind. But hotel looks and feels cheaply updated. They just took something old and picked odd colors that don’t favor a hotel well, and just painted over everything. A bed in our room was broken, so when you sat on one side the whole thing tipped over. Two people had to be on it to keep it balanced. Only AC heater worked, no cool. The rear exterior door to the property doesn’t work, even though the light flashes green when you swipe your room key. So you have to walk around the building to find another entrance. Also, we asked for a noon checkout and housekeeping staff knocked on our door twice, tried to enter once, saying checkout was at 11.
於 2023 年 12 月住了 1 晚
JoJo 於 2023年12月20日回覆
We are so sorry for any inconveniences you had during your stay. We will take note of this and we will strive to better. We hope to see you again soon.

10/10 有夠讚

Laci

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property. Room was clean however, Bed was uncomfortable
於 2023 年 12 月住了 1 晚
JoJo 於 2023年12月20日回覆
Thank you for staying with us. We greatly appreciate your feedback and can't wait to see you again soon!