Property amenity

Reviews of Aloft Lubbock

3 out of 5
Aloft Lubbock
2909 IOLA AVENUE, Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 434 reviews" "
Rating 8 - Good. 78 out of 434 reviews" "
Rating 6 - Okay. 50 out of 434 reviews" "
Rating 4 - Poor. 16 out of 434 reviews" "
Rating 2 - Terrible. 18 out of 434 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kathey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/28
Hi Kathey,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Kat

Traveled with partner
Exposed wire in bathroom and no hot water at night for shower or the next morning. Hard to pay $134 when you can’t shower. Won’t stay again .
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/28
Hi Kat,We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Sofia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, especially the workout room and pool,tried to tell staff and they didn't even know the manager's name, their response was always "ok, sorry to hear that and we'll tell someone " Never heard from anyone Worst place ever
Stayed 4 nights in May 2024
Response from Jack on 2024/5/26
Thanks for your interest in our property.

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/5/28
Hi Julio,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Loved that it was in walking distance to go shopping/eat!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/28
Hi Carrie,We wanted to say thanks for your recent stay here at our hotel! We are glad you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Omar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
modern and clean
Stayed 5 nights in May 2024
Response from Sophia CSR on 2024/5/28
Hi Omar,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our little family. We have a 4 and 1 year old, so the indoor pool was perfect. The pool is only 3 ft deep so my 4 year old could touch and didnt need floaties. Our room didnt have bathtub, only a shower but since it was only a weekend trip we didnt need a tub. My husband didnt think the shower got hot enough but it didnt bothering me. Overall, we would definitely stay here again.
Stayed 2 nights in May 2024
Response from Sophia CSR on 2024/5/20
Hi Jordan,It's great to know that the indoor pool was a hit with your little ones, and that the shallow depth made it safe and enjoyable for your kids. We appreciate your understanding regarding the absence of a bathtub in your room, and we're pleased to hear that it didn't impact your weekend trip. Your feedback about the shower temperature will be noted for improvement. We look forward to welcoming you and your family back for another stay in the future!

6/10 Okay

Fred

Liked: Amenities
I called in advance to request a room where I could oversee the pool to watch my grandkids. I was told it was reserved. Arrived to find we were on other side of hotel with no view. We had to wait two days to switch to a poolside room. Miserable service.
Stayed 8 nights in May 2024
Response from Sophia CSR on 2024/5/16
Hi Fred,I'm sorry to hear about your disappointing experience. It sounds like there was a miscommunication or error in handling your request, resulting in inconvenience for you and your family. Your feedback is valuable, and I'll ensure it's shared with the management to prevent similar issues in the future. If there's anything else you'd like to discuss or if there's a way we can make it up to you, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern property close to shopping and food!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/5/16
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Stacie, Murphy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the bar downstairs, wish it would have offered more options for breakfast and it was not free.
Stayed 2 nights in May 2024
Response from Sophia CSR on 2024/5/16
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Sam

Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/28
Hi Sam,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay in Lubbuck! The room was modern and the bed was very comfortable!
Stayed 1 night in May 2024
Response from Sophia CSR on 2024/5/16
Hi Lori,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always clean and the staff is friendly
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Katy,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Ashley

Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/5/20
Hi Ashley,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rose, Cedar Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Lots of shops and restaurants.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 2024/5/1
Hi Rose,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Rose, Cedar Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Nice shops and restaurants nearby
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/25
Hi Rose,Thank you for your positive review! We're thrilled to hear that you found our hotel modern and clean. It's great to know that you enjoyed the surrounding area with its nice shops and restaurants. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that we succeeded during your stay. We look forward to welcoming you back again soon!

10/10 Excellent

Brice

Traveled with family and small children
Perfect location and very friendly staff. Will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/22
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it very much!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/4/19
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool decor
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/18
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Gary

Business traveler
Great
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/12
Hi Gary,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really like staying here overall. My one complaint is that for the price I’d at least expect a fitness center with working equipment. I’ve stayed here twice now and the treadmills and bike have not been functional for at least 8 months. Are they even planning to fix these?
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2024/4/9
Hi Laura,Thank you so much for giving us the privilege to host your stay. However, we regret that you had an unpleasant experience with the fitness centre at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 2024/4/7
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Lanie

Bathroom dirty, one outlet in entire room worked. One light in entire room worked. 2 towels for 3 guests.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2024/4/7
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Lindy, Tuscola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping. Bar staff was friendly.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/4/5
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Retha

Traveled with partner
Liked: Cleanliness, staff & service
I liked the area where the hotel is, next to a shopping center and we would walk to get coffee and breakfast. What i didnt like was that it was advertised as having a bar and restaurant... well they had a bar.. sort of and not restaurant.. it was microwave food like kraft mac n cheese in a cup for $5.. so i wasnt real.happy with that.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on 2024/4/3
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Daniella

Great location and really nice hotel in Lubbock.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/28
Dear Guest,Many thanks for your kind review! We are delighted that you enjoyed our hotel's great location in Lubbock. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/4/16
Hi Andrea,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/3/26
Hi Daniel,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and comfortable. Felt safe in the room. Loved the communal area with bar and pool table.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 2024/4/1
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Linsa

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

salvador

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and staff was very friendly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place😊
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Linsa

Traveled with partner
Liked: Staff & service, property conditions & facilities
The rug had multiple stains and frayed and shower glass doors were smudged.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/26
Dear Guest,We regret to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

nuala, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/21
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent two weeks here and loved it! If you like really hot showers, this might not be the place for you. Water was always warm but not as hot as I prefer at home. Loved the games in the lobby.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/19
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Noami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 2024/3/18
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Robert J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/16
Dear Guest,We are glad to know that you had a nice stay with us and liked our check-in services. We would love to know more about your recent stay to make the required changes and improvements. We always welcome our guest’s ideas and suggestions.

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!!!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2024/3/14
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Angel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay however it appeared as if our room was only half cleaned. The bed was made and we had clean towels, however the rug needed to be vacuumed, there was no handsoap in the bathroom (there was a random travel sized shampoo bottle that looked like it had been left behind from a previous guest), and there was quite a bit of dust on the cups and tissue box in the bathroom. We stayed here last minute so we did request some toiletries- toothbrushes, toothpaste and bathroom handsoap, but were never given the soap, so we used the shower gel.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/26
Hi Angel,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/24
Hi David,We extend our sincere gratitude for your rating. We feel fortunate to have you as our guest and appreciate your business in choosing us. Our team is committed to providing you with exceptional service at all times.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/24
Dear Guest,Seeing such a fantastic rating warms our hearts. We sincerely thank you for sharing your experience. We look forward to welcoming you back when you're in the area again!

6/10 Okay

Robin

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Disappointed this time
There was no coffee available downstairs except for the little room coffee makers. Hotel seemed worn and dirty, in general. Back door would not open with key. Treadmills were out of order. Stayed here in past and was pleased, but this time was not great!
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/2/21
Hi Robin,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/21
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Leticia

Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location Restroom privacy is important and there is little to no privacy. I’ve visited several locations and this one is not the tidiest. Overall. Safe stay. But I’d prefer more privacy and more cleanliness.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/21
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on 2024/2/21
Hi Doris,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility, nice bar, lounge and fitness area. Could benefit from a more useful indoor pool- the pool is decent for young children.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/21
Hi David,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Great stay! I had to relocate from another hotel and they were so accommodating.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 2024/2/22
Hi Barbara,Thank you for your positive feedback! We're thrilled to hear that we could accommodate your needs and provide you with a great stay. Our team strives to ensure all guests feel welcome and comfortable during their time with us. We hope to welcome you back again soon!

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Highly recommend.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 2024/2/21
Hi Christi,Thank you for your positive review! We're delighted to hear that you had a great stay with us. Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future!