Find Family Hotels in Los Balcones

"The property needs some updating. Areas showing wear and tear need to be fixed. Not a 5 star property. No bath mats, only 2 towels, no in room safe, no coffee machine. We could not use the A/C since entire hotel was still on heat and we were told that the hotel was either one or the other. Being 25 celcius out, couldn’t understand why the heat would still be running. Staff seemed pre-occupied and not particularly motivated to help. Property also understaffed. We were told that outdoor pool was heated, but it was ice cold."

"View was side on as booked. Did not have breakfast."

"Breakfast was amazing with free water while dinner you had to buy water which was strange Indoor pool we didn't realise until we went to use that children aren’t allowed to use which was a shame as that was one of the main reasons we booked this hotel, they should have a n hour slot a day where they can use it and kids club closed for two of the 4 days we were there which was another shame"

"Room really clean, staff amazing and friendly. Nice experience. Breakfast buffet tasty with a good range of options Inc gluten free"

"Excellent hotel, lovely staff"

"This place is centrally located and perfect to get to the center and to the water. I recommend they improve the lighting in the bathrooms. Only two small pin lights in the ceiling. Room is spacious- front desk staff very cordial. "

"Lovely spa very relaxing.Helpfull staff ."

"Perfect stay, views unreal "

"Nice hotel in a great location close to bars and restaurants. Room spacious and excellent facilities. Could provide free water which is typical of most 4 star hotels and better pillows. The long bolster was quite hard."