We love all the staff, from the valley parking guys, the concierge, the night auditors, house keepers and the front desk. Very welcoming, accommodating & considerate. When my wheelchair rental didn’t show up, the front desk went above and beyond asked their manager’s permission to lend me the wheelchair, just for few hours so I can attend my daughter’s play in UCLA. I was so glad she helped me, I was supposed to regret not staying in Palomar Hotel, cause that’s my other favorite hotel cause they always allow me to borrow their wheelchair whenever I attend my daughter’s event in UCLA. So glad that W Hotel did the same thing for me.
Even though that one night manager on duty on 5/24, was not happy that I took the wheelchair outside premise despite telling him the situation & that we had the blessings from those wonderful managers that were on duty in the morning & afternoon. Now because of this I might reconsider going back to Palomar or other hotels nearby.