1. The staffs not very tentative to our needs, gave poor instructions to room. We were looking for 16th floor and the elevator only has15 floors.
2. The lights in the room very dim and some lights didn’t even work.
3. The TV connection was not stable and hang at times.
4. The water pressure sometimes passable and often weak.
5. We stayed for 4 nights and only got 2 bottles of water the first day. It was not refill on daily cleaning.
6. The coffee was bad.
Overall, I expected more from W hotel.
A Sheung Yan
於 2023 年 6 月住了 4 晚
2/10 很糟糕
Weimin
情侶出遊
2022 年 1 月 6 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Worst hotel I’ve lived in my life, sofa is broken, I asked them they said they are going to get new sofa later on, so what about me ?? My room is not on sale or anything, and 2 bedroom 1 bathroom should be point out before booking this room because 1 bathroom is not enough, and everything else is expensive at this hotel
Richard was a great host and took care of us well.
Elie
於 2025 年 8 月住了 3 晚
8/10 不錯哦
Quillan
2025 年 8 月 5 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There was no restaurant or bar service due to renovations and that was not included in the Expedia profile.
Quillan
於 2025 年 7 月住了 1 晚
4/10 不太好
WAYNE,Henderson
情侶出遊
2025 年 8 月 4 日
不喜歡:設施服務
It would have been nice to know ahead of time that they had no restaurants, room service or any kind of bar before booking this, my worst stay at a W ever
WAYNE
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Malikah
2025 年 7 月 28 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay! Will be back
Malikah
於 2025 年 7 月住了 2 晚
4/10 不太好
Carline
2025 年 7 月 19 日
不喜歡:員工素質
Bar and restaurant closed for renovation and was not informed in advance. Was told that it was on their website and they didn’t have to inform me cause I booked through Expedia. Manager was rude and dismissive.
Carline
於 2025 年 7 月住了 1 晚
4/10 不太好
Maki
商務旅客
2025 年 7 月 18 日
不喜歡:員工素質和住宿環境和硬體
No restaurant in the hotel. It was closed. No breakfast. Nothing. The hotel didn’t say and the price did not reflect. It remained high.
Maki
於 2025 年 7 月住了 3 晚
6/10 一般般
Nicou
2025 年 7 月 12 日
喜歡:整潔度和住宿環境和硬體
Nicou
於 2025 年 7 月住了 6 晚
2/10 很糟糕
Natnael
2025 年 7 月 9 日
Natnael
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Britt
2025 年 7 月 7 日
喜歡:整潔度和設施服務
Construction sucked but the Beyonce set up was everything
Britt
於 2025 年 4 月住了 3 晚
8/10 不錯哦
ernesto
2025 年 7 月 6 日
ernesto
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Meaghan
情侶出遊
2025 年 7 月 6 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed staying at this hotel when I was in town. The location is great, and the staff are all very nice. The only feedback I have is that the tv was placed to the side of the bed, so it was a bit challenging to see. Also, the bathroom has sliding doors that require some effort to close all the way, plus there is a small gap. Otherwise, great hotel!