Breakfast, lunch and dinner served

Reviews of Travelodge by Wyndham Long Beach Convention Center

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 123 out of 1003 reviews" "
Rating 8 - Good. 213 out of 1003 reviews" "
Rating 6 - Okay. 218 out of 1003 reviews" "
Rating 4 - Poor. 185 out of 1003 reviews" "
Rating 2 - Terrible. 264 out of 1003 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area
Stayed 1 night in Apr 2024
Response from GM on 2024/4/26
Dear Jocelin,Thank you for your fantastic 5-star rating and for appreciating the quiet ambiance of our hotel. We're delighted that you enjoyed your stay and found the tranquility you were seeking. We strive to offer a peaceful haven for our guests, and your feedback affirms our efforts. We look forward to welcoming you back for another serene retreat in the future.Warm regards,Hotel Management

2/10 Terrible

Jim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so bad and had roaches in the room. I complained to the manager and after staying two nights left early. My son and I could not stand the experience. I told the manager on the morning April 20 that we are checking out and was told we would not be charged for the Saturday and Sunday night stays. I saw my charge card transaction today and we were charged for all nights even though we checked out because of the dirtyness of this hotel. Very disappointed in Wyndam and Expedia.
Stayed 4 nights in Apr 2024
Response from GM on 2024/4/24
Dear Jim,We truly regret that your stay did not meet expectations. Our team is deeply concerned about your experience and is working diligently to rectify the situation. We apologize for the inconvenience regarding the bill and are investigating this matter. We appreciate your feedback as it allows us to improve our services. We hope you give us another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Good

Cody

Traveled with family
Liked: Cleanliness
Fairly clean. Some damage around our sink but overall pretty good for the price
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/16
Dear Cody,Thank you for taking the time to share your experience with us. We're glad to hear you found value in your stay. We apologize for any inconvenience caused by the sink, and we appreciate your feedback as it helps us to improve. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Hotel Management

8/10 Good

Luisvin

Is just no refrigerator other than that fine
Stayed 1 night in Apr 2024
Response from GM on 2024/4/16
Dear Luisvin,Thank you for taking the time to share your experience at our hotel. We're delighted to hear that your stay was generally satisfactory. Your feedback regarding the refrigerator has been noted. We are always looking for ways to enhance our guest experiences and your input is invaluable to us. We look forward to the opportunity of welcoming you back in the near future.Warm regards,Hotel Management

2/10 Terrible

shannon

Traveled with family
Disliked: Cleanliness, property conditions & facilities
there was mold on the ceiling in the shower and we saw 2 roaches!
Stayed 2 nights in Apr 2024
Response from GM on 2024/4/16
Dear Shannon,We're deeply sorry for the issues you encountered during your stay. Your comfort is our top priority and we regret we fell short this time. We've noted your concerns about cleanliness and will address them promptly with our housekeeping team. We appreciate your feedback and hope for another opportunity to provide you with an improved experience.Warm regards,Hotel Management

2/10 Terrible

Ovidio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a cockroach in the shower, the room keys stopped working randomly and I had to have them replaced 5 times during our 4 day stay, and the Expedia pictures are misleading.
Stayed 3 nights in Apr 2024
Response from GM on 2024/4/11
Dear Ovidio,We sincerely apologize for the issues you've encountered during your stay. We take your feedback seriously, and we're taking immediate steps to address these concerns. We assure you that the experience you described is not typical of our service quality. We're committed to improving and we hope to have the opportunity to provide you with a better stay in the future.Warm regards,Hotel Management

4/10 Poor

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
Cheap hotel. Room was reeking out of tobacco and pot smoke. Tv screen was cracked. Property was in a general state of disrepair.
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Thomas, We're truly sorry to hear about your disappointing experience at our hotel. We sincerely apologize for any inconvenience caused and assure you that we take your feedback seriously. We are committed to improving our services and facilities to ensure better experiences for our guests. Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back for a more positive stay in the future.Warm regards,Hotel Management

8/10 Good

Christopher

Traveled with group, Business traveler
Disliked: Amenities
The Travelodge was adequate for our needs. I wish there were more amenities but I understand the compromise is due to the price point of the hotel.
Stayed 4 nights in Apr 2024
Response from GM on 2024/4/8
Dear Christopher, Thank you for choosing to stay with us and for sharing your feedback. We're glad our hotel met your needs and appreciate your understanding regarding the amenities. We're always striving to enhance our offerings, and your comments are valuable in this pursuit. We hope to welcome you back in the future for an even better experience!Warm regards,Hotel Management

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall adequate. About what you expect from any Travelodge. There is no age though. So as a Canadian i didn't want to leave my passport or American cash in the room so we took everything with us when we left to explore the area. It's pretty loud too at night. But not bad overall
Stayed 1 night in Apr 2024
Response from GM on 2024/4/8
Dear Patricia, Thank you for taking the time to share your feedback. We're happy to hear you found our hotel to be adequate. Your comments regarding room safety and noise levels have been noted and we're looking into ways to improve these aspects. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.Warm regards,Hotel Management

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 2024/4/3
Dear Roy,Thank you for taking the time to rate us! We appreciate your 4-star rating and would love to hear more about your experience. Your feedback helps us to improve and provide a more enjoyable stay for future guests. We hope to welcome you back to our hotel soon. Warm regards,Hotel Management

10/10 Excellent

Jhaziel

Stayed 1 night in Mar 2024
Response from GM on 2024/4/19
Dear Jhaziel, Thank you for taking the time to leave us a 5-star rating. We're delighted to see that you enjoyed your stay with us. Your satisfaction is our utmost priority. We hope to welcome you back soon for another memorable experience at our hotel. Warm regards,Hotel Management

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 1 night in Mar 2024
Response from GM on 2024/3/26
Dear Patricia,Thank you for taking the time to review our hotel. We're delighted to hear that you enjoyed our customer service. Our team always strives to provide a welcoming and friendly atmosphere for all our guests. We hope to have the opportunity to welcome you back soon for an even better experience. Thanks again for your kind words.Warm regards,Hotel Management

6/10 Okay

Jena

Stayed 1 night in Mar 2024
Response from GM on 2024/4/12
Dear Jena, Thank you for taking the time to rate your experience with us. We're sorry to see that your stay didn't meet your expectations. We're committed to offering the best possible experience for our guests and we'd love to hear more about your experience. Your feedback is crucial to our improvement. We hope to have the opportunity to welcome you back again in the future. Warm regards,Hotel Management

6/10 Okay

Ken

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This property was nothing like the images online. There is no lobby and no dining on site. It is a motel, not a hotel and the exterior is old and dirty looking. The room was clean but there were loud traffic noises all night.
Stayed 3 nights in Mar 2024
Response from GM on 2024/3/22
Dear Ken, Thank you for your honest feedback. We apologize if our property didn't meet your expectations. We're continuously working on updates to improve guest experiences. We're glad you found your room clean, and we're sorry about the traffic noise. We value your comments and will use them to enhance our services. We hope you'll consider staying with us again in the future.Warm regards,Hotel Management

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from GM on 2024/3/12
Dear Patricia,Thank you for taking the time to review our hotel and for the 5-star rating! We're thrilled to hear your stay was good and we hope you enjoyed all aspects of your visit. Your satisfaction is our top priority. We look forward to welcoming you back soon for another great experience at our hotel.Warm regards,Hotel Management

2/10 Terrible

Beth

Stayed 4 nights in Mar 2024
Response from GM on 2024/4/1
Dear Beth, We are sorry to see your 1-star rating. We aim to provide all our guests with an exceptional experience, and we regret if we fell short during your stay. We would greatly appreciate it if you could share more details about your experience. Your feedback is crucial for us to improve our services. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

2/10 Terrible

Laura, Woodbine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in, we had to carry 3 large suitcases and 4 carry-on’s up 3 steps to the window, outside. There wasn’t a lobby to check in. Very sketchy. Property dirty and shady. Flooring warped and backing made a sticky noise when you walked on it. Phone was missing rubber backing for push button options and didn’t work. Tv didn’t work. Two bath towels and one wash cloth was all we had for 4 people. Bathroom not very clean.
Stayed 2 nights in Mar 2024
Response from GM on 2024/3/18
Dear Laura,We are truly sorry to hear about your recent experience at our hotel. We assure you that your feedback is extremely valuable to us and we will utilize it to refine our operations and services. We're committed to providing a superior guest experience and your comments will help us achieve that goal. We hope to have another opportunity to welcome you back for a more satisfying stay.Warm regards,Hotel Management

8/10 Good

Scott, Huntington Beach

Liked: Cleanliness, staff & service
there some homeless folks very loud for a few hours
Stayed 3 nights in Mar 2024
Response from GM on 2024/3/9
Dear Scott,Thank you for taking the time to share your experience. We regret any inconvenience caused by the noise issue you mentioned. We strive to provide a peaceful and comfortable environment for all our guests. Your feedback is invaluable and we'll certainly look into this matter. We hope to welcome you back for a more serene stay in the future.Warm regards,Hotel Management

6/10 Okay

Juyeon

Stayed 3 nights in Mar 2024
Response from GM on 2024/3/27
Dear Juyeon,Thank you for staying with us and taking the time to leave a rating. We're sorry to see we didn't fully meet your expectations. We'd appreciate any further feedback, so we can make your next visit even better. We hope to have the opportunity to welcome you back soon.Kind Regards, Hotel Management.

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. For a cheap property like this, it’s what I expected. Can’t be mad about anything. But overall everything was great for the proce
Stayed 1 night in Mar 2024
Response from GM on 2024/3/4
Dear Shane, Thank you for your honest review. We're glad that you found our hotel to be a great value for your money and that your stay met your expectations. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back soon.Warm regards,Hotel Management

6/10 Okay

Judith

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t what we expected looks nice in pictures but not so much in real
Stayed 1 night in Jan 2024
Response from GM on 2024/3/4
Dear Judith,Thank you for sharing your feedback. We're sorry to hear that your experience didn't match your expectations. It's important to us that our guests feel satisfied with their stay. We'd love the opportunity to better serve you in the future and ensure that the reality of your experience matches the quality we strive to provide. Warm regards,Hotel Management

2/10 Terrible

Erika, San Diego

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The roos are unacceptable
Stayed 2 nights in Feb 2024
Response from GM on 2024/2/29
Dear Erika,We are sincerely sorry to hear about your experience. We understand that our rooms did not meet your expectations and we deeply regret this. Your feedback is crucial in helping us identify areas for improvement. We are committed to providing our guests with a comfortable and enjoyable stay, and we will take immediate steps to address your concerns. We hope you give us another chance to serve you better in the future. Warm regards,Hotel Management

6/10 Okay

Diana

Disliked: Cleanliness, staff & service
Parking was on the property. Easy check-out and easy check-in. Liked the personal balcony. Walking distance from coffee shops, restaurants and the beach area as well as a grocery store. Didn't have to deal with staff much except at check-in/check-out but if and when I did, they were respectful and helpful. Elevator reeked of urine. Neighbors were incredibly noisy at around 2AM/3AM. There was no housekeeping, which was fine with me but the room still looked like a couple spots were missing a nice cleaning prior. Sheets had some stains. Headboard was dirty. Some areas dusty. If housekeeping wasn't going to go through each day, then I feel extra towels, soaps, etc should be placed in the room.
Stayed 3 nights in Feb 2024
Response from GM on 2024/2/26
Dear Diana, Thank you for taking the time to review your stay with us. We're glad to hear you appreciated our location and amenities. We sincerely apologize for the inconveniences you experienced with cleanliness and noise. Your feedback is crucial for us to improve our services and we assure you that we will address these issues promptly. We hope to have the opportunity to welcome you back for a superior experience.Warm regards,Hotel Management

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, room was not kept up well had patches in walls and stains on walls as well
Stayed 1 night in Feb 2024
Response from GM on 2024/2/20
Dear Samantha, We are sincerely sorry to hear about your recent experience at our hotel. Your feedback is valuable and we take it very seriously. We are committed to maintaining the highest standards of cleanliness and upkeep. Please be assured that we are taking immediate steps to rectify the issues you've mentioned. We hope you will give us another chance to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Scott, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super easy to check in! Total digital experience.
Stayed 2 nights in Oct 2023
Response from GM on 2024/2/14
Dear Scott,Thank you for your review! We're thrilled to hear that you enjoyed our digital check-in process. At our hotel, we strive to make every aspect of your stay easy and convenient. We're looking forward to welcoming you back in the future. Thanks again for your feedback!Warm regards,Hotel Management

6/10 Okay

Timothy

Stayed 2 nights in Jan 2024
Response from GM on 2024/1/31
Dear Timothy,Thank you for taking the time to review our hotel. We're sorry to hear that your experience did not meet your expectations. Our team is committed to providing an exceptional experience for our guests, and we value your feedback as it helps us improve. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Hotel Management

4/10 Poor

kaynaz, los angeles

Business traveler
Disliked: Amenities, property conditions & facilities
This would have been a great stay If they could at least make the internet work. With substandard pillows and sheets, rust on the bathroom and AC unit and barely a blanket on the bed I could still live with it because the price was reasonable. But in this day and age if you can't give me internet then you rendered me useless and it makes the whole trip unbearable. I don't understand how companies can skimp out on internet when it's absolutely necessity even more important than the air and water sometimes.
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/29
Dear Kaynaz,We're genuinely sorry to hear about your experience and appreciate your feedback. We understand the importance of reliable internet service and we're working diligently to improve this aspect. Your comments on bedding and cleanliness are also noted and will be addressed. We hope to have another opportunity to provide you with a better stay.Warm regards,Hotel Management

4/10 Poor

Lance

Stayed 2 nights in Jan 2024
Response from GM on 2024/2/12
Dear Lance,Thank you for taking the time to rate your experience with us. We value your feedback immensely as it helps us improve our services. If there are any specific areas you feel we could enhance to better meet your expectations, please don't hesitate to share them with us. Your satisfaction is our priority, and we hope to have the opportunity to exceed your expectations in the future.Warm regards,Hotel Management

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 2024/1/23
Dear Dennis,Thank you for taking the time to share your feedback. We value your opinion, and we're sorry to hear that your experience fell short of expectations. Your satisfaction is our priority, and we would appreciate more details to address specific concerns. We hope to have the opportunity to improve and provide you with a better stay in the future.Warm regards,Hotel Management

2/10 Terrible

kyle

Stayed 2 nights in Jan 2024
Response from GM on 2024/1/22
Dear Kyle,We appreciate your feedback and would like to extend our sincerest apologies for falling short of your expectations. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have had during your stay. Please feel free to provide more details so that we can better understand and improve. We value your input and hope to have the opportunity to enhance your experience in the future.Warm regards,Hotel Management

2/10 Terrible

tonisha

Disliked: Staff & service, property conditions & facilities
Me and my friends checked in and they tried to overcharge me more than what the booking said. Also the room was filthy from the ceiling to the floor. We saw a total of four roaches roaming around randomly. The bathroom had tagging in it and was also dirty. It also was left with half a roll. We stayed for three nights and the room key started to also act funny. There’s no trash bags in the provided trash cans but then again they don’t come in the room and clean anyways. The sheets had burn holes, stains and faded. They need a major upgrade for them to keep trying to overcharge people for staying there
Stayed 3 nights in Jan 2024
Response from GM on 2024/1/9
Dear Tonisha,We sincerely apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are committed to addressing these issues promptly. Our team will thoroughly investigate and take corrective measures. Please accept our apologies for any inconvenience. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Management

2/10 Terrible

Michael

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from GM on 2024/1/9
Dear Michael,We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we're committed to addressing any issues to enhance our services. If there are specific concerns you'd like to share, please contact our management team directly. We appreciate your input and hope to have the chance to exceed your expectations in the future.Warm regards,Hotel Management

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Ghetto
The room was on the raggedy side, they just painted over issues, instead of replacing them, like the door and bathroom door. No iron, but there's a iron board. No fridge in both rooms. I didn't have one in my 1st room, they gave me a different room, that one didn't have a fridge either...$136 for 1 night and no fridge is wild. Gang members sketches their gang around the full size mirror.
Stayed 1 night in Dec 2023
Response from GM on 2024/1/3
Dear Guest,We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is important, and we take it seriously. We regret that the room did not meet your expectations in terms of maintenance and amenities. We'll address these issues promptly to improve our guests' experiences. Thank you for bringing this to our attention, and we hope to have an opportunity to provide you with a better stay in the future.Best regards,Hotel Management

10/10 Excellent

MARIO

Stayed 2 nights in Dec 2023
Response from GM on 2023/12/29
Dear MARIO,Thank you for taking the time to rate us 5/5! We're delighted to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions you'd like to share, we would love to hear them. Your input is valuable, and we look forward to welcoming you back for another excellent stay.Warm regards,Hotel Management

2/10 Terrible

Laurenn

Traveled with partner
Disliked: Staff & service, amenities
.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/28
Dear Laurenn,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Should you choose to stay with us again, we'll strive to make your next visit even more enjoyable.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 2023/11/22
Dear Crystal,Thank you for taking the time to provide us with a perfect rating! We're thrilled to know that your experience with us was exceptional. We appreciate your support and look forward to welcoming you back for another outstanding stay.

2/10 Terrible

Marco

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/21
Dear Marco,Thank you for taking the time to share your rating. We're sorry to see that your experience fell short of expectations. Your feedback is important to us, and we are committed to addressing any issues to improve our services. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to get to our event's shuttle with a short walk and enjoyed the easiness of checking in. Parking is good but just a bit snug. Overall we enjoyed our stay and hope to come back for our next event 🤗
Stayed 2 nights in Nov 2023
Response from GM on 2023/11/20
Dear Amanda,Thank you for sharing your positive experience with us! We're delighted to hear that you found our location convenient for accessing your event's shuttle and that the check-in process was easy for you. We appreciate your feedback on parking, and we look forward to welcoming you back for your next event.

2/10 Terrible

Bruce

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gross
Awful property dirty, and gross. The employees were very nice and helpful. But the building is in disrepair and dirty.
Stayed 4 nights in Nov 2023
Response from GM on 2023/11/14
Dear Bruce,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our employees and their helpfulness. However, we regret to hear that the overall condition of the property did not meet your expectations. We take cleanliness and maintenance seriously, and your comments will be shared with our team to address any areas that may need improvement. Your input is valuable, and we will strive to make the necessary enhancements to provide a better experience for our guests.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away...
Stay away from this hotel. It is only Wyndham by name. The pictures shown must have been taken 10 years ago. My room was dirty. Gross dirty. Hole in the bathroom door. Frayed wire for the AC (could actually see copper). Mouse droppings on the AC. Bathroom sink cracked. Mold and mildew in the shower. Shower drain completely rusted. In all, just a garbage hotel.
Stayed 5 nights in Nov 2023
Response from GM on 2023/11/14
Dear Guest,Thank you for bringing your concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to us, and we take it seriously. We are actively addressing the issues you've highlighted to ensure a better experience for our guests in the future. We understand your disappointment, and we are committed to making necessary improvements. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not much has changed with Travelodge
Super sketchy place, beds were awful, lumpy pillow, not acoustical insulation. Dingy bathrooms. Flooring was popping off. Really bad
Stayed 1 night in Nov 2023
Response from GM on 2023/11/14
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us, and we take them seriously. Our team is committed to continuous improvement, and we will address the issues you raised to enhance the overall guest experience. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place to stay
Roach on the floor
Pool Area
Stayed 1 night in Nov 2023
Response from GM on 2023/11/9
Dear Guest,We appreciate you taking the time to share your feedback with us. Your experience is important to us, and we apologize for any challenges you may have encountered during your stay. We are committed to continuous improvement, and your comments will be taken into consideration to enhance the overall guest experience.

6/10 Okay

Irene

Hard to find parking due to restaurant next door.
Response from GM on 2023/11/6
Dear Irene,We appreciate your feedback about the parking situation. We apologize for any inconvenience you faced in finding parking due to the restaurant next door. We understand that convenient parking is essential for our guests, and we will look into ways to improve this aspect to provide a more hassle-free experience in the future. Your comments are valuable, and we hope to have the opportunity to serve you better on your next visit. Thank you for choosing our hotel, and your satisfaction is important to us.

10/10 Excellent

Melinda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was not as expected was that the lobby was closed for repairs. I unfortunately needed to take an in person busness meeting in my room. It was Very Uncomfortable!!
Stayed 2 nights in Oct 2023
Response from GM on 2023/11/5
Dear Melinda,Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience you experienced with the lobby being closed for repairs. We understand that it can be frustrating, especially when you needed to conduct a business meeting in your room.Please know that we are continuously working to improve our facilities, and we appreciate your patience during this process. Thank you for choosing us for your accommodation, and we hope to welcome you back under better circumstances.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Pleasantls surprised by overàll property quality of cleanliness and value.
Stayed 1 night in Nov 2023
Response from GM on 2023/11/5
Dear Michael,Thank you for your positive review and for choosing to stay with us. We're delighted to hear that you had a lovely stay and that you were pleasantly surprised by the overall quality, cleanliness, and value of our property. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service to our guests.We look forward to hosting you again in the future, and we aim to make your next stay even more enjoyable.

2/10 Terrible

Kitty

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 2023/11/1
Dear Kitty,We're sorry to hear that you didn't have a satisfactory experience during your stay. Please know that your feedback is important to us, and we're continually working to improve our services. Thank you for choosing us, and we hope to have the chance to serve you better in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 2023/10/30
Dear Jessica,Thank you for choosing to stay with us and for taking the time to provide a perfect rating for your recent visit. We're delighted to see that you had a fantastic experience during your stay. If you have any additional feedback or comments you'd like to share, please don't hesitate to reach out. We look forward to hosting you again in the future.

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Fast check in and check out. Great location and clean room. Balcony was awesome.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/24
Dear Fernando,Thank you for sharing your positive experience with us. We're delighted to hear that you had a great stay with us. It's wonderful to know that you appreciated the fast check-in and check-out, our great location, the clean room, and the awesome balcony. We strive to provide a comfortable and convenient experience for our guests, and we're thrilled that we met your expectations. We look forward to welcoming you back in the future for another enjoyable stay.

2/10 Terrible

Pablo, Torrance

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken controller an the air conditioner, no screen on the window.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/22
Dear Pablo,Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the broken controller and the missing window screen. Your comfort is important to us, and we hope to provide you with a better experience on your next visit.

4/10 Poor

Candace

Disliked: Cleanliness, staff & service, amenities
Poor desk service.
Stayed 1 night in Oct 2023
Response from GM on 2023/10/20
Dear Candace,We apologize for the inconvenience you experienced with our front desk service. Your feedback is important to us, and we will use it to make necessary improvements. Please know that this does not reflect the level of service we aim to provide. We hope to have the opportunity to serve you again and offer a more satisfactory experience in the future.