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Pacific Stay Hotel

3.5 star property
Holiday Inn West Covina offers a sunny California retreat where attentive staff welcome travelers to modern comforts and convenient amenities

Choose dates to view prices

At this IHG Hotel, travelers appreciate the helpful staff and enjoy the refreshing outdoor pool. Dahlia's Restaurant & Bar serves satisfying breakfast and dinner. Guests can maintain their exercise routine at the gym, stay connected with WiFi, or take peaceful garden walks.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is NT$3,323
NT$4,009 total
includes taxes & fees
May 28 - May 29

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About this property

Pacific Stay Hotel

  • Hotel in a shopping district
  • You can look forward to a terrace, a garden, and dry cleaning/laundry services at Pacific Stay Hotel. The on-site restaurant, Dahlia's Restaurant, serves breakfast. In addition to a gym and a business center, guests can connect to free in-room WiFi.
  • Additional perks include:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Local cuisine breakfast (surcharge), express check-out, and meeting rooms
    • Smoke-free premises, an elevator, and a vending machine
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 135 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and desk chairs.
  • Other amenities include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with free toiletries and hair dryers
    • Flat-screen TVs with premium channels
    • Mini fridges, microwaves, and coffee/tea makers

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 55
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 33
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 9:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay
  • Breakage deposit: USD 500.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 10.99 to 25 for adults, and USD 8 to 17 for children
  • Early check-in fee: USD 55 (subject to availability)
  • Late check-out fee: USD 33 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Pacific Stay Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at Pacific Stay Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Pacific Stay Hotel on 2026/5/28 start from NT$3,323, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pacific Stay Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pacific Stay Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 55 (subject to availability). After-hours check-in is not available.

What time is check-out at Pacific Stay Hotel?

Check-out is at 11 AM. Late check-out is available for USD 33 (subject to availability).

Where is Pacific Stay Hotel located?

Located in the heart of West Covina, this hotel is 2 mi (3.2 km) from South Hills Country Club and 3 mi (4.8 km) from Mount San Antonio College. Kindred Hospital San Gabriel Valley and Glendora Square are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 583 out of 1028 reviews
Rating 8 - Good. 215 out of 1028 reviews
Rating 6 - Okay. 121 out of 1028 reviews
Rating 4 - Poor. 57 out of 1028 reviews
Rating 2 - Terrible. 52 out of 1028 reviews

Reviews

Verified

10/10 Excellent

Peijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a good place to stay overnight. Friendly staff and mini bar
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jasmine

Easy check in. Lots of parking available. Friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Damien

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff at check in
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Our room smelt musty and of mildew, but we got used to the smell, and otherwise our bed and pillows were comfortable. Staff was friendly. We enjoyed the pool and the late night snacks and convenience of the location will be back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities
Great location, clean room, nice staff.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I was kind of disappointed it said free breakfast but there wasn't you had to pay $15.99 for breakfast there other than that their service was excellent
Stayed 1 night in Mar 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Clean room. My only suggestion would be to do something about the odor that comes from the kitchen. Not only do you smell it when you walk in but we could smell it in our room during the night.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Salina

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was friendly, location was perfect.
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Kym

Disliked: Staff & service, amenities
Well typically when you spend this much money on a room for a few days you have a continental breakfast. That's free. With the room and when I went down in the morning to get it I was told I had to pre-purchase it, don't know what that was about. Ask for extra pillows when we checked in. Never got them and I guess because of the Chinese restaurant in the in the lobby, the whole hotel smelled like Chinese food. The room we were in was decent clean. However, there was a lot of noise going up and down the floors with new people coming and going. Would not stay here again
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Staff clean room and easy check in
Stayed 1 night in Jan 2026
Verified

6/10 Okay

quiten

The staff was friendly.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Junior

Liked: Cleanliness, staff & service
The rooms were clean, had a small issue with the bathtub drain, but front desk staff was helpful and maintenance came within 5 minutes. Quiet also.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
Room was clean, and the staff are really nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Gerald F

Liked: Cleanliness, staff & service, amenities
very clean and fast check in.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Rossie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean staff was nice and polite the building is a bit out dated but not bad for the price. WiFi doesn’t reach the rooms furthest from the reception and the TV’s are basic and not smart TV’s. But over all a decent place quiet and great location lots of options to eat walking distance.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Love it very nice, very clean, very courteous
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bit pricey but great stay for one night. Great hotel. Great service. Would stay again.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Brianna

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. What I liked the most was the beds and pillows, very comfy. The dove soaps were also a plus.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jennie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room nice staff would stay agsin
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Loved the pillows, nice pool and a lots of restaurants around the hotel. The young guy at check in was kind too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Isha

Liked: Amenities
Very comfortable stay
Stayed 1 night in Oct 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Pan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. But the WiFi is not working…
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marcela

Clean rooms
Stayed 1 night in Jan 2026