Economy Suite, 2 Bedrooms | Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Hollywood Palms Inn and Suites

2 out of 5
Hollywood Palms Inn and Suites
6055 W Sunset Blvd, Los Angeles, CA

Reviews

5.4
Rating 10 - Excellent. 78 out of 691 reviews" "
Rating 8 - Good. 125 out of 691 reviews" "
Rating 6 - Okay. 155 out of 691 reviews" "
Rating 4 - Poor. 127 out of 691 reviews" "
Rating 2 - Terrible. 206 out of 691 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Jaccob

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 2024/5/3
Hi Jaccob! Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best placed and affordable place on Sunset.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2024/3/10
Hello Jordan, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated, dirty, smelly room. For $175 a night, I’d expect much better.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/20
Hello Mike, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 2024/2/20
Hello Amber, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Bienvenido James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2024/1/13
Hello Bienvenido, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Mahin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was bobinden the window not friendly at all the room wasn’t clean.the sheets were dirty and had cigarette burn holes. Bathroom not that clean and not enough soap shampoo no hair dryer. TV didn’t work. Noisy motorcycles in the parking were loud noises .
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2024/1/1
Hello Mahin, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Ricardo

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/19
Hello Ricardo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Rosalva

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/17
Hello Rosalva, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Patinya, Buckeye

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 2023/12/10
Hello Patinya, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

billie

Liked: Cleanliness, staff & service
All right
The inner door security lock didn’t work I had to fix the toilet before I could flush it
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 2023/11/4
Hello Billie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 2023/10/31
Hello Nicole, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfy
It seems like they just remodeled the rooms. They were clean and comfortable. Parking wasn’t an issue for us, but we did get back to our room late at night. My only issue was that I called to let them know I was going to be a late check in and they said they couldn’t hold the room because hotels.com does not pay them upfront. Luckily my sister lives in the area and was able to go and check in for us. Other than that it was a very pleasant stay.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 2023/10/14
Hello Valued Customer, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Noemi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never coming back in this hotel anymore. Carpet too dirty and dusty…didn’t clean up
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 2023/10/14
Hello Noemi, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Azucena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Bed was a little noisy, old frame made a lot of noise.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 2023/9/27
Hello Azucena, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, amenities
When arriving was informed we could have no visitors and deposit was done only in cash. The room had dirty spots on the walls and Sheetrock chipping off of wall. No hot water and was overall unsafe at times due to the homeless people
Stayed 4 nights in Sep 2023
Response from MP - Guest Relations Manager on 2023/9/23
Hello Linda, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Clariza, Sunnyvale

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from MP - Guest Relations Manager on 2023/11/14
Hello Clariza, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

????

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 2023/9/23
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mention of cash deposit until check in?
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 2023/9/19
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the sink was leaking bad tha shower pan has a spot look bad
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 2023/8/28
Hello Maria, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

petra

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 2023/8/28
Hello Petra, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Carlos

Traveled with family
Disliked: Property conditions & facilities, room comfort
Always read the reviews
This hotel makes you feel so insecure, I prefered not to stay, it is expensive for the conditions of the hotel, I paid almost the same for another brand hotel just a few miles away.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 2023/9/13
Hello Carlos, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

John

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 2023/8/14
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Jaime

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 2023/9/2
Hello Jaime, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great for what you pay for! House keeping came in and replenished towels and made beds when we didn’t even ask. Staff was friendly!
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 2023/8/2
Hello David, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Nelson

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Only go for a last resort
Place is run down, looks nothing like the nice photos in the website, it looks MUCH more worn down, no breakfast, beds are uneven and uncomfortable, AC barely worked, parking is limited, no other significant amenities
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 2023/7/29
Hello Nelson, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Arpha

Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 2023/7/11
Hello Arpha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Hector

Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 2023/7/23
Hello Hector, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Eric

Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 2023/7/16
Hello Eric, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
There were cockroaches on the walls and dead all over the walkway carpets. There were hairs under the unwashed sheets. The walls are stained and they refused my refund because i moved the sheet to find the hairs under them. The person working there is deceptive he will try and trick you don't give them your money you won't stay!
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 2023/7/3
Hello Daniel, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Jeremy

Disliked: Staff & service, property conditions & facilities
The bed was barely put together and made SO much noise. The folks working there were also not pleasant in the least.
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 2023/6/9
Hello Jeremy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Quentin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 2023/6/9
Hello Quentin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Venesa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 2023/6/6
Hello Venesa, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 2023/6/2
Hello Christopher, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay
Really nice clean hotel, best shower ever , comfortable bed. good value for money. Neighborhood was only down side but wasn’t too bad.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 2023/5/24
Hello Dean, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 2023/5/20
Hello Robert, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

Anastasia

Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 2023/5/22
Hello Anastasia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Justin

Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 2023/4/28
Hello Justin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Jose, Las vegas

Traveled with family
Liked: Staff & service, property conditions & facilities
It was ok nothing unic about it
Stayed 2 nights in Apr 2023
Response from MP- Guest Relations Manager on 2023/4/17
Hello Jose, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Sherina

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2023
Response from MP - Guest Relations Manager on 2023/4/22
Hello Sherina, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Cameron

Stayed 1 night in Mar 2023
Response from MP - Guest Relations Manager on 2023/4/22
Hello Cameron, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

JOSSY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 2023/4/2
Hello Jossy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Sunset and Hollywood blvd
Stayed 1 night in Feb 2023
Response from Sincerely, MP- Guest Relations Manager on 2023/3/1
Hello Daniela, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Samantha

Traveled with partner
Disliked: Amenities, property conditions & facilities
Picture are deceptive very run down. Staff not very friendly. Shower only got luke warm. Construction next door woke us at 7:00 am. Dead bolt on door didn’t lock, didn’t feel safe.
Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 2023/2/22
Hello Samantha, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
If you’re looking to get some rest stay somewhere else. Stayed for 2 nights and it was super loud. Room and walls looked like they were falling apart. Wouldn’t recommend
Stayed 2 nights in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 2023/2/22
Hello Brenda, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Restless night
The location was great to the Pantages Theater, however what I paid was not what I got. The towels were dirty. There’s a lot of homeless people around, there’s a lot of outside noise and the person above our room kept walking around. I’m assuming the walls are very thin since we heard everything that was going on. I decided to checkout earlier and go home to get some rest. I don’t recommend this hotel.
Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 2023/2/15
Hello Jorge, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Annelise

Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 2023/3/8
Hello Annelise, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service
Not happy at all ,microwave r so nasty and dirty badroom r not very clear. In early morning someone keep knocking our room around 430 am morning couples times can't sleep. Call the office. He say. They can't doing not about it . He lie to us didn't see anyone no respond but I ask the construction outside the man told someone did keep knocking our door and hold the long metal stick . Not safe at all. Can't not get refunded back . He's so rude and walk away.also the the bedroom was sink was stuck .
Stayed 2 nights in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 2023/2/8
Hello Peter, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Hollywood, easy access, friendly stuff, clean room, comfortable beds, good internet.
Response from Sincerely, MP- Guest Relations Manager on 2023/2/4
Hello Elena, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This spot is Tucktaway in a nice quiet, unassuming spot in the heart of Hollywood and is a hidden gem. Parking on site, walking distance from major venues and 24 hour on site service. My only concern was a squeaky bed which may have been an aluminum bedframe, but other than that everything was fantastic!
Stayed 1 night in Dec 2022
Response from Sincerely, MP - Guest Relations Manager on 2022/12/13
Hello Victoria, Thank you for taking the time to post a review on your experience with you stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022