When we checked into our room there was a horrible smell (sewage). We asked to be moved.they wuicymoved us to a room on a different floor, but when we went to take our showers there was no hot water. I let the front desk know, and they explained that three floors were without hot water. They did not contact us to learn us, and they did not truths. The desk clerk credited my Hilton Honorsaccount with only 15,000 pts. Not sure if I would use these points to book at s as mother Hilton.