Outdoor pool, sun loungers

Reviews of Hilton Garden Inn Los Angeles/Redondo Beach

3 out of 5
Hilton Garden Inn Los Angeles/Redondo Beach
2410 Marine Ave, Redondo Beach, CA

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 96 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid

Stayed 1 night in Apr 2024

6/10 Okay

xiaoming

Traveled with family
Disliked: Amenities, property conditions & facilities
dated bathroom. was charged for 3 full days. I checked in after 1am on Friday due to a flight delay and checked out Sunday morning. Charged 3 full days.
Stayed 2 nights in Apr 2024
Response from Dual General Manager on 2024/4/28
Dear xiaoming, Thank you for taking the time to share your feedback with us. We apologize for the issue regarding the bathroom and any discomfort this has caused. Please know this is not the quality standards we are typically known for. We will address this with our team for future enhancements. Additionally, we regret any inconvenience you encountered with your charges. Rest assured, we will review this situation with our team to see what went wrong and prevent future occurrences. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional experience you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Dianavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dual General Manager on 2024/4/23
Dear Dianavel, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We are thrilled your overall stay was enjoyable and appreciate your excellent rating. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, property conditions & facilities
Exelente
Stayed 1 night in Apr 2024

8/10 Good

Clifford, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dual General Manager on 2024/4/17
Dear Clifford, Thanks for the generous rating! We are delighted your time at Hilton Garden Inn Los Angeles Redondo Beach was enjoyable. We look forward to your return soon so we can share another fantastic experience with you.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 Okay

Angelica

Business traveler
Hotel was clean, but I was given the handicap access room which was dated and no space to put anything. Walls were very thin I could hear everything that was going on in the rooms next to me.
Stayed 1 night in Apr 2024
Response from Dual General Manager on 2024/4/15
Dear Angelica, We appreciate your candid feedback. It is a pleasure to learn that you enjoyed our clean accommodations. However, we apologize for any inconvenience caused by the room assignment and the thickness of the walls. Your comments are crucial in helping us identify aspects where we can improve. Please rest assured we will share your concerns with our team for further review and improvement. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from Dual General Manager on 2024/4/30
Dear Anthony, On behalf of our team at Hilton Garden Inn Los Angeles Redondo Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Juan

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at a lot of hotels. This property smelled good when you walked in and the lady at the gave great service!
Stayed 1 night in Apr 2024
Response from Dual General Manager on 2024/4/7
Dear Justin, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach and taking the time to share your experience. Creating a welcoming environment and providing excellent service are top priorities for us, and we're delighted this was your experience. Your kind words about our staff and the pleasant scent of our property are genuinely appreciated. It was a pleasure accommodating you, and we hope to welcome you back for another enjoyable stay soon.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 Okay

Kenyatte

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
My tv scrambled remote didn’t work and toilet was stopped up overflowing
Stayed 2 nights in Mar 2024
Response from Dual General Manager on 2024/4/3
Dear Kenyatte, We appreciate you sharing your recent experience. Please accept our apologies for any inconvenience you encountered during your stay. Our team is committed to addressing any issues our guests may face and ensuring a comfortable stay throughout their visit. Therefore, we regret falling short in this instance. Your feedback is valuable to us, and we'll strive to prevent such occurrences in the future. Thank you for choosing to stay with us, and we hope to welcome you back for a more seamless experience in the future.Best Regards, John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Daniella, Montreal

Stayed 1 night in Mar 2024
Response from Dual General Manager on 2024/4/2
Dear Daniella, We appreciate your rating and hope your overall stay was pleasant. It was our pleasure hosting you at Hilton Garden Inn Los Angeles Redondo Beach, and we hope you will return any time your travels bring you this way. Best regards,John McCurdy-Sanchez Dual General Manager

2/10 Terrible

JI

Stayed 1 night in Mar 2024
Response from Dual General Manager on 2024/4/15
Dear JI, We genuinely regret that your experience was anything other than the seamless visit we strive to deliver. Please accept our sincere apologies for falling short of your expectations. We are wholly committed to enhancing our guests' experiences and hope to welcome you back in the future.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Destiney L

Stayed 4 nights in Mar 2024
Response from Dual General Manager on 2024/3/25
Dear Destiney, We are happy you chose Hilton Garden Inn Los Angeles Redondo Beach for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Christine

Business traveler, Traveled with family
Liked: Cleanliness, amenities
.
Stayed 2 nights in Feb 2024
Response from Dual General Manager on 2024/3/8
Dear Christine, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Los Angeles Redondo Beach.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dual General Manager on 2024/3/5
Dear Diana, We appreciate you taking the time to leave your kind rating for Hilton Garden Inn Los Angeles Redondo Beach. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Joel, Huntsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good amenities
Stayed 1 night in Feb 2024
Response from Dual General Manager on 2024/2/26
Dear Joel, Thank you for sharing your positive feedback about Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to hear that you enjoyed your stay and found our amenities to your satisfaction. Our team strives to provide a comfortable and welcoming experience for our guests. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future! Best regards,John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Abigail

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Dual General Manager on 2024/2/26
Dear Abigail, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jan 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Dual General Manager on 2024/2/23
Dear Trisha, We are thrilled you had an excellent stay at Hilton Garden Inn Los Angeles Redondo Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Buffet food needs a little more sprucing up
Stayed 1 night in Feb 2024

2/10 Terrible

Kelcie

Stayed 1 night in Feb 2024
Response from Dual General Manager on 2024/3/21
Dear Kelcie, Thank you for choosing our hotel for your recent stay. We sincerely regret that your visit was not the outstanding experience we strive to deliver. Please accept our apologies for failing to meet your expectations. We hope you will consider giving us a chance in the future so we can provide you with the superior hospitality and accommodations you should always expect from us.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 3 nights in Feb 2024

6/10 Okay

Bernhard, Magnolia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Shower in room was terrible. Hardly any water at all or boiling hot. Pillows and bed great
Stayed 1 night in Feb 2024
Response from Dual General Manager on 2024/2/8
Dear Bernhard, Thank you for being our guest and sharing your candid review. We're glad to see that you enjoyed our comfortable pillows and bed during your stay. However, we apologize for any inconvenience caused by the shower and for failing to resolve this promptly. We are committed to delivering a seamless visit for every guest, and we regret falling short of your expectations. Your feedback is valuable to us, and we'll use your input to ensure an enhanced experience for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back again soon for a more fulfilling visit.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Gina

Stayed 1 night in Feb 2024
Response from Dual General Manager on 2024/3/20
Dear Gina, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We were pleased that we were able to provide you with an excellent stay. Thank you for being our guest. If you find yourself in our area again, we hope to welcome you back for another seamless experience.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Martin

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Dual General Manager on 2024/1/30
Dear Martin, Thank you for providing your generous rating for Hilton Garden Inn Los Angeles Redondo Beach! We're delighted to have delivered a satisfying visit for you. It was a pleasure having you stay with us, and we hope to host you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Heesung

Stayed 1 night in Jan 2024

4/10 Poor

Vincent

Traveled with family
Disliked: Property conditions & facilities
Bathroom issues, clogged toilet wouldn’t flush. Shower leaked all over the floor. As in 6-8” out from shower wall to wall. We used all towels to clean up. They had to keep bringing towels. Guy came and fixed toilet but the shower was not fixed.
Stayed 2 nights in Jan 2024
Response from Dual General Manager on 2024/1/23
Dear Vincent, We genuinely apologize for the challenges you encountered during your stay, particularly with the bathroom. It is disheartening to read about the inconvenience caused by the unforeseen maintenance issues. Your feedback is invaluable, and we are reviewing your concerns to prevent a recurrence. Our team is committed to ensuring our guests have a comfortable experience, and we sincerely regret falling short of your expectations. We appreciate your understanding and patience. We hope you will consider giving us another chance in the future to provide you with the seamless stay you deserve.Best Regards, John McCurdy-Sanchez Dual General Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Quick overnight for work ..but concierge at desk was super slow to check in. Rooms were crazy hit, pillows uselessly soft...sheets scratchy. Never staying again
Stayed 1 night in Jan 2024
Response from Dual General Manager on 2024/1/14
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your stay, including the check-in process and discomfort with the room conditions. Your feedback is valuable, and we assure you that we will address these issues to enhance our guests' experiences in the future. We appreciate your patience and thank you for bringing your observations to our attention. We hope to have the opportunity to welcome you back for a more positive stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Jovanny

Stayed 1 night in Dec 2023
Response from Dual General Manager on 2024/1/15
Dear Jovanny, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Los Angeles Redondo Beach. We look forward to your return and wish you all the best with your future travels.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Randall

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dual General Manager on 2024/1/9
Dear Randall, We are glad you chose Hilton Garden Inn Los Angeles Redondo Beach for your stay and even more pleased that you thoroughly enjoyed your time with us. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

David

Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Clean quiet. No complaints !
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was fine. However, as a Silver Hilton member, Hilton provides bottled water upon check in. I saw the bottles sitting there and had to request and was informed that the manager said they are for Gold and above members. They gave it to me but you should follow the Hilton guidelines. Also, no business center at this hotel. You have to walk to their sister property next door which is not ideal, especially since it was raining...
Stayed 1 night in Jan 2024
Response from Dual General Manager on 2024/1/9
Dear Guest, Thank you for sharing your recent experience with us. We appreciate your input and apologize for failing to meet some of your expectations. Your comments are crucial, and we will review these matters internally to enhance our guest experience. We value your loyalty and hope to have the opportunity to welcome you back, providing the high standard of service you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Katelynn

Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening registration agent was friendly and helpful. She reflected the rest of my visit. Would recommend this venue for future visitors.
Stayed 2 nights in Dec 2023
Response from Dual General Manager on 2023/12/28
Dear Matthew, Thank you for choosing Hilton Garden Inn Los Angeles Redondo Beach. We're delighted to read about your recent stay. Providing friendly and helpful service is our priority, and we're thrilled to know it reflected throughout your visit. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 Poor

Romeo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The propert was generally clean. I don’t have many complaints outside of me finding out and check in that it was $20 a night to park. Person at the counter comments “20 a night is better than a $250 tow”.
Stayed 2 nights in Dec 2023
Response from Dual General Manager on 2023/12/28
Dear Romeo, Thank you for being our guest. We appreciate your feedback and are glad to see that you enjoyed our clean accommodations. However, we regret that the parking fee came as a surprise to you and apologize for any frustrations caused by our staff's demeanor. Your comments will be shared with our team to ensure a more courteous and welcoming experience for our future guests. We hope to welcome you again in the near future so we can demonstrate our commitment to delivering outstanding hospitality.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

cristal

Stayed 1 night in Dec 2023

4/10 Poor

Angel

Stayed 1 night in Dec 2023
Response from Dual General Manager on 2023/12/25
Dear Angel, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best regards,John McCurdy-Sanchez Dual General Manager

4/10 Poor

Patricia

Stayed 1 night in Dec 2023
Response from Dual General Manager on 2023/12/23
Dear Patricia, Thank you for sharing your rating. We strive to offer exceptional experiences to our guests; therefore, we apologize for failing to meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Best regards,John McCurdy-Sanchez Dual General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
not good, windows are dirty, no free breakfast and the breakfast available is very poor quality and over priced.
Stayed 2 nights in Dec 2023
Response from Dual General Manager on 2023/12/12
Dear Guest, We sincerely apologize for the issues you encountered during your stay at our hotel. We regret the disappointment caused by the condition of the windows and the perception of our breakfast offerings. Your feedback is invaluable, and we are actively addressing these concerns internally to enhance the guest experience. Our commitment is to continuously improve our services, and we value your feedback as it helps us in that endeavor. We hope you will consider giving us another opportunity in the future so we can show you a much-improved experience.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Beau

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dual General Manager on 2024/2/13
Dear Beau, Thank you for providing your fabulous rating for Hilton Garden Inn Los Angeles Redondo Beach. We are delighted that we could exceed your expectations and that you loved your visit to our hotel. It was a pleasure hosting you, and we hope to see you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 Okay

Elena

Disliked: Property conditions & facilities
Meh. Walls are super thin you can hear everything all night and people walking up and down hallway. Not worth the cost
Stayed 1 night in Dec 2023
Response from Dual General Manager on 2023/12/11
Dear Elena, Thank you for taking the time to share your experience. We apologize for any inconvenience caused by noise disturbances during your stay. Your feedback is valuable, and we will explore ways to address this concern, ensuring a more peaceful environment for our guests. We appreciate your insights, and please know that we are committed to enhancing our guests' experience. We hope you consider giving us another opportunity to provide you with the exceptional stay you deserve.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Jennifer, Rocklin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room, and the staff was very friendly. There weren't many restaurant options in the area that were within walking distance, so it would have been nice if the hotel provided lunch. A continental breakfast would also have been great.
Stayed 1 night in Dec 2023
Response from Dual General Manager on 2023/12/6
Dear Jennifer, It was a pleasure having you as our guest at Hilton Garden Inn Los Angeles Redondo Beach. We're delighted you appreciated our clean accommodations and impeccable service. Your feedback about dining options is valuable, and we appreciate your suggestion for additional meal offerings. We're committed to enhancing our guests' experiences and will consider your input. We hope to welcome you back for another positive stay in the future.Best regards,John McCurdy-Sanchez Dual General Manager

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Hilton stay
The shower handle was broken, and the coffee maker didn’t work. Other than that it was fine.
Stayed 1 night in Dec 2023
Response from Dual General Manager on 2023/12/5
Dear Paul, Thank you for sharing your valuable feedback. We're glad to see that, aside from a couple of issues, your stay was great. We appreciate your understanding and want to assure you that we are continuously working to address and enhance our guests' experience. Your insights regarding the shower and coffee maker have been noted. We hope to have the opportunity to welcome you back for an even more enjoyable and improved stay.Best regards,John McCurdy-Sanchez Dual General Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like the fact that hotels charge you for self parking. It should be included with your stay
Stayed 1 night in Nov 2023
Response from Dual General Manager on 2023/11/28
Dear HUGO, We appreciate your feedback on Hilton Garden Inn Los Angeles Redondo Beach. We are pleased you loved your overall experience; however, we regret any dissatisfaction caused by our parking service. While we offer valet parking only, we strive to keep our rates competitive while providing seamless and premium services to elevate our guests' satisfaction. We loved having you as our guest and hope to welcome you again soon.Best regards,John McCurdy-Sanchez Dual General Manager

8/10 Good

Autumn

Stayed 1 night in Nov 2023