Comfort Room, 1 Queen Bed | Living area | Flat-screen TV
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Reviews of Hi-Way Host Motel

2.5 out of 5
Hi-Way Host Motel
3474 E Colorado Blvd, Pasadena, CA

Reviews

6.6
Rating 10 - Excellent. 125 out of 436 reviews" "
Rating 8 - Good. 84 out of 436 reviews" "
Rating 6 - Okay. 84 out of 436 reviews" "
Rating 4 - Poor. 53 out of 436 reviews" "
Rating 2 - Terrible. 90 out of 436 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was dirty. The room reeked of cigarettes and the bathroom still had used bars of soap from the previous people. Towels smelled like cigarettes, spiders everywhere.
Stayed 1 night in Apr 2024

8/10 Good

Rene

Traveled with partner
It was nice friendly management and workers, property was under renovation so that's why I rated average that also hurt the potential for the room for cleanliness, but bottom line it was a good place to stay for a few nights considering I was only planning for 1 night.
Stayed 1 night in Apr 2024

2/10 Terrible

Hugo, pasadena

Disliked: Cleanliness, staff & service, property conditions & facilities
Someone was trying to get in the room by opening the window from the restroom, that’s when we work out
Stayed 1 night in Apr 2024

6/10 Okay

Rosendo

Stayed 2 nights in Apr 2024

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Belen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Lorraine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only good thing about this place is the price per room.
Stayed 1 night in Apr 2024

10/10 Excellent

Seven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cold weather

10/10 Excellent

Leonel, Los Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kai-

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was incredibly rude and didn’t care about the safety of their guests!!!!!! Too many creepy and seedy people standing around outside just watching people. I didn’t feel safe there at all and the staff did nothing about it. I’m sure they would have sung a different tune had it been their own family feeling like that. Just abhorrent! NEVER AGAIN!!!!!!!!!
Stayed 2 nights in Mar 2024

2/10 Terrible

No Name Given

Stayed 1 night in Mar 2024

10/10 Excellent

harold

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Yeemmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They kept my security deposit and refused to acknowledge that we had given a deposit. It was not documented properly.
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in! very nice stay, great room for the price. big tv and good channels (directv)
Stayed 2 nights in Mar 2024

6/10 Okay

Cendy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rosendo

Stayed 1 night in Feb 2024

2/10 Terrible

Ana lizbeth

Stayed 1 night in Feb 2024

10/10 Excellent

Henry

Liked: Amenities
Staff was very nice and made sure everything was outstanding for me very piecefull place
Stayed 1 night in Jan 2024

4/10 Poor

Alissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jeannette

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Margaret

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property left like it hadn’t been updated since the 90s. There was dog feces smeared on the walkway in front of my door and my sheets were literally crusty in spots. It was as close to being a slum without bugs as it could be.
Stayed 3 nights in Oct 2023

8/10 Good

Ana lizbeth

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Over all my stay was good but the rooms definitely look nothing like the l imagine shown
Stayed 1 night in Nov 2023
Response from Jc on 2023/11/13
Thank you,come again

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has character
Stayed 4 nights in Sep 2023
Response from JC on 2023/11/13
Thank you,come again.

8/10 Good

William

Disliked: Cleanliness
Stayed 4 nights in Sep 2023
Response from JC on 2023/10/4
Thank you,come again.

4/10 Poor

Cornelis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Grecia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly stuff and well cleaned place
Stayed 1 night in Aug 2023
Response from JC on 2023/8/20
Thank You,Come again.

4/10 Poor

Gilbert

Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
Checking in was frustrating. They didn’t have my name on file for my reservation. It took 20 min to check me in. The room was ok upon entering but the disappointing part of all was the hideous bathroom. It had gum marks on the tile, paint was flaking off, sink was clogging up and mildew also.
Stayed 1 night in Aug 2023

10/10 Excellent

Billy

Stayed 1 night in Aug 2023
Response from JC on 2023/10/4
Thank you,come again.

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Mirror needs to be hung, bathroom lock needed.
Stayed 1 night in Aug 2023
Response from JC on 2023/8/8
Thank you for informing us, a work order has been placed with our maintenance department.

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
This is a good please to spend a night,
Stayed 1 night in Jul 2023
Response from JC on 2023/7/28
Thank you,come again.

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from JC on 2023/7/23
Thank you,come again.

10/10 Excellent

Arnold

Stayed 3 nights in Jun 2023
Response from JC on 2023/6/27
Thank you,Come again.

6/10 Okay

Theodore

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from JC on 2023/6/21
Thank you,We try to maintain our prices competitive.

6/10 Okay

Danielle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was decent for a place to sleep. Given the choice, I would not go back.
Stayed 2 nights in May 2023
Response from JC on 2023/6/6
Good to know that you slept well. Not sure about why you wouldn't return. When we are made aware of our guest-specific complaints we refer the matter to the appropriate department.

4/10 Poor

dale

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was in poor condition, unfinished patches on walls, bathroom door would not shut properly, blinds were missing many slats. In need of a paint job. Upside: No bugs, gated and very quiet.
Response from JC on 2023/6/6
This information was relayed to our maintenance department. Thank you for your informing us.

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the place is pretty beat up, not the cleanest
Stayed 2 nights in May 2023
Response from JC on 2023/6/6
This information was relayed to our new head housekeeper. Thank you for informing us.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from J.C. on 2023/5/19
Thank you,come again.

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from J.C. on 2023/5/15
Thank you,come again.

10/10 Excellent

Cory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2023
Response from J.C. on 2023/5/22
Thank you,come again.

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from David on 2023/4/30
Thank you for leaving a review and hope you stay another time!

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2023
Response from J.C. on 2023/4/19
Thank you,Come again.

2/10 Terrible

Terry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could rate this place a zero I would! Expedia should take them off their list! The room smelled like urine, the towels had some kind of adhesive dried on them…. The window covers( blinds?) we’re filthy… and the people at the front were rude as RUDE as anywhere I’ve ever stayed. Never again. Travelers beware!
Stayed 2 nights in Apr 2023
Response from JC on 2023/6/6
We would like to know which employee, in particular, was rude. We have a pretty decent staff and a positive score of 4 out of 5 reviews of this department. Sorry about the condition of this particular room. It was scheduled for renovation. We would have offered you a renovated room at your request.

10/10 Excellent

???

Stayed 1 night in Apr 2023
Response from David on 2023/4/30
Thank you for the review and we hope that you stay here again with us some other time!

6/10 Okay

Nikolai

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property is quite old and dirty. but, stat is nice and accommodating.
Stayed 1 night in Apr 2023
Response from David on 2023/4/30
We appreciate your review of our motel! We're in the progress of trying to remodel the property but it is still in the works. We hope that the next time you come that the rooms are more accommodating!

6/10 Okay

Dalia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Property okay conditions. Towels were stained.
Stayed 2 nights in Mar 2023
Response from D on 2023/4/30
We apologize that the towels that were set in the room were stained. We are still in the progress of hiring new maids currently so they are still in training. We're always more than welcome to hand you a new set at the front desk. Once again sorry for the inconvenience.

4/10 Poor

Aaron

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Checked in, got inside my room and there was a beer can on the ground. Ok, so i kicked it out. Went to use the restroom and there was piss in the toilet
Stayed 4 nights in Mar 2023