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Reviews of Budget Inn La Puente

2 out of 5
Budget Inn La Puente
15412 Francisquito Ave., La Puente, CA

Reviews

7.4

Good

Rating 10 - Excellent. 181 out of 503 reviews" "
Rating 8 - Good. 137 out of 503 reviews" "
Rating 6 - Okay. 77 out of 503 reviews" "
Rating 4 - Poor. 40 out of 503 reviews" "
Rating 2 - Terrible. 68 out of 503 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2024

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean
Stayed 1 night in Apr 2024
Response from Jay on 2024/4/9
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Beatrice, San Diego

I liked it, had lots of stores walking distance
Stayed 2 nights in Apr 2024
Response from Jay on 2024/4/9
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

MEIYUN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/9
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Bianka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 2024/3/24
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Gladis, West Covina

Stayed 1 night in Mar 2024
Response from Jay on 2024/4/9
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Ernest

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, beds are firm, quiet.
Stayed 1 night in Mar 2024
Response from Jay on 2024/3/18
Thanks for staying wit us ,we appreciate your feedback.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 2024/3/19
Thanks for staying with us ,we appreciate your feedback.

8/10 Good

Ramon, Clovis

Stayed 1 night in Mar 2024
Response from Jay on 2024/4/9
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and smelled good. The staff was wonderful! The bed and shwer were great. Will stay again!
Stayed 2 nights in Mar 2024
Response from Jay on 2024/3/11
Thanks for staying with us ,we appreciate your feedback.

10/10 Excellent

Jasmin

Stayed 1 night in Feb 2024
Response from Jay on 2024/3/24
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Gladis, West Covina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how there’s so much room in the room and it’s so clean :)
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/15
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Gladis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great!
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/15
Thanks for staying with us,we appreciate your feedback.

4/10 Poor

Ervin

Disliked: Staff & service
Reported tv not working and didnt do anything about it
Stayed 1 night in Jan 2024
Response from Jay on 2024/2/4
Thanks for staying with us ,we appreciate your feedback.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jay on 2024/2/15
Thanks for staying with us,we appreciate your feedback.

6/10 Okay

PETER

Liked: Cleanliness, property conditions & facilities
Clean and economical
This is a very clean, very quiet hotel with nice amenities like a fridge and a microwave. I would give it a higher rating were it not for the very unfortunate lighting in the rooms, which is sterile and blinding. A couple end table lamps would boost this to 4 stars.
Stayed 1 night in Dec 2023
Response from Jay on 2023/12/29
Thanks for staying with us,we appreciate your feedback.

4/10 Poor

Guillermina

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like that i couldn’t get my money back for trying to check out a day early.
Stayed 2 nights in Dec 2023
Response from Jay on 2023/12/29
Thanks for staying with us,we appreciate your feedback.

2/10 Terrible

Tom

Traveled with group
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Jay on 2023/12/29
Thanks for staying with us,we appreciate your feedback.

8/10 Good

Yudereddy

Stayed 1 night in Oct 2023
Response from Jay on 2023/12/29
Thanks for staying with us,we appreciate your feedback.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Eh.
The floor is wooden and sticky, may need to be mopped durong room service. At night our room had a sudden loud buzz and we didnt kbow what it was. it also occured in the morning at checkout. maybe it was the unit itself but it was very very loud. Unit 211 be cautious.
Stayed 1 night in Oct 2023
Response from Jay on 2023/10/30
Thanks for staying with us, we appreciate your feedback. We will check that out. Thanks

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2023
Response from Jay on 2023/10/30
Thanks for staying with us,we appreciate your feedback.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed sheets and pillow cases smelled.
Checked in very late at night as my flight was delayed. Went to bed but could not use the pillows as they smelled. Slept without the pillows that night. Requested replacement the next morning from the front desk but was told I would have to talk to the cleaning lady coming in at around 10am. Left a note at the door for her. Rest of my stay was fine after that. The cleaning lady was very nice and thorough with my room after that incident.
Stayed 6 nights in Oct 2023
Response from Jay on 2023/10/30
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for everything
Stayed 3 nights in Oct 2023
Response from Jay on 2023/10/18
Thanks for staying with us,we appreciate your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Simple property. Safe and quiet. That's all I needed, and it served me well.
Stayed 2 nights in Sep 2023
Response from Jay on 2023/10/7
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Vivian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
stop being so strict. not even a MOTEL 6 are like you guys.
Stayed 1 night in Sep 2023
Response from Jay on 2023/10/7
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

MARIA

Stayed 2 nights in Sep 2023
Response from Jay on 2023/10/7
Thanks for staying with us,we appreciate your feedback.

4/10 Poor

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay on 2023/10/7
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

FENGNIAN

Stayed 2 nights in Aug 2023
Response from Jay on 2023/8/20
Thanks

10/10 Excellent

Hector

Liked: Cleanliness, staff & service
All good
Stayed 1 night in Jul 2023
Response from Jay on 2023/7/24
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel is private 10 out of 10.
Stayed 1 night in Jul 2023
Response from Jay on 2023/7/24
Thanks for staying with us, we appreciate your feedback.

4/10 Poor

Tomas

Stayed 2 nights in Jul 2023
Response from Jay on 2023/8/5
Thanks for staying with us,we appreciate your feedback.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was O.K.
The hotel stay was good for the most part. The hotel is pretty clean. I did wake up to someone singing and playing his guitar at 4 a.m. in the morning. This was my only complaint about staying here. The maid was friendly and helpful,
Stayed 3 nights in Jun 2023
Response from Jay on 2023/7/24
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Alvaro

Stayed 1 night in Jun 2023
Response from Jay on 2023/7/24
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Jay on 2023/6/26
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Coming back when I can
Being in town last minute on a unplanned business trip for a long weekend holiday, I’d thought I have trouble finding a place last minute, not in this case. The inn keepers were very friendly, the rooms were very CLEAN and most importantly, it was a safe well lit parking area. The cherry on top was the microwave and refrigerator in the room! We’ll done. Im coming back for sure. Thank you!
Stayed 1 night in May 2023
Response from Jay on 2023/6/16
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Alejandro

Stayed 1 night in May 2023
Response from Jay on 2023/6/16
Thanks for staying with us,we appreciate your feedback.

2/10 Terrible

Yashica

Stayed 2 nights in Apr 2023
Response from Jay on 2023/5/13
Thanks for staying with us ,we appreciate your feedback.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet environment
Stayed 1 night in Apr 2023
Response from Jay on 2023/5/13
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Adrian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jay on 2023/3/27
We apologize if some your inconvenience, thanks for your feedback.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bert good morning and night love tanks
Stayed 3 nights in Mar 2023
Response from Jay on 2023/3/9
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Jay on 2023/3/27
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Maricela

Disliked: Staff & service
This place was a regular for us, wasn’t the best but it was ok. The older man at front desk was nice. Now there’s a rude lady at front desk that has a hard time even letting go of a blanket for customers. Use the heater she says, Wow! Then I called front desk because we had neighbors fighting, slamming doors and she laughed. She tells me to go outside and see what room number it is. Even though she has my room number already. Some how in her imaginary world she thinks I’m going outside so they don’t see me trying to look at their room number all while they’re fighting and not get hurt in the process. Oh yes hello, I’m just here trying to look at your room number so I can report you guys fighting. Really lady?! It’s your hotel do your job!! Take a class on customer service please. Customer service just terrible, never again.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk lady is very rude. We had a very difficult time even trying to get a blanket, she insisted we use the heater. Then we had the neighbors fighting and slamming doors, called front desk and lady laughed. She insisted on me going outside to tell her the room number, really?! You knew mine why didn’t you just come up and hear it for yourself. Really I’m going outside so they know it’s me complaining, then get into conflict with them for you. It’s your hotel you’re the one responsible to fix all problems. I didn’t even hear them call the room or come up at all to tell them anything. So we decided to go out but when we returned it was the same thing! Neighbors fighting at 1am shouting and door slamming. We were regular customers but not any more. The other person at the front desk (an older man) was a lot nicer. Bad customer service now.
Stayed 1 night in Feb 2023
Response from Jay on 2023/2/24
We apologize for that.we appreciate your feedback.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jay on 2023/2/24
Thanks for staying with,we appreciate your feedback.

8/10 Good

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You got what you paid for.
The place was nice and sorrounded with small businesses. You get what you paid for because there's no cabinet to hang your clothes, no ironing board and the blanket was thin-not appropriate for cold weather. Wifi was too slow. The rest are all good.
Stayed 2 nights in Jan 2023
Response from Jay on 2023/2/24
Thanks for staying with us,we appreciate your feedback.

8/10 Good

Rosa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Jay on 2023/2/24
Thanks for staying with, we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jay on 2023/2/24
Thanks for staying with us,we appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jay on 2023/2/24
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

ERNEST, Florissant

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here last Xmas time as well. Great hotel! Very clean and quiet. Check in and Check out smooth and quick. Awesome price for Los Angeles. Burger King, Jack in the Box and McDonalds within 3 blocks. Nice view of the mountains. Already planned for next year.

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Jay on 2022/12/21
Thanks for staying with us, we appreciate your feedback.