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Reviews of Holiday Inn Longview - North, an IHG Hotel

3 out of 5
Holiday Inn Longview - North, an IHG Hotel
300 Tuttle Cir, Longview, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 287 out of 424 reviews" "
Rating 8 - Good. 93 out of 424 reviews" "
Rating 6 - Okay. 22 out of 424 reviews" "
Rating 4 - Poor. 11 out of 424 reviews" "
Rating 2 - Terrible. 11 out of 424 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Efren

Liked: Cleanliness, staff & service
Walls are thin… you can hear neighbor’s conversations and we were above event center and could hear crowd noise and Bingo game
Stayed 2 nights in May 2024
Response from Nikki GM on 2024/5/20
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodating staff and comfortable room
Stayed 1 night in May 2024
Response from Nikki GM on 2024/5/3
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Didi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
F friendly staff, and clean location.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/28
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Misty

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on 2024/4/28
Every effort was made to accommodate your requests for a specific Room Type, but we were unable to guarantee your request as your requested Room Type was unavailable during your stay. You purchased a Common Standard Room with the Request for a King Bed for a discount. You were assigned a standard Double Queen as you purchased a standard room. We also made Expedia aware of your language to our staff when we attempted to resolve your issue. In the future we encourage you to select the specific room type you prefer for a nominal fee.

10/10 Excellent

sahra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stays at this Holliday inn all the times. Rooms are clean and large and the staff is helpful and nice.
Stayed 1 night in Apr 2024
Response from Management on 2024/4/28
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

sahra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at other hotels in Longview while visiting friends and families, and I can say Holliday inn North is by far the best experience I’ve had. The rooms are clean and staff is nice and w
Stayed 1 night in Apr 2024
Response from Nikki GM on 2024/4/19
Your kind words about our hospitality team mean a lot to us. It is heartwarming to know that we were able to make your stay enjoyable and comfortable. Our staff works tirelessly to ensure that every guest feels welcome, so it’s great to see their efforts have paid off.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Apr 2024
Response from Nikki GM on 2024/4/15
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Margaret, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nikki GM on 2024/4/15
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Zachary

Stayed 1 night in Apr 2024
Response from Management on 2024/4/28
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Amanda

Traveled with family
Liked: Property conditions & facilities
Nice clean property
Stayed 1 night in Mar 2024
Response from Nikki GM on 2024/4/4
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Trina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Great service.
Stayed 1 night in Apr 2024
Response from Nikki GM on 2024/4/4
Your kind words about our hospitality team mean a lot to us. It is heartwarming to know that we were able to make your stay enjoyable and comfortable. Our staff works tirelessly to ensure that every guest feels welcome, so it’s great to see their efforts have paid off.

6/10 Okay

Kelsi

Stayed 1 night in Mar 2024
Response from Nikki GM on 2024/4/19
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service
Very comfortable beds!
Stayed 1 night in Mar 2024
Response from Management on 2024/3/24
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not tasty. The scrambled eggs taste like microwave cooked. Several things were not marked so you had to hunt to find anything. Thesausage was way over cooked and very dry. The bacon was overcooked. The fruit was excellent.
Stayed 1 night in Mar 2024
Response from Nikki GM on 2024/3/22
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

10/10 Excellent

LaShanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so amazed at how nice and clean it was. The staff was amazing. I'll definitely be going back to stay when I'm in the area. Very nice place to stay.
Stayed 4 nights in Mar 2024
Response from Nikki GM on 2024/3/19
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikki GM on 2024/3/19
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

6/10 Okay

Efren

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I was charged $10 for breakfast and they offered a free breakfast. If it wasn’t free then nobody asked for our tickets. Walls in rooms are paper thin. Could hear every sound our neighbors made - snoring, coughing, talking, alarm
Stayed 1 night in Mar 2024
Response from Management on 2024/3/18
As a full-service Holiday Inn we do not offer a free Breakfast. Your breakfast was purchased along with your rate. Typically these are collected as you mentioned when ordering from our Menu or collected in the Buffet area. We will investigate the issue with our Server not collecting your Breakfast Voucher during your visit to the Lambortini Bar & Grill. We apologize about the noise issue that you've reported & will investigate this room for any sound issues & speak to our techinition about any corrections that may occur due to you experience.Thanks for staying with as always & we hope that your next stay with us is much more pleasant.

10/10 Excellent

Luke

Stayed 1 night in Mar 2024
Response from Management on 2024/4/8
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Nikki GM on 2024/3/4
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

6/10 Okay

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Construction going on in the hotel and had to use the service elevator. It was a significant walk out of our way to get to our room. Also, the night before we left the hot water went out in our room. Made for extremely cold showers that night and in the morning. Staff was not interested in our issue.
Stayed 2 nights in Feb 2024
Response from Nikki GM on 2024/2/26
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

8/10 Good

Jessica

Stayed 1 night in Feb 2024
Response from Nikki GM on 2024/3/22
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Janie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent serice and nice and quiet
Stayed 1 night in Feb 2024
Response from Nikki GM on 2024/2/21
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nikki GM on 2024/2/21
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a high-priced luxury property, but it has a lot of bang for the buck. The staff was really good, and the one thing that really impressed me was the breakfast. Since the COVID craziness hit, a lot of hotels have cut corners on the breakfast, but this place had a really good one. Eggs, bacon, sausage, gravy, biscuits, and a lot of other choices. Really a worthwhile stay. The facility wasn't recently renovated, but was perfectly fine, and I was very pleased with my experience overall. I would stay there again for sure.
Stayed 1 night in Feb 2024
Response from Nikki GM on 2024/2/14
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Property is clean, comfortable, and convenient.
Stayed 5 nights in Jan 2024
Response from Nikki GM on 2024/2/14
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Nikki GM on 2024/1/25
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from Nikki GM on 2024/1/25
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Amazing Team
Stayed 1 night in Jan 2024
Response from Nikki GM on 2024/1/25
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and the guy was great! Definitely recommend this hotel!
Stayed 1 night in Jan 2024
Response from Nikki GM on 2024/1/25
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Check in was a breeze. Only complaint is no towel hangers in bathroom
Stayed 3 nights in Jan 2024
Response from Nikki GM on 2024/1/17
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nicely decorated, friendly staff. Only thing I didn't like is that there were no USB ports in the room, just normal plugs.
Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Stephen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such an awesome stay as always. Holiday inn has always been my favorite, since the 70’s. This particular is perfectly located. I love it.
Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Brian

Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/17
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

William

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very welcoming! The breakfast was good and the night time bar staff were very friendly. It is located walking distance to Papasitas Mexican restaurant which was nice as well. 10/10 and we will be staying here every time we come to Longview.
Stayed 2 nights in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

David

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/11
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

6/10 Okay

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our stay over all was somewhat poor
Stayed 1 night in Dec 2023
Response from Nikki GM on 2024/1/11
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

2/10 Terrible

jamie

Traveled with group, Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator not working, bad smell on the hallways
Stayed 2 nights in Nov 2023
Response from Management on 2023/11/19
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed!
I was working long days while le in town and really appreciated the comfort of the beds. I got a great night’s sleep.
Stayed 3 nights in Nov 2023
Response from Management on 2023/11/18
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

LaDetra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnathan was very helpful. He made the check-in process go smoothly.
Stayed 1 night in Nov 2023
Response from Management on 2023/11/18
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Nov 2023
Response from Nikki GM on 2023/11/15
Your kind words about our hospitality team mean a lot to us. It is heartwarming to know that we were able to make your stay enjoyable and comfortable. Our staff works tirelessly to ensure that every guest feels welcome, so it’s great to see their efforts have paid off.

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young man that checked me in was awesome!!! Such a nice fella. Thanks Johnathan
Stayed 1 night in Nov 2023
Response from Management on 2023/11/5
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 2023/11/5
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Marisol

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in the center of Longview. Mall was a street down and surrounded by convenient locations.
Stayed 1 night in Oct 2023
Response from Nikki GM on 2023/11/1
I am delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to share your experience with us. We truly appreciate it!

6/10 Okay

Phillip

Stayed 1 night in Oct 2023
Response from Management on 2023/11/5
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.

10/10 Excellent

Lansing

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was updated and was very clean. It had plenty of free parking.The breakfast was very good.
Stayed 2 nights in Oct 2023
Response from Management on 2023/10/12
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 2023/10/12
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 2023/10/4
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONGVIEW - NORTH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.am in order to provide a better experience in the future.