We turned up New Year’s Eve after travelling to London, and was refused entry as the room had apparently been smashed up! This is unacceptable and every time we try to get in contact with your team we just get stone walled, I’m going to take this to the newspapers if nothing is done about it truly.
Stevie
於 2024 年 12 月住了 1 晚
2/10 很糟糕
Nelio
家庭旅遊
2024 年 6 月 10 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fake advert, do not book!
We arrived bang on 5pm, I had messaged through the app to get instructions on check in, no reply. Their number is a Pakistani number, no luck with that either. We waited for 3 hours before hotels.com finally managed a hotel to relocate to. Do not book this, it is non existent and how hotels.com allow this to be advertised on their website is ridiculous.
Nelio
於 2024 年 6 月住了 4 晚
2/10 很糟糕
真實旅客
團體旅遊
2024 年 4 月 26 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Awful! Do not book!!!
Absolutely useless. Cancelled booking 10minutes before check in! They will not communicate regarding refunds.