The staff is absolutely excellent. There is no problem they did not solve with speed, humor, inventiveness, grace, and patience. They deserve all the stars. The rooms are kind of amusing, in that all the material parts of the experience are very upscale but not necessarily useful. Beautiful arty lamps that only rise to a dim light, placed in the wrong places, no overhead lights, no plugs for the dryer in the bathroom, etc. Everything is done for art rather than for practical usability. Trying to find a place where you can see to read or pluck your eyebrows is a challenge none of us won. But it was lovely, the staff was brilliant, and we had a good time (including making fun of our lack of light).
Since it was the most expensive room we had ever rented in our lives, we decided that the "other half" must live in dim but beauteous light, that ornaments rather than elucidates.