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Very helpful and polite staff. Beautiful location and facilities.
John
Stayed 4 nights in Apr 2024
10/10 Excellent
Debora
Traveled with family
2024/4/24
Amazing property. Especially with our first time visiting London this was the perfect place to stay. Facilities and rooms are unbeatable and I love how there’s bars and restaurants within the hotel for the days where you’re feeling a little jet-lagged. Staff is superb and always willing to help.
Only snag was that I made sure to include breakfast for 3 people in our stay as we didn’t want to deal with the hassle of going out for breakfast every morning, but they somehow did not see that I paid for it. Had to go down and show proof that I paid for this, as I’d have no reason to lie about that… but once resolved staff was very apologetic and even left chocolates in the room.
Overall, one of my favorite 5-star hotels I’ve stayed in and feels very modern and renovated. Would stay here again!
Dear Steve, Thank you for your rating and for noting our wonderful team of staff who were delighted with your feedback. We hope to have the opportunity to welcome you back to stay with us again very soon. Kind regards, Guillaume MarlyManaging Director
Dear Shusak,Thank you for taking the time to rate us and leave us some lovely comments regarding your favourite parts of your stay at Hotel Cafe Royal. We love our central location and find it ideal for taking advantage of all that Mayfair and Soho have to offer.We hope to welcome you back to stay with us very soon. Kind regards, Guillaume MarlyManaging Director
It is a definitely one of top hotel you can put that in your mind. Staffs are super friendly. I will highly recommend this hotel to all my friends and family.
yu
Stayed 7 nights in Mar 2024
Response from Managing Director, Hotel Cafe Royal on 2024/4/4
Dear Yu, What a wonderful review! Thank you for choosing Hotel Cafe Royal, and for your strong recommendation and we look forward to welcoming you and your friends to stay with us soon. Kind regards, Guillaume MarlyManaging Director
The concierge Jean was extremely helpful, knowledgeable and very kind. He was wonderful!!
Barbara
Stayed 5 nights in Mar 2024
Response from Managing Director, Hotel Cafe Royal on 2024/4/4
Dear Barbara, Thank you for your high rating and wonderful comments regarding Jean, he was delighted with your feedback and we very much look forward to welcoming you back to stay with us again soon.Kind regards, Guillaume MarlyManaging Director
simply amazing. very good experience. of course i will return
yeni
Stayed 4 nights in Mar 2024
Response from Managing Director, Hotel Cafe Royal on 2024/4/4
Dear Yeni, My sincere thanks for your review, we are all truly grateful for your feedback and comments about your experience. We will certainly look forward to welcoming you back to stay with us on your return trip.Kind regards, Guillaume MarlyManaging Director
Dear Hector, Thank you for your rating and review of Hotel Cafe Royal, it is truly heart-warming to know that you enjoyed your visit and we hope to welcome you back to stay with us again soon.Kind regards, Guillaume MarlyManaging Director
The hotel was beautiful, the location was excellent. Our room was very lovely. The only negative was the pillows were very flat and the safe was really small.
Fantastic service! Room was beautiful. Hotel is wonderful.
Preston
Stayed 1 night in Oct 2023
Response from Marie-Charlotte Gauter on 2023/11/30
Dear Preston, Thank you for sharing your feedback regarding your stay at Hotel Cafe Royal. We look forward to welcoming you.Kind regards, Marie-Charlotte GauterDirector of Rooms
Amazing hotel. Beautiful and of the highest quality. Service was stellar. Wish they gave toothbrush and shaving kit. One of the best hotels I’ve stayed in.
Phoi-Thi
Stayed 6 nights in Oct 2023
Response from Marie-Charlotte Gauter on 2023/11/30
Dear Phoi-Thi, Thank you for your fabulous words regarding our hotel and the service provided. We have noted your preference for the toothbrush and shaving kit that you'd like. We look forward to welcoming you in the near future. Kind regards, Marie
Response from Marie-Charlotte Gauter on 2023/10/15
Dear Linda, Thank you very much for taking the time to share your experience at Hotel Cafe Royal. I am delighted to see you enjoyed your stay. Kind regards, Marie-Charlotte GauterDirector of Rooms
10/10 Excellent
George
2023/10/7
George
Stayed 4 nights in Sep 2023
Response from Marie-Charlotte Gauter on 2023/11/30
Dear George, Thank you for rating your experience during your stay at Hotel Cafe Royal. We look forward to welcoming you. Kind regards, Marie-Charlotte GauterDirector of Rooms
8/10 Good
Stephen, Ajax
2023/9/23
Stephen
Stayed 2 nights in Aug 2023
Response from Marie-Charlotte Gauter on 2023/10/15
Dear Stephen, Thank you for taking the time to share your experience. We do hope to welcome you again in the near future!Kind regards, Marie-Charlotte GauterDirector of Rooms
One of the best hotels I have stayed in London. The only glitch was that when checking in the desk failed to mention that I had received an upgraded room and when Hotels.com asked me I said no which resulted in a call from the manager who also sent me a bottle of Champagne. I loved the comfort and service of this hotel and will return.
Robert
Stayed 3 nights in May 2023
Response from Marie-Charlotte Gauter on 2023/5/25
Dear Robert, Thank you for taking the time to share about your experience at Hotel Cafe Royal. I am glad to see that you have enjoyed your time with us. I look forward to welcoming you again soon. Kind regards, Marie-Charlotte GauterDirector of Rooms
Dear Ben, Thank you for taking the time to rate your stay at Hotel Cafe Royal. I am glad to see that you have enjoyed your time with us. I look forward to welcoming you again soon. Kind regards, Marie-Charlotte GauterDirector of Rooms
Amazon staffs and hotel facilities. We were so impressed with all staffs we encountered from check-in, door man, room service, breakfast waitresses. Everyone is so kind, polite, Ryan’s helpful. It was a true 5 star experience. Thank you so much!
Ekarat
Stayed 3 nights in Mar 2023
Response from Marie-Charlotte Gauter on 2023/4/20
Dear Ekarat, Thank you for taking the time to write about your recent stay at Hotel Cafe Royal. I am delighted to read that the teams made your stay memorable. I look forward to welcoming you again soon.Kind regards, Marie-Charlotte Gauter Director of Rooms
Dear Josef, Thank you for taking the time to rate your recent stay at Hotel Cafe Royal. I am delighted that you enjoyed your time with us. I look forward to welcoming you again soon.Kind regards, Marie-Charlotte Gauter Director of Rooms
10/10 Excellent
Louise, Ballyclare
2023/3/5
Louise
Stayed 1 night in Feb 2023
Response from Marie-Charlotte Gauter on 2023/4/20
Dear Louise, Thank you for taking the time to rate your recent stay at Hotel Cafe Royal. I am delighted that you enjoyed your time with us. I look forward to welcoming you again soon.Kind regards, Marie-Charlotte Gauter Director of Rooms
10/10 Excellent
Kelly, Rye Brook
2023/1/17
Kelly
Stayed 3 nights in Jan 2023
Response from Marie-Charlotte Gauter on 2023/11/30
Dear Kelly, Thank you for rating your recent stay at Hotel Cafe Royal. We look forward to seeing you again. Kind regards, Marie-Charlotte GauterDirector of Rooms
A lovely relaxing weekend. We were made to feel very welcome by the wonderful staff who couldn't do enough for us. The location was central and we will certainly stay here again in the future.
Dear Tal,
Thank you very much for taking the time to rate your experience at Hotel Cafe Royal.
We look forward to welcoming you again.
Kind regards,
Marie-Charlotte Gauter
Front of House Manager
10/10 Excellent
Dotan
2022/3/15
Dotan
Stayed 4 nights in Mar 2022
Response from Marie-Charlotte Gauter on 2022/4/30
Dear Dotan,
Thank you very much for taking the time to rate your experience at Hotel Cafe Royal.
We look forward to welcoming you again.
Kind regards,
Marie-Charlotte Gauter
Front of House Manager
Dear Mark,
Thank you very much for taking the time to rate your experience at Hotel Cafe Royal.
We look forward to welcoming you again.
Kind regards,
Marie-Charlotte Gauter
Front of House Manager
Fatma at the front desk and the entire concierge staff were amazing!!! They really made my stay incredibly and personal
Yasmine
Stayed 1 night in Mar 2022
Response from Marie on 2022/3/13
Dear Yasmine,
Thank you for taking the time to share your feedback and for highlighting Fatma and Concierge. I will share with them.
We look forward to welcoming you again soon.
Marie
Front of House Manager
10/10 Excellent
Sammy
2022/2/21
Sammy
Stayed 5 nights in Feb 2022
Response from Marie on 2022/3/13
Dear Sammy,
Thank you for sharing your feedback.
I am glad to see you enjoyed your experience.
Kind regards,
Marie
Front of House Manager
10/10 Excellent
Joseph
2022/2/14
Joseph
Stayed 2 nights in Feb 2022
Response from Marie on 2022/3/13
Dear Joseph,
Thank you for sharing your feedback.
I am glad to see you enjoyed your experience.
Kind regards,
Marie
Front of House Manager
10/10 Excellent
Frank
2021/12/25
Liked: Staff & service
Frank
Stayed 3 nights in Dec 2021
Response from Fatima on 2021/12/26
Dear Frank,
Thank you for feedback.
We are glad to see you had a wonderful stay with us.
We hope to see you soon!
Best wishes,
10/10 Excellent
Joe
2021/12/19
Joe
Stayed 1 night in Dec 2021
Response from Erika Natalini Assistant Front Office Manager on 2021/12/23
Dear Joe,
Thank you for sharing your feedback! We are happy you enjoyed your stay here at Hotel Café Royal and we look forward to welcoming you soon again!
Response from Erika Natalini Assistant Front Office Manager on 2021/12/17
Dear David,
Thank you for taking the time to tell us about your stay at Hotel Cafe Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would really appreciate if could contact us at dutymanager@hotelcaferoyal so that I can personally discuss in more details your experience.
We appreciate the time you took to share your feedback and I look forward to speaking with you.
Kind regards,
8/10 Good
Verified traveler
Traveled with family
2021/12/6
Liked: Cleanliness, room comfort
Weekend stay
Overall pleasant stay however we had several issues through our stay which makes us wonder if we will visit again. We stayed in hotel second time, the first stay was perfect hence we booked it again. This time the check in took a bit long on arrival, we didn’t had the complementary wine in room which we needed to chase up. The Bluetooth system to connect your phone was a bit clumsy and was disconnecting while playing music, electric blinds time to time didn’t work as well as table lamp we coudnt switch
Verified traveler
Stayed 2 nights in Dec 2021
Response from Erika Natalini Assistant Front Office on 2021/12/17
Dear Anonymous,
Thank you for taking the time to tell us about your stay at Hotel Cafe Royal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would really appreciate if you could contact us at dutymanager@hotelcaferoyal.com so that I can personally discuss in more details your experience.
We appreciate the time you took to share your feedback and I look forward to speaking with you.
Kind regards,
We really enjoyed our stay..
We will definitely stay again..
The staff were so helpful and friendly..
Perfect hotel for the perfect London stay..
Leah
Stayed 1 night in Dec 2021
Response from Alexis Petratos on 2021/12/9
Dear Ms. Leah,
Thank you for the wonderful review. We are looking forward to welcoming you back to Hotel Cafe Royal soon.
Warm regards,
Alexis Petratos
Fabulous hotel in a prime location. All staff were polite, helpful and friendly but unobtrusive. The room was elegant and exceptionally well appointed. We had a great view of Regent Street St James but due to the very good triple glazing we could pick and choose whether we experienced the sounds associated with such a position. The spa is a must as is breakfast! We were wowed by the staircases and lifts too! Thank you to everyone at Cafe Royal for the lovely little touches that made our 10th Anniversary a real treat.
Verified traveler
Stayed 2 nights in Nov 2021
Response from Marie on 2021/11/16
Dear Anonymous,
Thank you for your feedback. We are glad to see you had a wonderful stay with us and that the team looked after you.
We hope to see you soon!
Marie
Front Office Manager
Great experience. They went out of their way to make us feel special.
Verified traveler
Stayed 2 nights in Oct 2021
Response from Marie on 2021/11/16
Dear Anonymous,
Thank you for feedback. We are glad to see you had a wonderful stay with us and that the team looked after you.
We hope to see you soon!
Marie
Front Office Manager
Very friendly and welcoming staff in all areas , Reception, Bar , Restaurant and Lounge as well as concierge.
The rooms were immaculate, very comfortable and full of electronic wizardry.
Definitely worthy it’s 5 star status.
Verified traveler
Stayed 1 night in Oct 2021
Response from Marie on 2021/11/16
Dear John G.
Thank you for feedback. We are glad to see you had a wonderful stay with us and that the team looked after you.
We hope to see you soon!
Marie
Front Office Manager
8/10 Good
John G
2021/10/10
John G
Stayed 4 nights in Oct 2021
Response from Marie on 2021/11/16
Dear John G.
Thank you for feedback.
We hope to see you soon.
Marie
Front Office Manager
Positive: Phenomenal location ; Excellent spa and pool facilities with great staff there..
Negative: small bar with slow and unhappy service - felt like we were doing them the favour being there. Have a look at the Ned if you want more onsite entertainment.
Charles
Stayed 3 nights in Sep 2021
Response from Marie on 2021/11/16
Dear Charles,
Thank you for your feedback. We are glad to see you have enjoyed your stay with us and in particular the spa. Thank you for sharing your feedback in regards to the Bar. I have informed the relevant management team.
We hope to see you soon.
Marie
Front Office Manager