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Reviews of Hilton Garden Inn London Heathrow Terminal 2 and 3

3.5 out of 5
Hilton Garden Inn London Heathrow Terminal 2 and 3
Heathrow T2, Hounslow, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 2090 out of 3489 reviews" "
Rating 8 - Good. 905 out of 3489 reviews" "
Rating 6 - Okay. 282 out of 3489 reviews" "
Rating 4 - Poor. 111 out of 3489 reviews" "
Rating 2 - Terrible. 101 out of 3489 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean, will definitely stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

8/10 Good

Luisa Chun Yen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is convenient. It has a nice view of the run way. Staff CLOFA is very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Youren

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great and very convenient. The room is very quiet although it is located in a terminal of the airport.
Stayed 1 night in May 2024

6/10 Okay

Kalyanbhai

Traveled with partner
Liked: Property conditions & facilities
The property location close to the airport
Stayed 1 night in May 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and ideal for an early flight. The entrance was not so easy to navigate when coming out of terminal 3 exit - led down some sort of service road thanks to google maps - but apart from that - very good.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/4
Dear Neil Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at Hilton Garden Inn is committed to providing high-quality customer service to all our guests. We hope to see you again soon.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for catching a flight! Excellent service The roof top bar and restaurant give excellent views of the airport
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/4
Dear Gary Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, amenities
Great place to stay during long lay overs.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Ruben Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room and the bar on the 14th floor give great views of arriving and departing aircraft.
Stayed 1 night in May 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Paul Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel and rooms are nice. Really liked the rooftop bar and the food was great.
Stayed 1 night in May 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Jane Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

6/10 Okay

Gillian

Liked: Cleanliness
Loved that it was in the terminal. Did not like the fact that I paid a lot of money for a room where the tv did not work and the fridge/cooler was also not working
Stayed 1 night in May 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Gillian Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay while traveling through Heathrow.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Robert Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay will stay again if will fly from Heathrow again
Stayed 1 night in May 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Russell Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

RUSSELL, Medford

Traveled with family
Liked: Property conditions & facilities
We booked our last night at the Hilton since it is a nice hotel and we had an early flight. It is a quick ramp down to the terminal and excellent time saver. Staff were all friendly and helpful with nice room
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/3
Dear Russell Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very convenient hotel when doing an overnight layover at Heathrow. An expensive option but one has to decide if the convenience is worth it. Two minutes from baggage pickup and likewise when checking in for your next flight. With a decent restaurant.
Stayed 1 night in Apr 2024
Response from Damian on 2024/5/2
Dear John,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Grant, Brighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was excellent. Modern, clean, good toiletries, great bed. Blackout and soundproofing were both excellent. It could have used a coffee maker rather than just a kettle but that was fine. WiFi average but worked. Food and drink is overpriced for what you are getting - £18 for a cocktail, £25 for a burger, £11/£12 for a wine etc. Staff were nice
Stayed 1 night in May 2024
Response from Damian on 2024/5/2
Dear Grant,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Helen

Convenient
Stayed 1 night in May 2024
Response from Damian on 2024/5/2
Dear Helen,Thank you for taking the time to give us a review. WWe look forward to welcoming you back during your future visits to the UK.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to airport. Comfortable room.
Stayed 1 night in May 2024
Response from Damian on 2024/5/2
Dear Michael,Thank you for taking the time to give us a review. We look forward to welcoming you back during your future visits to the UK.

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and helpful. Very convenient for a short layover. Breakfast was average, can’t complain.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/1
Dear Nadia Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Good

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel only exists as a place to stay for an early flight out of Heathrow or a stay between flights. Rooms are clean and comfortable, but you’re sort of trapped in the hotel. My wife and I had dinner in the restaurant- both the service and food were very good - the food prices were very high for the options available- but you know that going in. Best part - for terminals 2 and 3 - it’s a short easy walk with luggage to both terminals- and that’s the reason you stay at this hotel.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/5/1
Dear Karl Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

4/10 Poor

Simon

Traveled with family
Disliked: Amenities, property conditions & facilities
Food at restaurant was terrible and overpriced. Convenient location at Heathrow, but very noisy mechanical sounds (pipes banging)? Industrial laundry machine nearby maybe( kept us from sleeping for the few hours we had to sleep before our flight)
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/30
Dear Simon Thank you for taking the time to share your feedback. We ‘re deeply disappointed to hear about the challenges you experienced during your time with us. We will definitely take your feedback and put forth to higher management so we can serve you better in future.We look forward to welcoming you back during your future visits to the UK.Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/30
Dear Amanda Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Georgiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Georgly Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/30
Dear Elizabeth Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

M A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/30
Dear Senders Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Good

Isik

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/30
Dear Isik Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

LORI

Liked: Amenities
Front desk was amazing. Young man was pleasant and informative and respectful of our time crunch. Quite room and well suited.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Lori Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to Terminal 2 Heathrow.... not much else around...
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear William Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Melvin

Business traveler
Liked: Cleanliness, property conditions & facilities
Not
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Melvin Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Jenny Thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room and view!
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

10/10 Excellent

Lyndsay

Traveled with group
Liked: Amenities
Ok
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Lyndsay , Thank you for your review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I do apologise those other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon.Yours sincerely,Bharat B. MadanGeneral ManagerHilton Garden Inn London Heathrow Terminals 2 &3

8/10 Good

Jana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn London Heathrow Terminals 2 &3 on 2024/4/29
Dear Jana Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!Yours sincerely,Bharat B. MadanGeneral Manager

8/10 Good

Roisin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dry convenient however the air conditioning was weak and we were uncomfortably hot all night.
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Roisin,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the airport
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Christopher,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Reece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I Loved The Hotel In General & Going up to the Runway Bar & Having a Drinks & Enjoying the Views From the Planes Landing & The Views From the Distance of London The Prices a Little Expensive But Apart From that It Was a Good Break Away
Stayed 2 nights in Apr 2024
Response from Damian on 2024/4/27
Dear Reece,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

maureen

Traveled with partner
Liked: Amenities
Nice staff
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Maureen,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

tewfik, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Damian on 2024/4/27
Dear Tewfik,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Aldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for connections through Terminal 2. Literally a two minute walk from the terminal entrance.
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Aldo,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient for our flight next day from Terminal 2. We enjoyed the Runway Bar but were most impressed by the service in the restaurant. It was excellent!
Stayed 1 night in Apr 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical airport hotel . Very convenient if your flight arrives late or you depart early as terminal is five minutes walk. Restaurant is good for location but overpriced. Rooms can accommodate airport trolleys which is very useful.
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear John,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Sylvia

Liked: Property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

8/10 Good

helena

Liked: Cleanliness, property conditions & facilities
Convenient so not cheap, but decent standard
Stayed 1 night in Apr 2024
Response from Damian on 2024/4/27
Dear Helena,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

R David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/25
Dear David,Thank you so much for your exceptional feedback. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

4/10 Poor

XIAOLI

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very convenient located. Room is clean and Quite. Attitude of Reception staff for checking in was poor.
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/24
Dear Xiaoli,We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a member of our staff. We hold ourselves to the highest standards and we will have this issue addressed with concerned department. We look forward to welcoming you back during your future visits to the UK.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service excellent. Very conveniently situated
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/24
Dear John, Thank you for your review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I do apologise those other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon.

6/10 Okay

LORENZO KOJO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is 3 minutes walk to terminal 3 was very convenient for my short stay.
Stayed 1 night in Dec 2023
Response from Bharat on 2024/4/22
Dear Lorenzo, Thank you for your review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I do apologise those other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to subway and terminals
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/24
Dear Suzanne,Thank you for your review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I do apologise those other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon.

2/10 Terrible

Zsuzsanna

Disliked: Cleanliness, property conditions & facilities
Unsafe, dangerous hotel! The guest staying in the room next to me tried to break into my room, the person was never contacted by the hotel about this or questioned, horrible experience. The first worker I approached when I ran away from the room for help dismissed me while I was crying and begging for help. They promised to talk to the intruder but they never did. Don’t stay here!
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/22
Dear Zsuzsanna,Thanks for your review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bharat on 2024/4/22
Dear John, Thanks for your review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed your recent stay and look forward to welcoming you back soon. Kind regards. Yours sincerely,