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Reviews of Garden View Hotel

3 out of 5
Garden View Hotel
29-31 Nevern Square, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 242 out of 1000 reviews" "
Rating 4 - Poor. 105 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lily

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
This hotel was affordable for a couple of nights in London, close to a tube station, handy shops and some nice places to eat. Our room was a little outdated, but tidy and a decent size BUT there were a few hairs on the bedding and a strange smell in the room which meant we kept needing to open the window to air it out which made us cold. The staff were friendly and we stored luggage after check out. Overall it was a nice stay and a good price, but could improve on cleanliness.
Stayed 2 nights in Apr 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

DOAA

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not too bad!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Apr 2024

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was very shoddy, Sink was extremely small, hard to wash face and teeth.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abhijith Chandran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Barbara

Liked: Staff & service
My tv never worked. The shower was a minimal amount of water coming out. The bed was comfortable. The staff were very kind and helpful. The towels were very well used. One towel isn’t enough and I never received a washcloth. Thankfully I brought my own. I’m not sure whether the price was ok, I think I would stay here again but get my concerns dealt with before booking.
Stayed 6 nights in Apr 2024

8/10 Good

Rimsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints on the room, staff but the internet really is the worst I have ever seen. I had to use mobile data the whole stay.
Stayed 2 nights in Apr 2024

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 1 night in Apr 2024

6/10 Okay

Fjch

Liked: Cleanliness, staff & service
It was clean and price reasonable. However, if you need to use the internet, there is something in there, tgat blocks your mobile date and you are forced to use their wifi, which was extremely terrible. And you have to give permission to gather some of your data. Although I gave that permission connection was extremely law and I couldn't complete my work.
Stayed 1 night in Apr 2024

10/10 Excellent

Shahriar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Low prices
Stayed 5 nights in Apr 2024

10/10 Excellent

Adriana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cute hotel! Everything in walkable distance! Staff was amazing! I loved staying here! And I’m gonna miss it sooo much!
Stayed 2 nights in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside a reception that badly mishandled my reservation, I was shocked to find myself with bad bedbug bites a few days after leaving the hotel. I am being VERY careful to make this statement, but I arrived to and from the hotel from my home and so there is no other possible source. UPDATE: In my separate review the hotel questions why I did not comment about the bedbugs during my stay. Obviously the hotel has not taken the time to inform themselves that typically the bites do not manifest for days. Perhaps if they took the issue more seriously they would not have to dissemble legitimate reviews.
Stayed 1 night in Nov 2023

8/10 Good

Robert, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Kirsty

Traveled with partner
Average place to stay, however very convenient- close to east links on tube lines. Room was very basic, matress on the bed was in serious need of updating (springy and uncomfortable). The lower floor rooms do not have a view (unless you count an outdoor staff corridor a view).

4/10 Poor

GUILHERME

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Good hotel for a short stay, I’ve been there for 15 days, mattress is way too soft, the bathroom is really small, I barely fit the shower and I’m not a tall person, TV worked partially, just one outlet, staff was polite. Short stay only.
Stayed 15 nights in Mar 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, excellent quality/price
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable , Quiet, clean, walkable to dining and metro. Staff were very nice… Thanks
Stayed 3 nights in Mar 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Small basic rooms in an older building but nice place to stay for the price. Clean and easy to get too and from hotel using the underground with about 5 min walk. Essentially everywhere in central London is within about 30-40 minute ride.
Stayed 3 nights in Feb 2024

10/10 Excellent

Malang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan, Airdrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price paid
Stayed 2 nights in Mar 2024

10/10 Excellent

sabine

Stayed 2 nights in Feb 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ideal for what I needed - lovely clean and very friendly staff - I would stay again
Stayed 2 nights in Feb 2024

8/10 Good

Debnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay. Close by to the areas I needed to be.
Stayed 7 nights in Feb 2024

10/10 Excellent

John

I just needed a cheapish room for the night and this was just perfect for that. Check in was good and helpful, room was big and clean and tidy. Shower rail could do with a bit of tlc but otherwise all good.
Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Garden View Hotel and it's staff,a truly amazing place to stay. The staff are so friendly and professional. The hotel is clean,warm.the surrounding area is so peaceful and beautiful especially when watching the surrounding Wildlife wander. A First class hotel and no complaints jx
Stayed 4 nights in Jan 2024
Response from Jenny -CS on 2024/2/19
Dear GuestThank you for taking the time to leave a review and we are delighted to read you enjoyed your stay with uskind regards

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very conveniently located. It was close to the tube station, and many great restaurants. Room was kept clean daily so very nice to come back to a clean room. Friendly staff. View from our room was not good but we didn't stay in the room longer than necessary so not an issue. We were able to leave our luggages until we had to go to the airport without any issues.
Stayed 6 nights in Jan 2024
Response from Lucy on 2024/2/5
Dear guest, Thank you for taking the time to leave a review and we are delighted to hear you enjoyed your stay with us

6/10 Okay

Davinia

Traveled with family
Liked: Staff & service
Pretty sub par
The hotel was ok the reception chap when we arrived was lovely however the room was sub par. The beds were uncomfortable the bathroom was dirty and things were not attached to the wall properly. The shower had no pressure and kept going scalding hot. There was a pile of mattresses and the bin area as our view out the window. The heating would not turn off so it was boiling and the milk went off. Oh and it stank of weed.
Stayed 1 night in Jan 2024

6/10 Okay

Alex

Liked: Staff & service
Disliked: Property conditions & facilities
Shower drain didn't work properly. Black mould on the ceiling. The towel hanger and toilet paper hanger were badly secured and falling off the walls.
Stayed 9 nights in Jan 2024

6/10 Okay

Matt

Stayed 1 night in Jan 2024

4/10 Poor

Lailani

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Lailani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

6/10 Okay

Lailani

Stayed 3 nights in Jan 2024

2/10 Terrible

Jamie Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jenny -CS on 2024/1/17
Dear GuestYou did not leave any details why you scored us low. After checking your booking details you complained about the small size of the room, which is standard size for London. Our reception staff tried to help and offered you another room, but you didn't even want to see alternative rooms and decided to leave the hotel.

8/10 Good

Frederick, Westbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from lucy on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

8/10 Good

Rufus

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Lucy on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

10/10 Excellent

Alwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Had two nights stay here for a some time visiting London, enjoyed the hotel, fair priced, secure and quiet, would certainly stay again.
Stayed 2 nights in Jan 2024
Response from Lucy on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Jenny -CS on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

8/10 Good

Julia

Stayed 4 nights in Jan 2024
Response from Jenny -CS on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

8/10 Good

Diana

Business traveler
Liked: Staff & service
Good value for money. Very pleasant helpful and discreet staff. Main issues are in the bathroom: Push style toilet flusher requires super thumb effort to flush. Lever style would be much easier to use. Sink plug hole needs covering. Not nice looking down a big hole while brushing teeth. Either a hanging rail or more towel hooks needed especially in twin bed rooms. One hook in the bathroom isn’t enough for two people. Also, more outlets in room for charging laptops.
Stayed 7 nights in Jan 2024

8/10 Good

sebastian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Give it a go
On approaching the hotel you can only admire the hotel facade and the general square that it sits within. We were in the area for a football match and it was an easy 20 minutes walk to Chelsea Fc and i believe is close to QPR. The receptionist on our arrival (Sat 6th 15 00pm) was friendly and was able to get us on our way up to our room within minutes. The hotel is a three star hotel situated in an old London building therefore i have taken into account this with my review. The room we had was clean as was the hotel in general it was quiet on our arrival thru the night and in the morning although the hotel was i believe at near capacity. The rooms are a little quirky but comfy and warm. The hotel is of good value and i would stay here again in the future as it is close to the tube and close to a number of dent and reasonably priced eateries on Earls Court Road.
Stayed 1 night in Jan 2024

8/10 Good

Nadejda, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda on 2024/1/17
Dear guestThank you for taking the time to review your stay and we are delighted to read you enjoyed your stayLooking forward in welcoming you again

10/10 Excellent

Ruoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay
The check-in/check-out processes were smooth and the two nights that I stayed here have been pretty great. The price is super affordable especially when you consider its convenient location (the nearest tube station is just minutes walk away).
Stayed 2 nights in Jan 2024

8/10 Good

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to shops and transport. Comfortable room well priced
Stayed 3 nights in Dec 2023

2/10 Terrible

Ananth

Disliked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Jenny -CS on 2023/12/29
dear guest, thank you for taking the time to review us and we are delighted that you enjoyed your stay. Looking forward to see you again

8/10 Good

Hoodie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place overall for the price. The area is amazing and the hotel does the job. Recommend
Stayed 3 nights in Dec 2023
Response from Lucy on 2023/12/21
Dear GuestThank you for your kind review and we are delighted to hear you enjoyed your stay with us. we look forward welcoming you again in the near future

8/10 Good

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is low cost in an expensive area. Thus it is conveniently located, but the rooms are petite and perhaps in need of a little refresh. However, all the facilities are spotlessly clean and everything was functional. I would happily stay again if I were in this part of London with the same budget.
Stayed 1 night in Dec 2023
Response from Jenny -CS on 2023/12/21
Dear GuestThank you for your kind review and we are delighted to hear you enjoyed your stay with us. We look forward welcoming you again in the near future

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Comfortable and spacious accommodation and good value for London.
Stayed 3 nights in Dec 2023
Response from lucy on 2023/12/29
Dear guestWe are delighted to hear you enjoyed your stay with us and looking forward in welcoming you again