The good bits: the venue was very close to South Kensington train station and the Natural History Museum. Also very close to shops and restaurants. Staff were very friendly and were helpful when asked. Room was clean and had complimentary water, tea/coffee, and biscuits. Lovely shampoo and body wash too. Air con was a godsend in this hot weather.
The not so great bits: room was in between floors, with three steep steps from the bathroom up to the sleeping area. There were burn marks on the carpet and the room did not look like any of the images online. There was no phone or fridge. My daughter and l stayed for three nights, after the second night we left the sign on the door to clean the room got back around 22.30 and room not done. No phone so googled number but got no response. Emailed the reception address in card but kept bouncing, had to go back to reception to ask for water, tea, and for bin to be emptied.
Overall it was a good stay, but we were only in the hotel to sleep we'd go back because of the location and the staff, particularly the young man on the reception desk on Sunday, but would not take the same room. Please put some extra clothes hooks in the bathrooms there was nowhere to put clothes.