Exterior

Reviews of DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 399 out of 1003 reviews" "
Rating 8 - Good. 357 out of 1003 reviews" "
Rating 6 - Okay. 135 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 50 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful especially Sahana and Iqbal.
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/5/2
Dear Magaly, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Sanjivani

Liked: Staff & service
friendly staff.
Stayed 1 night in Apr 2024
Response from Basit on 2024/5/1
Thank you for your feedback! We're delighted to hear that our staff's friendliness made a positive impression on your stay. Providing excellent service with a smile is always our goal, and we're glad we could make your experience enjoyable. We look forward to welcoming you back in the future!

8/10 Good

Pankaj

Business traveler, Traveled with family
Liked: Property conditions & facilities
Property is dirty from the outside with no curb appeal. Breakfast is excellent and made to order omelette were great
Stayed 3 nights in Apr 2024
Response from Basit on 2024/5/1
Thank you for your feedback! We're sorry to hear that the exterior cleanliness didn't meet your expectations, but we're thrilled that you enjoyed our excellent made-to-order omelettes during breakfast. We'll take your comments on board to improve our curb appeal. We hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 Excellent

Oyin

Liked: Cleanliness, staff & service, property conditions & facilities
Quick & warm service at the welcome desk. Nice clean room and environment
Stayed 1 night in Apr 2024
Response from Basit on 2024/5/1
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our quick and warm service at the welcome desk, as well as the cleanliness of your room and the overall environment. We aim to provide a comfortable and welcoming experience for all our guests, and we're delighted that we succeeded during your stay. We hope to welcome you back again soon!

8/10 Good

Karina

Traveled with partner
Liked: Cleanliness, staff & service
Solid location- easy to access by bus and many other forms of transit. Clean but the rooms were a little dated. Still comfortable and would recommend.
Stayed 1 night in Apr 2024
Response from Basit on 2024/4/29
Dear Karina,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and easily accessible via various modes of transportation.We appreciate your comments regarding the cleanliness of our accommodations, although we apologize if you found the rooms to be a bit dated. Rest assured, we continuously strive to enhance our facilities to ensure a comfortable and enjoyable stay for all our guests.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit.Warm regards,

6/10 Okay

hasina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Flash doesnt work properly.. there is no microwave or mini fridge and bed makes noises i killed two flies in the room.
Stayed 5 nights in Apr 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/4/27
Der Hasina, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to hear that the flush in your room didn't work. I would always encourage you to report this or any other issue you might have during your stay with us to the CareLine or Reception, and we will always do our best to resolve the issue as quickly and efficiently as possible. Sadly none of our rooms have microwave or mini fridge. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Rafiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love how the staff welcomes guests with freshly baked cookies. “Two thumbs up”.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/4/22
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members and Signature chocolate chip cookies. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from Housekeeping to the concierge we professional and welcoming! Very quite, safe, clean and all of the above !! We will stay there again on our next visit !!!
Stayed 1 night in Mar 2024

6/10 Okay

Amelia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/4/15
Dear Amelia, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a long layover and wanted a place to stay for the day. The hotel allowed us to check in early at 9:30am to accommodate us. We even took advantage of the continental breakfast. The staff was wonderful.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Heathrow Team on 2024/4/11
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Convenient. Good breakfast options. Well soundproofed for planes. Shuttle bus to terminal. Easy for a layover.
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Heathrow Team on 2024/4/11
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Shelmith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 4 nights in Apr 2024
Response from Doubletree by Hilton Heathrow Team on 2024/4/10
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

4/10 Poor

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not whAt i expected from a double tree or how hilton rewards menbers get treated. I was placed in a handicap room which was ok but im 6 foot 8 so it was not ideal given proximity of items. The staff were not very friendly Bar and restaurants being open was plus and proxmity was good. Will never stay there again
Stayed 1 night in Apr 2024
Response from Rukhsana on 2024/4/8
Dear IsaacI'm sorry to hear about your experience. Your comfort and satisfaction are important to us, and it's disappointing to learn that we fell short of your expectations. I'll make sure to pass along your feedback to our team so we can address the issues you encountered and work towards improvements. We appreciate your loyalty as a Hilton Honors member, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything else you'd like to share, please feel free to reach out.Kind regardsRukhsana Hassam

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doubletree by Hilton Heathrow Team on 2024/4/8
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff very helpful, especially Imran
Stayed 2 nights in Mar 2024
Response from Doubletree by Hilton Heathrow Team on 2024/4/1
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/25
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Terrible

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/18
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/18
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Poor

Vasken

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/21
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/2/7
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Rene, Sumter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/2/6
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/21
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/3/21
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Terrible

Sunil

Stayed 2 nights in Jan 2024
Response from Doubletree by Hilton Heathrow Team on 2024/1/31
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/23
Dear Christian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

MIAN

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/17
Dear Mian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Jared, Antioch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2024/1/10
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

4/10 Poor

Tracey

Stayed 2 nights in Jan 2024
Response from Doubletree by Hilton Heathrow Team on 2024/1/11
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Good

Alistair

Traveled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/9
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Nicola

Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/9
Dear Nicola, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/9
Dear David, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

Sandeep

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
Stayed 2 nights in Dec 2023
Response from Rukhsana on 2024/1/8
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

8/10 Good

Merran

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The night we arrived to check in. The Bar area was horrendous, the noise from two tables from very drunk patrons, with children running around knocking over lamps etc. our dinner in the bar was a nightmare. To be fair this did not reoccur during our stay but it should not have been able to continue even for one night the floor was covered in mess and the tables were left with glasses and plates for too long. Other patrons not involved in the two noisy tables were universally not impressed. The accomodation is very comfortable and rooms are spacious, although they need to rethink their pillows, they are all extremely soft and despite requests are limited in number. Firm pillows should also be available for those that want them. It made sleeping at night more uncomfortable than the beds themselves deserved. Overall the staff were polite but not overly helpful at times. Even given the reduced rate this hotel has the Hilton name and good service costs nothing. I would recommend overall with the couple of caveats above.
Stayed 4 nights in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2024/1/3
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We sincerely apologize for the unpleasant situation you encountered on the night of your arrival. Your feedback is invaluable to us, and we deeply regret that your initial impression was marred by the noise and disturbance caused by some patrons in the bar area.Please be assured that we take such matters seriously, and we have addressed this issue with our staff to prevent any recurrence. It is disheartening to hear that your dinner experience was affected, and we apologize for the inconvenience caused. We understand the importance of maintaining a pleasant environment for all our guests.We appreciate your understanding and want to assure you that your comments have been shared with our team for further improvement. We strive to provide a comfortable and enjoyable stay for all our guests, and we are committed to making the necessary adjustments to ensure a more positive experience in the future.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

6/10 Okay

Gurwinderjit

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2023/12/27
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2023/12/26
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Rafiah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was really friendly and welcoming. And…… the cookies were the icing on the cake
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/20
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again but would check facilities first.
Hotel was easy to find. Charge of £15 to park car on open car park without security was unnecessary. Room was good, and clean, with a few niggles. Wet room was not what we wanted, and was dangerous when used. The whole floor stayed wet for hours. We could not get internet because it kept asking me to join members club, despite being a member for years. There was no way to log in with existing membership and the phone in the room did not work to ask advice. Food in the bar was good and well priced.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow on 2023/12/19
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,

2/10 Terrible

Shane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VAN BREAK IN’S
TRADESMEN BEWARE! they have regular break ins on vans parked in there car park, I spoke to a member of staff who said it happens 2/3 times a week. My van was parked outside the doors and still had all my tools taken. There are no security measures in place to stop this, people can drive on and off at there pleasure.
Stayed 2 nights in Dec 2023
Response from Rukhsana on 2023/12/18
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,

8/10 Good

Subash, Hooksett

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/18
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

Demi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/18
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

xiao lei

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/18
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Lakhvinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay at Hilton was good although some of the furniture needs updating and carpets need a deep clean. The parking is too expensive and Hilton should at least provide a cheaper parking for customers staying at the hotel. Staff were very good.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/18
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.

8/10 Good

Ali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price you pay, room lighting was not the best. £5 tray charge for any room service
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/18
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to central london
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/15
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/15
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2023/12/14
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Herb

Stayed 9 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2024/1/2
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gentleman who checked us in was very abrupt, bordering on rude, not only to us but also to the guest behind us waiting to check in. Rest of staff pleasant.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2023/12/8
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.

8/10 Good

richard

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2023/12/6
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be included ...not charged
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 2023/12/6
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.