Very well situated, near to Victoria station, theaters and restaurants. Had two rooms, single room was on the ground floor and although small was clean and warm. The twin room, I had asked for a lower floor, because of mobility problems, and was told our room was in the basement which has a really steep staircase with a very sharp bend at the top near the door, I advised the receptionist that I would not be able to use those stairs and was given a room on the first floor as all of the ground floor rooms were "doubles or singles"!! Our room was small with the twin bed heads being in the window with the radiator being our headboard ( radiator very hot until 2am then back on again at 6am making it very uncomfortable to sleep ), had to open the window to cool the room down. Asked for extra pillows the first night to be told "housekeeping would sort it in the morning" no pillows left in the back !!