Outdoor pool
Check availability

Reviews of The Dukes Retreat

3.5 out of 5
The Dukes Retreat
Pune Mumbai Road, Khandala, Lonavala, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 26 out of 110 reviews" "
Rating 8 - Good. 53 out of 110 reviews" "
Rating 6 - Okay. 18 out of 110 reviews" "
Rating 4 - Poor. 9 out of 110 reviews" "
Rating 2 - Terrible. 4 out of 110 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Vasu

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Renovations are going on , they should shut the property till it is done, all outer area are closed and lot of dirt noise in property of construction
Response from General Manager on 2024/3/21
Dear Guest,Greetings from The Dukes Retreat, Khandala.We sincerely appreciate you taking the time to share your valuable feedback. We regret that we were unable to meet your expectations in a few areas. Let me assure you that we have taken it up with the relevant teams and corrective action has been initiated.We request you to give us another opportunity and look forward to serving you again.Best wishes,The Dukes Retreat Team Thanks & Regards

6/10 Okay

PRATHAMESH

Liked: Staff & service
Disliked: Property conditions & facilities
The major part of property is under renovation, restaurant is closed. I should have received the information in advance would have changed my stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location is so good,Feels close to nature,Enjoyed the stay and all staff members are excellent, would like to go again.
Stayed 2 nights in Sep 2023

8/10 Good

Nivedita

Liked: Staff & service, property conditions & facilities
We had to early check in as there was a wedding. Many areas were restricted. Going forward hotel management should have informed.

4/10 Poor

Abhishek

Traveled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The service was terrible, and the food was stale. We were watching the World Cup soccer finals, which went into penalty shootouts and would have ended in 5 more minutes, but they turned off the only TV we could watch the match on because it was their time to shut down. This is the World Cup finals; I think they could accommodate 5 more minutes. Also, there was a lot of drama when we requested an additional hour for checkout.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Yogesh

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Apr 2022

4/10 Poor

Anthony

Traveled with partner
Disliked: Amenities, property conditions & facilities
The Location is good However the property is not well maintained Needs a lot of Renovation
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was really good. The food and service is good. Rooms and view is great. However, the hotel must allow alacarte ordering for dinner in the cafe ir restaurant. Alacarte is only possible from room which is not good at all.
Stayed 1 night in Feb 2022

8/10 Good

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

ALI

Disliked: Cleanliness, staff & service, property conditions & facilities
Will think twice before coming back here
I have been to this hotel before and also rated 5 star but this time I see and complete change The hotel is now outdated, cleanliness needs to be their priority now, the food was tasteless and more then anything else the service was absolutely bad I felt I am in a 1 star hotel The only good part of my stay was the service offered at the reception specially Denish Mistry he was absolutely amazing
Stayed 1 night in Dec 2021

10/10 Excellent

Priya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Dec 2019

8/10 Good

Seema

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location in terms of view. Stunning view of a waterfall and cliff from the hotel. Although the hotel is almost next to busy expressway, there was very little or no disturbance in the room. The breakfast spread, although not so vast, was not too bad. The food here is terribly expensive for the quality. We ordered veg biryani costs Rs 500 per plate (plus taxes). I think a roadside biryani would be way too better than this. Other day ordered a Paneer dish and Daal with two portions of Tandoori roti. Costed Rs 2000 and again the quality too mediocre. Roti of the size of big poori. All in all, good stay but disappointing food. If you don't ask, they don't clean the room but this could be due to covid restrictions.
Stayed 3 nights in Aug 2021

10/10 Excellent

Gauri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect holiday
Amazing resort.
Stayed 1 night in Dec 2020

10/10 Excellent

Chetan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Ganesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in a Great Place!!
We have been to this resort for a 1/2 to 1 day picnic several times, which have been of immense pleasure. Once before we had stayed for 1 night, but we were disappointed because there was a "destination wedding" going on, which disturbed our stay. But this time it was different. Covid-19 had put so many restrictions, but staff did their best to cover up thru a sincere and good service. After being open after a long lock down also, they had maintained the resort to a pretty decent level. We really enjoyed our stay!!
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

4/10 Poor

Girishlaungani, Mumbai

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
They can open the restaurant with social distancing and atleast do something special for in room dining ....with no discount and old property ...only reason they are there surviving because of view. Waste of money could have choose better property in that areas. At check inn they took card and swiped without confirmation that I have paid for the room. Two slice of toast bread 300/- including taxes. And not even a sorry to improve customer service. We are going out for our self to feel good and also revival of the industry. Lots of Room for improvement in service.
Stayed 1 night in Aug 2020

10/10 Excellent

Deepak, Los Angeles

Traveled with partner
Liked: Cleanliness
Excellent services, Our stay in cottage was very comfortable. Food was undoubtedly of 5 * standards.GM & Executive Chef were very helpful.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and polite staff. Superb view from the deluxe rooms. Very good quality food.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tejal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect rainy holiday!!
The stay was amazing, the staff was courteous, weather was lovely and food was sumptuous!!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Madhuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous quiet weekend destination
It's one of the older resorts, located at one of the best vantage points to get a picturesque view of the surrounding hills and valleys. Had been there to their poolside restaurant few times before and lived it. So decided to try a weekend stay there. I'd expected an old style sort of experience. But was pleasantly surprised by large, rooms will modern design, decor and fittings. Both the restaurants and the bar serve fabulous food and drinks with a large variety. It's unusual to have a resort get all cuisines right. Also surprisingly the buffet breakfast was excellent with unusual items on it. Well trained, attentive staff. The grounds could have been larger. But there is enough greenery to go rambling around in the hills. If anything could be better, it's just how the sports section is maintained. Most of the racquets were damaged and had broken shuttlecocks.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Gorgeous setting-stunning view, amazing staff, and great food.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax in khandala
One of the best place to stay in Khandala for the scenic view of the mountains. Hotel is little bit run down but still has the old charm. This is the second time I have stayed in this hotel. Food is average. View is fantastic specially during monsoons. June, July and August. Bed linen was clean but bathrooms and towels quality can be improved. Location is great. Very relaxing.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel fantastic scenic view from Executive rooms with all facilities for senior citizens with impaired mobility
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain view rooms are fantstic staff and food quality are excellent
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2018

6/10 Okay

Berjis, Mumbai

Liked: Staff & service
Disliked: Room comfort
Food was good , service was good , but the room was disappointing
Stayed 2 nights in Nov 2018

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet stay
Short and sweet holiday. Good food and good support staff.
Stayed 1 night in Oct 2018

4/10 Poor

Viraj, Mumbai/Kuala Lumpur

Liked: Room comfort
I was checking out on the day when there was a "Maharashtra Bandh" called by some social activists. The city of Lonavala was shut down and all the main roads where shut as well. The atmosphere was tense and it was generally deemed dangerous to go out. I was there with women and children. We were therefore stranded in the property. We were expecting the property to take a considerate view and offer us extended check out as long as it was deemed safe to move out. They were not very cooperative on this aspect. They agreed only an additional hour initially and later we ended up paying for further extension which was not caused by anything we could control. More importantly, it was just dangerous to go out and in such situation we were expecting the property to be more forthcoming and understanding. It was very disappointing to see their approach which was aloof and disinterested in our well being.
Stayed 1 night in Aug 2018

8/10 Good

S, Thane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with very nice view and hospitality
We stayed for 5 nights. The location and view is excellent. Food is very good with nice variety. Staff also is very courteous and hospitable. Only this is that the property is an old one and needs upgradation.
Stayed 4 nights in May 2018

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Great views and good food
I chose Dukes Retreat for a weekend with my husband, mom, and new baby. The property and the deluxe rooms have AMAZING views, Incredible to wake up to in the morning. The flowers and general landscaping is done very well, and the breakfast buffet was very good. They arranged a driver room at a nearby guest house The only annoyances were: 1) it took days, two emails, and trying 4 phone numbers to get ahold of anyone before going. The hotel needs to work on their phone lines. 2) both of our rooms were insanely cold the whole weekend - when we arrived they were set at 15°, so we turned off the A/C, only for staff to turn it back on the next day — the rooms never warmed up. This is unnecessary. Overall though, a great stay.
Stayed 2 nights in Feb 2018

6/10 Okay

Alok

Liked: Staff & service
Stayed 2 nights in Jan 2018

8/10 Good

Maheshkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good , but I felt the rates were extremely high
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great view
Great view from room and restaurant. Hotel staff is cooperative. Overall great place to visit with loved ones.
Stayed 1 night in Nov 2017

10/10 Excellent

Vasant, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel amidst mountains
The food was excellent. Staff very polite and courteous. Fantastic stay.
Stayed 1 night in Nov 2017

8/10 Good

Raj, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly staff and spectacular views
Nice hotel friendly staff and spectacular views . The food was good but need more variety in menu for dinner.
Stayed 3 nights in Oct 2017

6/10 Okay

Vineet, Pune, India

Liked: Cleanliness, staff & service
Disliked: Room comfort
Executive Room 1st Floor - Air Conditioning Issue
Dear Team, Me & my wife booked for a weekend stay at Dukes Retreat in "Executive Room" with Balcony on 1st floor. Room No. was 112. Although the entire Resort is beautiful and mesmerizing, the room comfort issue was drawback. Their was problem with air-conditioning system in room. It was too cold!! Colder than even the outside ambient temperature. After Checking in, even after adjusting the Control Panel and regulating the temperature to around 30 deg, it still felt like 18 deg. (This was after leaving the room at 30 deg.) At evening, we called up technician to check. The technician checked the panel but informed us that even if we turn of the Air conditioning, the AC still runs for ventilating the room and the normal air would be still blowing. So he was not able to help much on this. The result was that we had to spend the night in very drastic cold condition which made us feverish. After returning home on Sunday 24th, me and wife both felt sick. I got throat infection and cold, and my wife got viral fever. And now we both are taking 1 week medication after doctor's visit. Pl. take this issue seriously, and highlight our feedback to the concern team at Dukes Retreat, since even if the Resort was so mesmerizing, the room comfort issue has killled our overall stay experience Regards Vineet Potdar
Stayed 1 night in Sep 2017

8/10 Good

Manu, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room with a great view
i recommend ppl to come to this place it has great rooms,food is excellent,best part hotel have a great view from the room
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never come here again
Will probably not come to the place because of the service staff and their callous attitude
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable to reach
Plz increase some fun items in funzone for kids, and also change food items daily

10/10 Excellent

Dani, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valley View
Awesome rooms with a beautiful view....The Deluxe Rooms are just awesome with a perfect valley view...a must visit during monsoons....good staff and good food.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was close to the highway
It was a very nice experience and especially the front office and staff were very warm and cordial. They had even upgraded us in to a cottage as our booking was only for a Deluxe room, with no extra cost. The place was really out of the world and we enjoyed our stay very much and would like to visit again if given a chance. Will surely recommend to our family and friends.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff, Excellent Service
We had an amazing experience. Food was delicious and service was top notch. The rooms were spacious and clean. Bathrooms were very spacious as well. We will definitely be returning back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Abhay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for stay.
Pros: Outside view from the hotel deluxe room was amazing. View of mountains, waterfall, sunrise, sunset and garden. Quick service, hotel does not believe in delayed service. Excellent, efficient, smiling and helpful staff. Good outdoor activities like badminton, rifle shooting, archery, etc. Indoor activities like Carom, Pool table, video games, novels, etc. Good hotel and location for people who want to relax and take short vacation for everyone, especially couples. Cons: Internet works only in Restaurants and Lobby Area. Buffet never served warm at Panorama Cafe, forget being hot. Had to inform the staff to heat my meal in microwave. The flames are also not lit in buffet to keep the meals hot. Made 2 written complains but no response from management. Lots of selection of food in Buffet and A la Carte but Food taste has to be improved a lot.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort