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Reviews of Meritas Picaddle Resort - Lonavala

4 out of 5
Meritas Picaddle Resort - Lonavala
137 A, Opp Tata Power House, Old Mumbai Pune Highway, Lonavala, Maharashtra

Reviews

8.4

Very Good

Rating 10 - Excellent. 79 out of 173 reviews" "
Rating 8 - Good. 58 out of 173 reviews" "
Rating 6 - Okay. 19 out of 173 reviews" "
Rating 4 - Poor. 9 out of 173 reviews" "
Rating 2 - Terrible. 8 out of 173 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Vishal

Stayed 2 nights in Jan 2024

4/10 Poor

Jijo

Traveled with family
The rooms are highly over priced compared to the service then provide. The property and the rooms are just basic. The bathtub seemed like an old broken tub, the jacuzzi switch didn't work. The shower knob turns off on its own, need to keep the knob lifted for continuous flow of water. A 2 star service with a 5 star pricing, that's all I can say.
Stayed 2 nights in Jan 2024

8/10 Good

Sunil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem: Internet was inconsistent / missing most of the time.
Stayed 1 night in Jan 2024

8/10 Good

Harish

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is good. The reception communication and response is bad.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Avik

Stayed 1 night in Sep 2023

10/10 Excellent

RAJENDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs pest control and appropriate supply of towels.
Stayed 2 nights in Sep 2023

8/10 Good

Sukhadeo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Aug 2023

10/10 Excellent

Shubham

Stayed 2 nights in Jul 2023

8/10 Good

Imran

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and amenities !!
Stayed 2 nights in May 2023

2/10 Terrible

megha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Management and Front staff
We stayed here for 2 nights. On 1st night our AC broke. We called the maintenance and they fixed it and within 2 hours it broke again. We called maintenance and it broke again. When we asked the front desk to give us non AC rooms charges, we were told we should have requested room change. Then we were told we should have called maintenance. When we pointed out that we did call maintenance the manager took the log book to check and then call maintenance to verify our story. The Sr manager on call came in at 11 AM and then was busy on call with someone to see what they can do for us. We paid 30K for 2 rooms for 2 night. We asked for a discount considering we were with 2 children and were sleeping in non AC room in hot weather. But clearly the front staff did not care. They told us we should have asked for alternate accommodations and that it was not their job to give us alternate accommodations. We were being given 2K discount which was not acceptable considering we never got AC and that there was mold in the bathroom. The kids swimming area was unclean and green in color. The adult section was clean and treated properly after close. The wait staff was also good. I am mad at the management for treating guest so poorly and blaming them for not asking to give alternate accomodations or calling maintenance (which we clearly did).
Stayed 2 nights in Mar 2023

10/10 Excellent

Jayesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay with family
Stayed 1 night in Jul 2022

6/10 Okay

Deepika

Traveled with family
Liked: Staff & service, amenities
The staff was friendly but because there were few of them service wasn’t at its best. The resort was very crowded hence Restuarants were very clean & food quality was okay.
Stayed 2 nights in May 2022

8/10 Good

Priyanka

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Water park access
Stayed 1 night in Apr 2022

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Rooms were clean, lovely stay. Many activities available: spa, swimming pool/hot tub, water park for little kids and water slides for bigger kids, playground, huge trampoline, bike riding. Very courteous staff. Hotels.com seems to have the incorrect photos for the executive room, showing that the executive room is a suite when it is actually just a regular room, so we were confused when we checked in. The hotel staff was so kind and gave us the suite room that was advertised in the app for no extra cost. Areas for improvement: The food was underwhelming, and the mattresses and pillows were not the most comfortable, and they needed more poolside chairs. Overall, it was a great stay.
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Amit

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good but can be better
The stay was good. But the rooms do need repair. Example: there was a small hole in the bath tub which was oozing out dirt, so we could not enjoy the bubble bath. The balcony door lock was broken and that didn't feel safe at all.
Stayed 1 night in Jan 2022

10/10 Excellent

gaurav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal for children
very good property in the heart of city. water park was cherry of the trip
Stayed 1 night in Dec 2021

4/10 Poor

Amitabh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pictures shared on Expedia
Stayed 1 night in Oct 2021

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Indrani, Thane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and the view. Barring a few minor issues, my stay was amazing. My primary purpose for this holiday was relaxation and that was achieved in spades. The food was awesome. The few issues (as mentioned above) were maintenance issues, like the key card didn't work immediately, the tv had problems, the door handle inside the room was broken. But these really were minor issues and we're sorted out immediately by the staff. They also told me that the problems were due to the fact that the room had been inoperative for almost six months. All in all I had the most amazing time at the resort. Absolute kudos to the staff for their wonderful service all while ensuring that cleanliness, sanitization and all norms for this pandemic were maintained!!!!
Stayed 2 nights in Oct 2020
Response from Team Meritas Picaddle Resort on 2020/10/19
Dear Guest, We thank you for taking out time and giving us feedback for your valued stay with our resort. We hope to see you again. Regards, Team Meritas Picaddle Resort

8/10 Good

data prasad

Traveled with family
Liked: Cleanliness, staff & service, room comfort
good hptelbutnot in five star class
ok but the staff lack customer friendly ness when we child in girl was superb but the guy with her was trying to act smart.also the breakfast on Sunday had lot of variety but on Monday very few as thr crowd was less they cannot prepare things on the basis of business as the rate of Htl does not change Monday.the staff have no expression on their face .this needs to improve .
Stayed 2 nights in Feb 2020

10/10 Excellent

tushar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

RD, jacksonville Florida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location and staff is very friendly and courteous. Room service and food is excellent.Great value for the money spent.
Stayed 1 night in Dec 2019

6/10 Okay

Jyoti

Business traveler
Stayed 1 night in Nov 2019

10/10 Excellent

Samad, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities
Spa Facilities not available most other properties
Stayed 1 night in Oct 2019

8/10 Good

Angelie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Alien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is good. Service could be a bit better.
Stayed 2 nights in Oct 2019

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Vikash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
Superb place. I loved it. worth the money. staff co-operative. Good Experience
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Jagjiwan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Ramdas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its Fantastic
It was good Stay ! Its summer holiday with my family and relatives ! Food was good ! can be even better by providing more items and variety, staff is very responsive and co operative , game zone is good
Stayed 2 nights in May 2019

10/10 Excellent

Shoheb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Food was good. But staff as less at the restaurant to serve considering the number of guests. Rooms was just okay. Washroom a bit small. Too many guests. So not a quiet place.
Stayed 3 nights in May 2019

10/10 Excellent

j c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Property & ambience is good mini summing & water park is excellent room is good over all 4 star
Stayed 1 night in Apr 2019

8/10 Good

Capt.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good water park and pool for kids. However, poor requires a bit of maintenance as the tiles are coming out at places creating some sharp edges. Otherwise, a worthwhile experience
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
1 night at Picaddle
Not used to non-indian guests. Service slow but I think it’s the same in the whole town
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Water slides & location Games zone,.............. ..... ....
Stayed 2 nights in Feb 2019

6/10 Okay

Shailesh

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay overnight
Room not very clean. Just another roadside hotel with a pool. Cannotcall it a resort.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice food and property, good service would like to visit again
Stayed 1 night in Jan 2019

8/10 Good

Dhaval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun filled and relaxing stay
The entire stay was fun filled and relaxing. The resort has all amenities that you may need right from water park with rides, swimming pool, game zone, spa, kids play area, restaurant's, and so on. The only point that the hotel can consider in improving is to have the temperature of pool and water park regulated so that the water is not chilled and even kids and have fun at all times of the day.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019