Extremely unsafe conditions – visible black mould and no accountability from management.
I stayed one night at Hotel Kilimanjaro in October 2025, and it was one of the most shocking hotel experiences I’ve ever had. Upon entering our first room (401), there was an overwhelming musty odour and black mould visibly growing around the air-conditioning vent. The air felt damp and unhealthy to breathe. When we asked to move rooms, we were shown two others (205 and 110) — both had strong damp smells, water damage, and in one case more visible mould near the air duct.
This was especially alarming as one of my friends suffers from asthma and another from a chronic cough. Black mould (Stachybotrys chartarum) is known to cause serious respiratory and long-term health problems, and clearly should never be present in guest areas.
We informed the staff immediately and were told to speak with the general manager in the morning about a refund. When we returned, the day receptionist was dismissive, claimed the manager was not available, and offered no assistance whatsoever. We have yet to receive a reply from the hotel.
We had no choice but to check out early for our own safety and rebook at another property, incurring additional expenses.
If you value your health, I strongly urge you to avoid this hotel until they address the severe mould contamination and lack of management accountability. No guest should have to experience this