2/10 很糟糕
Karen
2025 年 11 月 28 日
不喜歡：整潔度和設施服務
Key was very rude and very unprofessional. When we arrived for. Check in she didn't greet us. She asked for my ID. She didn't review my reservation nor explain anything about my stay. I booked two rooms through Expedia. I had to go to the restroom so my sister finished the check in. When I returned she only gave her one room. So I explained that my reservation was for two rooms. She said " you didn't tell me that you had two rooms!" I said you never asked me! I explained that it was on my reservation. She said since it was booked third party she wasn't able to see it 🤔 So we had to wait until she wait on another patron . She saw that the room was in my sister name but it was under my reservation and payment info 😕 She charged and additional incidental fee from her. No apologies and still no explanation about what type room we was given or needed. I'm on a walker and the room I received was a shower that wouldn't stay close low toilet. The ac and heating was filthy with rust and dirty vents. Unapologetic to us was Key. She was very helpful to a guy before us who also experienced so problems with his check in and afford him waving his incidental fee and a free beverage from the 🍺. In which he refused the beverage. Customer service is very important to all who stay with Hilton. The toilet in both rooms refilled slowly and well. This was my first time staying here and my last.😡
Karen
於 2025 年 11 月住了 1 晚
