All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Carrie Danielson - General Manager on 2024/3/4
Dear Galen,Thank you for talking the time to submit a review on your stay with us. We're glad to hear that you have a great stay with us. We look forward to welcoming you back in the future.
Room and facilities were clean and staff was friendly. The pool was closed for maintenance but wasn't a factor for me. I'd stay again when I'm in the area.
Connie
Stayed 1 night in Feb 2024
Response from Carrie Danielson - General Manager on 2024/2/19
Dear Connie,Thank you for staying with us and submitting a review. We are glad to hear you had a great stay with us and we hope to see you back again real soon.
10/10 Excellent
Michelle
Traveled with family and small children, Traveled with family
The pool and hot tub were amazing. The room was very clean and did not smell. The parking lot could use some work.
Michelle
Stayed 2 nights in Jan 2024
Response from Carrie Danielson-General Manager on 2024/1/23
Dear Michelle,Thank you so much for taking the time to submit a review on our property. We appreciate your kind words and hope you will stay with us again real soon.
Response from Carrie Danielson - General Manager on 2024/1/15
Dear Amanda,Thank you for taking the time to submit a review on your stay with us. We appreciate your loyalty and continued trust in our hotel. Our entire team here at SureStay Plus works hard to deserve your loyalty. We hope you will visit again real soon. Thank you!
Response from Carrie Danielson - General Manager on 2023/12/27
Patti, Thank you so much for your perfect review! Our entire team here works hard to deserve your loyalty. Thank you again for taking the time to send us a review. We hope to see you again real soon.
10/10 Excellent
Rebecca
2023/12/23
Rebecca
Stayed 1 night in Dec 2023
Response from Carrie Danielson - General Manager on 2023/12/24
Thank you so much for your 5-Star review! We are delighted to hear that you had a positive experience with us. We hope you'll visit again soon.
Response from Carrie Danielson - General Manager on 2023/11/29
Thank you Laura for your perfect review and thank you for taking the time to share your experience! We are so pleased to hear you enjoyed your stay. Our staff here is committed to providing high quality service. We hope you visit again soon!
Response from Carrie Danielson - General Manager on 2023/10/31
Thomas,Thank you for taking the time to review our hotel and we want to thank you for choosing us. We are glad to hear that you enjoyed you time with us. We look forward to seeing you back real soon.
This hotel is clean, the staff is friendly, the breakfast is ok but not the best, and the beds comfortable. I would stay there again. However, there is no elevator, so I would ask for a first floor room.
Shirley
Stayed 3 nights in Oct 2023
Response from Carrie - General Manager on 2023/10/18
Dear Shirley,Thank you for taking a moment to share your experience at our hotel. We are so pleased to hear you had a good experience at our hotel. We look forward to welcoming you back soon.
10/10 Excellent
Todd R
2023/10/9
Todd R
Stayed 1 night in Oct 2023
Response from Carrie Danielson - General Manager on 2023/11/29
Thank you so much for your perfect review! We are delighted to hear that you had a great stay with us. Thank you for choosing up and we look forward to seeing you again.
Everything was okay except for the fact of the small roach
Rita
Stayed 1 night in Oct 2023
Response from Carrie Danielson - General Manager on 2023/12/4
We're so sorry to hear that your experience did not meet our standards. We value our guests feed back to ensure that similar issues do not occur in the future. We have reached out to a professional regarding the bug you found. It is not a roach but a sewer bug. They are not harmful to anyone. I hope you will give us another chance in the future.
It was a hotel nothing remarkable but clean and nice staff
Pamela
Stayed 1 night in Aug 2023
Response from Carrie Danielson - General Manager on 2023/8/17
Dear Pamela,Thank you for reviewing our hotel. We take guest feedback seriously. I will pass your review on to my staff! We hope to see you again soon!Best wishes,Carrie Danielson - General Manager
Response from Carrie Danielson - General Manager on 2023/8/7
Sherry,Thank you for staying with us! I am so glad you had a great stay! Have a wonderful day!
10/10 Excellent
Phyllis
Traveled with partner
2023/7/19
We requested and were assigned an accessible room. Shared with the front desk that the placement of clothing rack. Opposite bathroom doorway was a poor location, my husband hit his forehead twice when exiting. They advised the corporate was planning to converted to storage space.
Response from Carrie Danielson - General Manager on 2023/7/25
Thank you so much for your perfect review! We are delighted to hear that you had a positive experience with us. Thank you again for your review and we hope to see you again real soon!
10/10 Excellent
Brock, Marshall
2023/6/10
Brock
Stayed 1 night in Jun 2023
Response from Carrie Danielson - General Manager on 2023/7/25
Thank you for choosing us! We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future!
Response from Carrie Danielson, General Manager on 2023/2/9
Thank you for your recent review. We are so glad you enjoyed your stay. Best Regards,Carrie Danielson
8/10 Good
Brittany
2023/1/11
Brittany
Stayed 1 night in Jan 2023
Response from Abby Hemingway, General Manager on 2023/1/12
Thank you for your review, I am so glad you enjoyed your stay with us. We look forward to having you stay with us again when you are in the area.Best Regards, Abby HemingwayGeneral Manager
Response from Abby Hemingway, General Manager on 2023/1/12
Thank you for your review, I am so glad you enjoyed your stay with us. We look forward to having you stay with us again when you are in the area.Best Regards, Abby HemingwayGeneral Manager
Response from Abby Hemingway, General Manager on 2022/11/29
Wendy,Thank you for you recent review. we are so please that you enjoyed your stay with us. I am so glad you found our hotel staff to be great during your stay. We look forward to having you back when you are in the area,Best Regards, Abby Hemingway
Was super thankful I was able to get an early checkin time. Staff was very helpful!
Stephanie
Stayed 1 night in Oct 2022
Response from Abby Hemingway, General Manager on 2022/10/25
Thank you for you recent review. I am so happy we were able to accommodate an early check in for you. We try very hard to accommodate our guest as much as possible. I am also glad the staff was helpful. We look forward to having you back when you are in the area.Best Regards, Abby HemingwayGeneral Manager
The stay was good. Bed was comfortable. Front desk was very friendly and helpful. Breakfast was okay but wish the breakfast lady would have smiled a bit, I hope she was not having a couple of bad days. I would recommend this hotel.
Verified traveler
Stayed 2 nights in Oct 2022
Response from Abby Hemingway, General Manager on 2022/10/17
Thank you for you review. We appreciate your feedback, I am sorry the breakfast was not what you expected. We try our best to accommodate everyone. If you have any suggestions please give me a call at the hotel. I am glad you will be recommending our hotel to others and will look forward to having you back when you are in the area.Best regards, Abby Hemingway
Response from Abby Hemingway, General Manager on 2022/10/12
Thank you so much for your review. We appreciate your feedback and I am so glad you were able to check in easy and fast. We look forward to having you back when you are in the area.Abby HemingwayGeneral Manager
The hotel staff was very friendly and efficient! The hotel was very clean. I would definitely recommend this hotel.
Patricia
Stayed 1 night in Oct 2022
Response from Abby Hemingway, General Manager on 2022/10/3
Patricia,Thank you so much for you positive review. We appreciate your feedback. I am so glad you enjoyed your stay and the staff was friendly during your stay. We look forward to having you back when you are in the area.Best Regards,Abby HemingwayGeneral Manager
4/10 Poor
Verified traveler
Traveled with family
2022/9/13
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Just kinda meh.
This is a nice hotel, but we stayed Labor Day weekend, we had blood on our sheets at check in, the ac didn’t work in the room, and no housekeeping all weekend which wasn’t communicated at check in. And the front desk person at night came into the pool area and yelled at our whole family (about 20) because we had food and drink and they didn’t realize we weren’t suppose to. We understand rules are there but there’s a better way to talk to people than she did. The hotel did knock off some of the cost of the room for the issues but overall not a great stay.
Verified traveler
Stayed 3 nights in Sep 2022
Response from Abby Hemingway, General Manager on 2022/10/10
Thank you for your review. I am so sorry you did not have a great experience at our location. I will be looking into the pool situation. This is not how we conduct ourselves at our location. I do hope you will give us another chance when you are in the area.Best Regards,Abby HemingwayGeneral Manager
Response from Abby Hemingway, General Manager on 2022/9/2
Thank you John for you recent review. I am so glad you enjoyed your stay with us. We hope to see you back when you are in the area.Best Regards,Abby Hemingway
This is the best option in Litchfield, and very convenient. Quiet, even though it is close to hwy 12. The decor was very nice.
Lois
Stayed 2 nights in Aug 2022
Response from Abby Hemingway, General Manager on 2022/8/16
Thank you for your review. We appreciate your feedback, we are also glad you enjoyed your stay with us. We are conveniently located on Highway 12 for any needs for while you are in Litchfield. We hope to see you again when you are back in the area.
Best Regards,
Abby Hemingway
General Manager
Response from Abby Hemingway, General Manager on 2022/8/8
Thank you for your review. We are so happy you enjoyed your stay and we look forward to having you back when you are in the area.
Best Regards,
Abby Hemingway
General Manager
You have a nice pool and hot tub. This was a very clean stay, The parking lot is not convenient for larger pickups.
Albert
Stayed 3 nights in Jul 2022
Response from Abby Hemingway, General Manager on 2022/8/8
Thank you for you review. I am so glad you enjoyed your stay. We do have a nice pool and hot tub for you to enjoy while you are staying with us. We hope to see you again when you are in the Litchfield area.
Best Regards,
Abby Hemingway
General Manager
The room was good. Unfortunately it was on the second floor. We are senior citizens and stairs are not our strong suit anymore. Wish we would have known. Hauling luggage up and down stairs is not easy for us. Clerk did not offer any assistance or alternatives.
Verified traveler
Stayed 1 night in Jul 2022
Response from Abby Hemingway, General Manager on 2022/8/8
Thank you for you review. I am so sorry you were not aware that we do not have an elevator. Please let us know the next time you are staying with us and we will try to accommodate you on the 1st floor. I am also sorry that my front desk did not offer any assistance as well. I will be looking into this and will be taking care of this. We do hope you will stay with us again when you are in the Litchfield area.
Best Regards,
Abby Hemingway
General Manager
Room was clean and beds were comfortable. Stairway needed some vacuuming. Everything else looked good. Breakfast was good and enough choices.
Verified traveler
Stayed 1 night in Jul 2022
Response from Abby Hemingway, General Manager on 2022/7/19
Thank you for your great review. I am so glad you enjoyed your stay and had a great breakfast. We do have a great breakfast with enough choices for everyone. We look forward to having you stay with us again when you are in the area.
Best Regards,
Abby Hemingway
General Manager
I had the queen suite with whirlpool tub. So cute that it was in a separate room from the bed. Had a nice couch and its own tv. Very clean room!! It was a very relaxing and enjoyable stay!!
Angela
Stayed 1 night in Mar 2022
Response from Abby Hemingway, General Manager on 2022/4/2
Angela,
I am so glad you enjoyed your stay with us. Yes that 2 room suite is a very nice room. We look forward to having you stay with us again.
Best Regards,
Abby Hemingway
General Manager
Response from Abby Hemingway, General Manager on 2021/11/24
Thank you for you review. We are so glad you enjoyed your stay with us. We hope to see you again when you are in the Litchfield area.
Best Regards,
Abby Hemingway
General Manager