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Reviews of Hotel Real Parque

4 out of 5
Hotel Real Parque
Avenida Luis Bivar, 67, Lisbon

Reviews

8.2

Very Good

Rating 10 - Excellent. 347 out of 999 reviews" "
Rating 8 - Good. 466 out of 999 reviews" "
Rating 6 - Okay. 136 out of 999 reviews" "
Rating 4 - Poor. 34 out of 999 reviews" "
Rating 2 - Terrible. 16 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Poley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Pedro Arnaut - Real Experience Manager on 2020/3/20
Dear Guest, We appreciate your feedback. We regret that your experience with us has not met your expectations since one of our main missions is to provide unique experiences to our Guests. We assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. We look forward to welcoming you again, hopefully for an improved experience. Best regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Location,good value, very pleasant staff ,near metro for airport.
Stayed 2 nights in Feb 2020
Response from Pedro Arnaut on 2020/3/8
Dear Guest, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Pedro Arnaut on 2020/2/6
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Lan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Pedro Arnaut on 2020/1/12
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good area. Very safe. ..............
Stayed 4 nights in Dec 2019
Response from Pedro Arnaut on 2020/1/12
Dear Guest, Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Pedro Arnaut - Real Experience Manager

6/10 Okay

rita

Traveled with group
The check in clerk was not friendly at all. She seemed angry that we were checking in at 10:30 pm
Stayed 1 night in Dec 2019
Response from Pedro Arnaut on 2020/1/12
Dear Guest, We are happy that you enjoyed your stay with us. Usually, our guests mention the friendliness of our staff so we were surprised to know that the staff was a negative point. At our hotel our main concern is welcoming and being totally available for our guests. We wait for a new visit to Real Hotels in order to prove the quality of team. Kind regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely central hotel in Lisbon. The rooms are really spacious and the beds comfortable. the staff was very polite.
Stayed 3 nights in Dec 2019
Response from Pedro Arnaut on 2020/1/12
Dear Guest, It is very special to learn how enjoyable your stay was and to know that you were pleased with our service. It is always a pleasure to know that a Guest is satisfied with our service, and our staff. Only the best Guests make it possible for us to be the best Hotel. We look forward to welcoming you again, hopefully soon at the Hotel Real Parque. Kind regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to use my own hairdryer in the bathroom and there were no mirrors in areas where I could have used it. The handle on the one provided was too hot to handle without wrapping in a cloth. Small complaint, and other than that, stay was perfect.
Stayed 10 nights in Nov 2019
Response from Pedro Arnaut on 2019/12/8
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Verified traveler

Traveled with group
Central. Not expensive. Very helpful staff. In house buffet dinner $15 euro. Good breakfast.
Stayed 4 nights in Nov 2019
Response from Pedro Arnaut on 2019/12/8
Dear Guest, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service. It is always a pleasure to know that we are able to exceed our Guests' expectations. Thank you so much for your constructive comments and reviews. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable characterless hotel near Gulbenkian
Slightly tired but comfortable mid-range hotel not far from the Gulbenkian but not as near to the old centre as it would have you believe. Good breakfast. Good-sized rooms. No toiletries apart from a squeezy bottle near the shower and near the sink. Some very good staff; others indifferent or rude (e.g. when our keys didn't work). Male toilet at breakfast room level needs repairs on the wall.
Stayed 5 nights in Oct 2019
Response from Pedro Arnaut on 2019/12/8
Dear Guest, We are very happy to know that you've had an enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut - Real Experience Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room needs some refurbishments as it looks too old for a 4* hotel. The kettle was very dirty and it was too hot, the air con didn't seem to work.
Stayed 1 night in Nov 2019
Response from Pedro Arnaut on 2019/12/8
Dear Guest, We sincerely regret that you feel that we do not deserve our rating, since the feedback we get from our guests is usually very positive. We can assure you that the helpfulness of our team and our service quality are our main concerns. We are looking forward to a new visit to our hotel so we can show you the quality of our service. Kind regards, Pedro Arnaut - Real Experience Manager

4/10 Poor

NESTOR JAMES

Disliked: Cleanliness, property conditions & facilities
Sleepless night
AC IS VERY LOUD, Didnt get a sleep on my first nite. Carpet is dirty, bathroom is bare and moldy. Requested for transfer, assigned to another room but when I returned to my room after breakfast, the door is jammed and can’t open whatever they do. Waited for over an hour before it got fixed. Basically wasted 2.5 hours of my day, instead of spending sightseeing.
Stayed 3 nights in Oct 2019

6/10 Okay

Daniela

Disliked: Staff & service, property conditions & facilities, room comfort
Look around elsewhere
Room was a very good size but totally disfunctional. Power points under the furniture, to charge anything you needed to crawl under the furniture. Bathroom smelt like a whole bleach bottle used. Airconditioning not effective, so we had to have windows open and trucks and airplanes kept us awake. As per other reviews, very dated, and confirm, only 1 tub of milk supplied. Reasonable location.
Stayed 4 nights in Oct 2019

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! It was clean overall but the carpet is old and stained. Great staff, very friendly and helpful👏👏👏
Stayed 1 night in Oct 2019

10/10 Excellent

Marsha, Reading, PA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This exceeded my expectations! The cleanliness and the staff were outstanding features.
Stayed 3 nights in Oct 2019

10/10 Excellent

H

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is extremely nice and helpful. Large and good, clean rooms.
Stayed 1 night in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated. We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

4/10 Poor

Peter, NY

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The staff, for the most part, were very helpful. Unfortunately, my room had a leak in the ceiling that was dripping for my entire stay and the carpet was soaked because of it. I told the front desk about the leak when I checked in and they sent someone up. The person thought it might be the AC unit and took the ceiling apart. I had to get ready for a dinner with friends, but was not able to because of the repair going on. Finally, I left to meet friends and asked the repair man to lock my room. I was weary about leaving my room with everything in it, but had no option. The maintenance man told me it would be fixed when I returned. I returned late from dinner and the ceiling was still leaking and the floor was soaked. The dripping continued all night. When I reported it again to the front desk, they simply said "thank you for your feedback" Never an offer to change my room for me.
Stayed 1 night in Sep 2019

2/10 Terrible

Joe, Nyc

Liked: Staff & service
Disliked: Cleanliness
Dirty carpet in room and hallway. No napkins in room safe no locks You can hear the water coming down sewer pipe coming through the bathroom I will never stay again and I will not recommend it
Stayed 3 nights in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, We regret that your experience was not the perfect experience that we strive to provide to our Guests. Usually the comments about our Hotel are very positive. We look forward to welcoming you back hopefully for an improved experience. Kind regards, Pedro Arnaut - Real Experience Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Pleased with location, handy for the metro. Air con very noisy. We didn't have it on in the night but somewhere in or outside the room was like sleeping in a drum!! Lost a lot of sleep/rest...
Stayed 5 nights in Sep 2019

8/10 Good

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Staff was great, wifi was so so, parking was expensive, food was good, location was a little too far from downtown
Stayed 3 nights in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was really good. It's in a great location in T
Stayed 2 nights in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, Thank you for mentioning our location as one of our best assets. In fact, our Hotel is located near the metro station, the touristic bus stop and the El Corte Inglés shopping center. We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

PHILIP

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning broken Shower broken Smells like cigarettes Old rooms Didn’t get what we had bought Never stay at this property.
Stayed 1 night in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, We regret that your experience was not the perfect experience that we strive to provide to our Guests. Usually the comments about our Hotel are very positive. We look forward to welcoming you back hopefully for an improved experience. Kind regards, Pedro Arnaut - Real Experience Manager

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Close proximity to metro station for transfer to city centre. Hotel was very tired, dirty chairs in restaurant and communal seating areas in reception. Sports Bar could do with a total refurbishment. Service in sports bar disappointing but food was very good. Reception staff very helpful and courteous.
Stayed 3 nights in Sep 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, Thank you for the feedback. Our Guests' opinion is very important to us. We regret that your experience with us did not correspond to your initial expectations. We assure you that our team makes all the efforts to maintain our Hotel completely clean and safe for our Guests. We will do some renovations and improvements in our Hotel in order to meet our Guests' needs. We guarantee that your comment will be carefully analyzed and that we will do our utmost to improve the aspects mentioned. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean , helpful staff, very good breakfast , good location
Stayed 3 nights in Aug 2019
Response from Pedro Arnaut on 2019/10/8
Dear Guest, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

Petru, Sweden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ The location is very good, and well connected to Metro. Room was large and clean. Staff was very helpful. The breakfast was OK to good, but there can be more food variation. - The kitchen chair must be refurbished in one of the restaurants (summer 2019).
Stayed 4 nights in Aug 2019
Response from Pedro Arnaut on 2019/9/9
Dear Guest, We are very happy to know that you've had a thoroughly enjoyable stay with us. Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only "downside" you need to walk to/from the metro station 5-7 minutes :):):)
Stayed 1 night in Aug 2019
Response from Pedro Arnaut on 2019/9/9
Dear Guest, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Pedro Arnaut Real Experience Manager

6/10 Okay

V, Henley on Thames

Liked: Staff & service
The staff were excellent. They were very helpful, pleasant and professional.
Stayed 3 nights in Jul 2019
Response from Pedro Arnaut on 2019/9/9
Dear Guest, Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated. We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019

10/10 Excellent

Armenuhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Pedro Arnaut - Real Experience Manager on 2019/7/9
Dear Guest, We really appreciate your feedback and we are happy to learn that you enjoyed your experience with us. Our guest`s satisfaction is extremely important to us. Therefore, we would like to assure you that we will do everything we can to improve continuously. We hope to have the great pleasure of welcoming you again soon. Best regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Caz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very friendly, clean and usefully located hotel
This is a very pleasant hotel. The staff were excellent and informative. Service was prompt and helpful. I had read some reviews saying the hotel look tired and could do with redecorating. I found it was comfortable and above all, clean. Breakfast was part of my package and I was glad of this as Lisbon is a great walking city so you need a good start to your day. There was enough variety and choices whether you likes a cooked, cereal or fruit breakfast. There were two evening dining areas and I tried both. The menus were hotel guest based to reflect that you may have those looking for familiar food options. They did have Portuguese options too. I was happy with the food I ordered. They were reasonably priced, good portions, and some included a beverage all in. The only thing I would say was the air conditioning is noisy. I was lucky to be in Lisbon when it was not super hot so only had it on a few times. It worked but was noisy. Overall I would recommend it as an excellent hotel to book if visiting Lisbon, especially if you get it on a deal package. It’s a few streets from the metro and in a nice quiet location.
Stayed 5 nights in Jul 2019
Response from Pedro Arnaut - Real Experience Manager on 2019/7/9
Dear Guest, Thank you so much for your great review and constructive comments. It is really gratifying to know how enjoyable your stay was and that you were pleased with our staff and our service quality. Regarding the air conditioning, we would like to apologize for any inconvenience caused and we assure you that your comment will be shared with the team responsible in order to answer our Guests' needs and preferences. We look forward to welcoming you again, hopefully soon, to our Hotel. Kind regards, Pedro Arnaut - Real Experience Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
Age of prop. Also disappointing no pool poor buffet lack of maintenance to keep it up
Stayed 3 nights in Jun 2019
Response from Pedro Arnaut - Real Experience Manager on 2019/7/9
Dear Guest, We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut - Real Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic, able to give us recommendations for a great vacation.
Stayed 4 nights in Jun 2019
Response from Pedro Arnaut on 2019/6/27
Dear Guest, Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated. We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019
Response from Pedro Arnaut on 2019/6/27
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Verified traveler

Stayed 9 nights in Jun 2019
Response from Pedro Arnaut on 2019/6/27
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

6/10 Okay

Antonio

Liked: Cleanliness, room comfort
To noise and a little out dated
Well I’m getting pretty annoyed with these hotel booking pay top dollar and get rooms in the back of hotel plus I should have been aware of the construction and flight path noise not very nice breakfast not good at all coffee machines always out of order.
Stayed 4 nights in Jun 2019
Response from Pedro Arnaut on 2019/6/27
Dear Antonio, We have to thank for spending your time to give us feedback regarding our staff members. We regret that your stay wasn't perfect and we look forward to welcoming you again and to give you the best service possible. We have a high standard quality and we are looking forward to an oportunity to show you this. Kind regards, Pedro Arnaut Real Experience Manager

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Good location, quiet street. Great coffee shop. Needs a good facelift, carpet in the room was icky, i didn't want to take my shoes off! Bed was comfy and clean.
Stayed 3 nights in May 2019
Response from Pedro Arnaut on 2019/6/29
Dear Guest, We regret that your experience was not the best one. These are a set of observations that happen occasionally, to which none hotel can escape due to its operation and daily use. We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily. Some, however, have stains that cannot be removed, although we tried everything and applied different products, but we can assure you that they all are in good hygienic conditions and it is perfectly safe to walk on them barefoot. We understand however that the visual impact is important and keep therefore replacing carpets in the rooms almost constantly. We hope for a new visit to our hotel so we can show you the improvements made. Best Regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Pedro Arnaut on 2019/6/27
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

8/10 Good

Verified traveler

Stayed 6 nights in May 2019
Response from Pedro Arnaut on 2019/6/27
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

4/10 Poor

Chris

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were great - helped me when I'd lost my phone in an uber and very helpful during check in. Sports Bar is good. Bed was huge, but disappointly the lock to the safe was missing, so unable to use that and had to lock valuables in our suitcases each day. Decor very dated - paint flaking off the walls and woodwork. Breakfast is appallingly bad - no dinner plates, the tea plates are still wet from being washed, the hot food was generally disgusting - very greasy and only went one day out of 3!! Location is not great....very quiet surrounding area and without using uber (which was very cheap and dependable) would not have been able to see half the sites we wanted to see.
Stayed 3 nights in May 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Pedro Arnaut on 2019/6/11
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut - Real Experience Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet location, near Metro. Spacious room and good bathroom. Staff are lovely and helpful. Breakfast: there could be hot Vegetarian options, like potato croquettes etc.
Stayed 4 nights in May 2019
Response from Pedro Arnaut on 2019/5/23
Dear Guest, Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated. We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards, Pedro Arnaut Real Experience Manager

6/10 Okay

Tiff, NYC

Liked: Cleanliness
It was in a good location. Bed was comfortable. It seemed antiquated. No ice machines. Not enough plugs. The safe was missing the lock.
Stayed 3 nights in Mar 2019
Response from Pedro Arnaut on 2019/5/23
Dear Tiff, We would like to thank you for your comments. It will be helpful to improve our service and its quality. We regret that your stay with us was not the great experience that we strive to provide to all of our Guests. We look forward to welcoming you again, hopefully soon, at the Hotel Real Parque for a better experience. Kind Regards, Pedro Arnaut Real Experience Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is nothing like you see on Expedia...much older! Lobby area was very dark and disappointing when we walked in. Free breakfast was downstairs in a dungeon as I would call it and terrible. Bed was very clean and bathroom was very clean so stay was acceptable.
Stayed 2 nights in May 2019
Response from Pedro Arnaut on 2019/5/23
Dear Guest, We regret that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you so much for your review and we look forward to welcoming you again, hopefully soon. Kind regards, Pedro Arnaut Real Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Pedro Arnaut on 2019/5/23
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Clean.tidy.convenient.excellent staff..good breakfasts
Stayed 4 nights in Apr 2019
Response from Pedro Arnaut on 2019/5/7
Dear Guest, Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated. We are happy to know that you had a thoroughly enjoyable stay with us. We look forward to welcoming you again to our Hotel. Kind regards, Pedro Arnaut Real Experience Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Pedro Arnaut on 2019/5/7
Dear Guest, We really appreciate your feedback and we are very happy to know that you enjoyed your experience with us. The satisfaction of our guests is extremely important to us. We hope to have the pleasure of welcoming you again soon for another great experience at the Hotel Real Parque. Best regards, Pedro Arnaut Real Experience Manager

10/10 Excellent

Swishjames, swanley gb

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and variety of breakfast really love it we stayed six nights and it was really good experience walkable distance to metro stations everyday they changed our bed linen and replaced bath towels Highly recommended
Stayed 5 nights in Apr 2019
Response from Pedro Arnaut on 2019/5/7
Dear Guest, Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon. Kind regards, Pedro Arnaut Real Experience Manager