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Reviews of Holiday Inn Express & Suites Lincoln East - White Mountains, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Lincoln East - White Mountains, an IHG Hotel
21 Railroad St, Lincoln, NH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 1003 reviews" "
Rating 8 - Good. 205 out of 1003 reviews" "
Rating 6 - Okay. 36 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, muy amables
Stayed 1 night in Apr 2024

10/10 Excellent

katarzyna, sterling heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the places I really feel like guest. Absolutely the cleanest Holiday Inn we ever stay at.
Stayed 1 night in Apr 2024
Response from Kait on 2024/5/1
Hello katarzyna,We're so happy that housekeeping provided such a clean stay for you. They work very hard always appreciate when it gets noticed. We will pass along your compliments and hope to see you again the next time you visit Lincoln, NH!Yours in hospitality,Kaitlin ParkerFront Desk Supervisor

2/10 Terrible

james

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of the most disappointing stays I’ve ever had somewhere. Bed was awful, one side was rock hard and unusable. Dealt with it since it was only one night and we were already settled in obviously. However, the reason we paid extra for this room was for the jetted run. When my wife turned on the jets, a large amount of disgusting brown and green chunks came out into the water filling it. We packed up and went downstairs to leave, and I was hoping to speak to the manager on duty and get some sort of compensation, but waited for 20 minutes and nobody showed up. I emailed the company but a week later I have gotten no response. I will never use them again.
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/30
Hello James,Thank you for your valuable feedback. Housekeeping and maintenance have fixed the issues so the next guest will have a perfect stay. And though we responded to your Expedia message, we will follow up a different way and hope to exceed your expectations during your next visit.Yours in hospitality,Kaitlin P.Front Desk Supervisor

10/10 Excellent

Kyrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Jan 2024
Response from Kait on 2024/5/1
Hi Kyrey, And we love you! Thank you so much for staying with us here at the Holiday Inn Express & Suites Lincoln East - White Mountains. We really appreciate the positive feedback and hope to see you again soon.Yours in hospitality,Kaitlin ParkerFront Desk Supervisor

10/10 Excellent

Adil

Traveled with family
Liked: Amenities
Staff it’s so Fabulous, and nice .
Stayed 2 nights in Apr 2024
Response from Kait on 2024/4/23
Hello Adil,Thank you so much for providing us with valuable feedback. We're so happy you enjoyed your stay here at the Holiday Inn Express & Suites East - White Mountains. Our staff thanks you for your positive review! :)Yours in hospitality,Kaitlin P.Front Desk Supervisor

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/23
Hello Santosh,Thank you so much for staying here with us at the Holiday Inn Express East - White Mountains. We appreciate the 5/5 feedback and hope to see you again! :)Yours in hospitality,Kaitlin P.Front Desk Supervisor

10/10 Excellent

Djavan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property, clean building, convenient location
Stayed 2 nights in Apr 2024
Response from Amir K. on 2024/4/17
Dear Djavan,Thank You so much for such an amazing feedback. we are so glad that You had a wonderful time while staying with us at Holiday Inn Express & Suites in Lincoln, NH and look forward to welcoming You back the next time You visit White Mountains and Loon Mountain. Please take care. Best Regards,Amir K. General Manager.

10/10 Excellent

Kathryn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new. Clean and Quiet Convenient for hiking or wineries/breweries.
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/16
Hello Kathryn,Thank you for your wonderful feedback. We have some amazing hiking trails on this side of the Kancamagus, and we're glad you enjoyed your stay here at the Holiday Inn Express in Lincoln, NH in the beautiful White Mountains.Yours in hospitality,Kaitlin P.Front Desk Supervisor

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kait on 2024/4/16
Hello Valerie,Thank you so much for you 5/5 review of your stay! We hope to see you again if you make your way back up to the White Mountains.Yours in hospitality,Kaitlin P.Front Desk Supervisor

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very friendly. Room was clean and spacious. Nice area, lots of places to visit within walking distance. Lots of nice family friendly attractions close by for summer fun. Easy access to highway. Recommended.
Stayed 1 night in Apr 2024
Response from Amir K. on 2024/4/14
Dear Bruce,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and so happy that everything was up to Your satisfaction. Bruce, we look forward to welcoming You back the next time You visit our beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at this property. Clean and the staff was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Kait on 2024/4/9
Hello Carol,We're so happy that you enjoyed your visit here at the Holiday Inn Express in the White Mountains. Our housekeeping staff works very hard to keep the property clean and appreciate your positive feedback. Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Great people work there!
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/11
Hello Daniel,We're so glad you loved your stay! We seem to think we have some great coworkers too, and it's nice to know we're not the only ones who think so. Thank you for your amazing feedback!!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/11
Hello Elizabeth,Thank you for your positive feedback. We're so happy to see you enjoyed your stay. Please come back to visit us soon!

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kait on 2024/4/8
Hello Edna,Thank you for staying with us and giving us a 5 star review! We appreciate your feedback and hope to see you again soon!

6/10 Okay

Holly, Hollis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kait on 2024/3/27
Hello Holly,Thank you for staying with us. We'd love an opportunity to provide a better stay with you in the future.

10/10 Excellent

Kristi, holyoke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Kait on 2024/3/21
Hello Krisi,Thank you for staying with us and providing wonderful feedback! We hope to see you again soon :)

10/10 Excellent

reina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, so welcoming offer help and kind
Stayed 1 night in Mar 2024
Response from Kait on 2024/3/19
Hello reina,We do our best to make our guests feel welcome, and I'm so happy we were able to do that for you. Thank you for taking the time to make our day. We hope to see you again soon!

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kait on 2024/3/19
Hello Beata,Thank you so much for your 5/5 review. We appreciate the feedback and would love to see you again soon!

10/10 Excellent

X

Stayed 1 night in Mar 2024
Response from Kait on 2024/4/8
Hello X,Thank you for staying with us and such a great review! We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Linda

Bathtub and sink had orange rings around drains , which usually means they’re moldy.
Stayed 1 night in Mar 2024
Response from Kait on 2024/3/19
Hello Linda,Thank you for letting us know about your bathroom, so we can take of the iron rings for the next guest. We hope to see you again! :)

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk and cleaners were amazing. Only bad thing was the ice machine was not working
Stayed 2 nights in Mar 2024
Response from Kait on 2024/3/19
Hello Paula,We're so happy that our staff made your stay enjoyable for you. Please don't hesitate to let the Front Desk know next time, so we can get our efficient maintenance personnel on it for you. Thank you for your feedback! :)

10/10 Excellent

Nicole

Stayed 1 night in Mar 2024
Response from Amir K. on 2024/4/1
Dear Ashley,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care.Best Regards,Amir K.General Manager.

2/10 Terrible

Adriana Aguilar

Stayed 1 night in Mar 2024
Response from Amir K. on 2024/4/1
Dear Adriana Aguilar,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care.Best Regards,Amir K.General Manager.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My parents and I stayed here after going to the Ice Castles. We had King Suites and they were very nice and clean. The breakfast was a big hit! The check in staff was super friendly! We would stay here again!
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/3/9
Dear Christina,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your wonderful feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was grateful for all the positive reviews beforehand and that they convinced me to choose this hotel. Great amenities, very clean, comfortable rooms and perfect location.
Stayed 1 night in Mar 2024
Response from Amir K. on 2024/3/9
Dear Maria,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your wonderful feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only item we weren't particularly fond of was the breakfast. The food was lukewarm and not overly impressive. Other hotels seem to have more choices and better, fresher, quality foods.
Stayed 1 night in Mar 2024
Response from Amir K. on 2024/3/9
Dear John,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your wonderful feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/29
Dear Jessica,Thank You so much for such an amazing feedback. We are happy to see that You enjoyed Your stay and everything was up to Your satisfaction. We appreciate You staying with us at Holiday Inn Express & Suites in Lincoln, NH and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care.Best Regards,Amir KGeneral Manager.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Kait on 2024/3/21
Hello David,Thank you so much for providing us with feedback for your stay. We're so glad you enjoyed your time in the White Mountains. And we hope to see you again soon!

10/10 Excellent

X

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are super and helpful especially the attendant lady at the breakfast buffet!
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/29
Dear X,Thank You so much for such an amazing feedback. We are happy to see that You enjoyed Your stay and everything was up to Your satisfaction. We appreciate You staying with us at Holiday Inn Express & Suites in Lincoln, NH and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care.Best Regards,Amir KGeneral Manager.

10/10 Excellent

Kaylin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! The staff was courteous. The hotel was clean and updated. Great location! Cannot wait to return!
Stayed 2 nights in Feb 2024
Response from Amir K. on 2024/2/25
Dear Kaylin,Thank You for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K. General Manager.

8/10 Good

Lyndsay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/25
Dear Lyndsay,Thank You for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K. General Manager.

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/25
Dear Maria,Thank You for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K. General Manager.

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, spacious rooms. Check in was quick with easy parking. Its cute that they offer hot cocoa anytime of day. Breakfast was the standard free continental experience. I didnt check out the pool but there were always people there. It was close to the ice castles which is why I chose this hotel and I would stay here again
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/21
Dear Jess,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

8/10 Good

Kristen-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and we were able to do early check in. Kids loved the pool and the location was perfect 👍
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/21
Dear Kristen-anne,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was excellent
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/21
Dear Nancy,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been great! Clean, easy, wonderful!
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/21
Dear Lauren,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, good bedding/set up
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/21
Dear Anthony,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the beautiful White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/14
Dear Douglas,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Delicious breakfast
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/14
Dear Robin,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit White Mountains and Loon Mountain. Please take care. Best Regards,Amir K.General Manager.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location and staff was excellent. Rooms okay, bathroom okay. Very loud, could hear everything in the hallway going by.......
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/6
Dear Diane,Thank You so much for such a Wonderful feedback. We appreciate You staying with us at Holiday Inn Express & Suites in Lincoln, NH and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K.General Manager.

4/10 Poor

Cheryl

Stayed 2 nights in Feb 2024
Response from Kait on 2024/3/21
Hello Cheryl,I hope we get another chance to give you that 5/5 experience we strive for. Thank you for your feedback.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alessandro at the front desk was fantastic! Great employee to have working for you.
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/6
Dear Justin,Thank You so much for such a Wonderful feedback. We appreciate You staying with us at Holiday Inn Express & Suites in Lincoln, NH and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K.General Manager.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Kait on 2024/3/21
Hello Jennifer,We're so happy you enjoyed your stay with us! Thank you for your feedback, and we hope to see you again in the future.

10/10 Excellent

Patricia, Leominster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, welcoming staff, clean room, nice dining area. The breakfast was nicely presented, alot of options. I had the King room with jacuzzi... very clean room. Hotel is central to everything... alot of places within walking distance.
Stayed 1 night in Feb 2024
Response from Amir K. on 2024/2/3
Dear Patricia,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Ann,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

10/10 Excellent

Xiomara

Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Xiomara,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

10/10 Excellent

Jessica, Warwick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Jessica,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! We found the staff friendly and professional. Alessandro and Erin at the front desk were both great! We enjoyed the breakfast and the pool/hot tub. The location was convenient.
Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Guest,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

10/10 Excellent

Stephen

Nice stay
Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Stephen,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your amazing feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.

8/10 Good

Nicholas, marlborough

Liked: Cleanliness, staff & service
Horrible mattress, worse pillows. Other then that great ease of check in, asked for late check out w no issues. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Amir K. on 2024/2/3
Dear Nicholas,Thank You so much for staying with us at Holiday Inn Express & Suites in Lincoln, NH. We appreciate Your feedback and look forward to welcoming You back the next time You visit the White Mountains and Loon Mountain. Please take care.Best Regards,Amir K. General Manager.