Exterior
Check availability

Reviews of WoodSpring Suites Columbia Lexington

2.5 out of 5
WoodSpring Suites Columbia Lexington
4920 Augusta Rd, Lexington, SC

Reviews

5.8
Rating 10 - Excellent. 28 out of 168 reviews" "
Rating 8 - Good. 34 out of 168 reviews" "
Rating 6 - Okay. 41 out of 168 reviews" "
Rating 4 - Poor. 30 out of 168 reviews" "
Rating 2 - Terrible. 35 out of 168 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Abbie A

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Place has shut down
Stayed 7 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020

2/10 Terrible

Richard

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The folks at the desk were very nice. Upon arriving though, they said the room I reserved was not available. They offered a single bed handicapped room with a pull out bed. If I wasn't so tired from driving and the weather weren't so bad I would have not excepted it and tried to find another hotel. There were no blankets or pillows for the pullout bed. Since we were so tired we dealt with it. The traffic noise was very bad being next to the interstate, so we kept the fan on the AC running to block some of it out. Although it was marked as Non-smoking room, it reeked of a cigarette smell. The walls were thin and I think the heavy footed person up stairs paced their room half the night. The Television did not work also, but it didn't matter for we just needed to rest. I am glad it was only for one night and I would not recommend anyone stay there until they do some upgrades and repairs. Once again, the staff we encountered were very nice and very apologetic, but it doesn't account for the price we paid for the room we got. 1/29/ 2020
Stayed 1 night in Jan 2020

2/10 Terrible

Barbara Turner

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 11 nights in Dec 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was easy. The clerk was very friendly and nice. Can only get in and out one direction.. Bed was too soft for my liking but the room facility was really clean.
Stayed 1 night in Dec 2019
Response from Rhetta on 2019/12/13
Robert, Thank you for the positive feedback. We really appreciate hearing from our guests, and learning ways we can improve for future guests. Unfortunately, we cannot control the one way direction, but agreed it can be quite aggravating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from chabbick on 2019/12/2
Dear Guest, Thank you for posting a review of your recent stay. We are glad to see that you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible the room smelled like cigarettes, they had roaches. Me & my wife walked in & walked right back out
Stayed 1 night in Nov 2019
Response from chabbick on 2019/12/2
Dear Guest, I appreciate you bringing your experience to our attention. I am sorry to hear that the room had an odor and that you had experienced pests. In response to your feedback, we are having our pest control service review all guest rooms to ensure that this is not an issue. Thank you very much for providing us with your feedback.

2/10 Terrible

Leticia, Lexington, sc

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We like the staff, but the room was with alot cockroaches
Stayed 1 night in Nov 2019
Response from Rhetta on 2019/12/13
Leticia, I would like to thank you for the feedback, we cannot improve if we don't know where our issues lie. We regret that you found "visitors" in your room and hope you know that we are diligently working on it not being a repetitive issue.

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2019
Response from chabbick on 2019/10/21
I wanted to thank you for posting a review of your recent stay. We are sorry to see that you were less than completely satisfied. If you would like to provide further feedback, please feel free to reach out to the hotel GM directly.

10/10 Excellent

Odum

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2019
Response from chabbick on 2019/10/21
Thank you for posting a review of your recent stay. We are glad to see that you were completely satisfied and hope to see you again soon.

8/10 Good

Michael, Albany, NY

Traveled with partner
Liked: Staff & service, property conditions & facilities
Convenient to I-20. Pleasant staff. Clean room. Safe property.
Stayed 1 night in Oct 2019
Response from chabbick on 2019/10/21
Dear Michael, Thank you for posting a review of your recent stay. We are glad to see that you enjoyed your stay and hope to see you again soon.

4/10 Poor

JA, Wilmington

Traveled with pets
Disliked: Amenities, property conditions & facilities
My issue was only partially with the property. I made the reservation while in my car, stopped at a gas station. I specifically needed a dog friendly hotel, immediately. The Expedia guy who booked for me told me countless times that the hotel would charge an additional $5 for the pet fee once I arrived. I repeated it back each time. Yes, he said. Five dollars. I arrived, exhausted, only to find that, no, the additional fee was $53. I would not have agreed to that. It was too late in the evening for me to begin a new search. So, I paid $130 for a crappy hotel that had no cups, coffee, or even doors on the kitchen cabinets. Last time with that hotel and most certainly last time with Expedia.
Stayed 1 night in Oct 2019
Response from chabbick on 2019/12/2
Dear Guest, I am terribly sorry to read of your recent experience. We do attempt to make all required pet fees visible and communicate these clearly up front. Again I am sorry for your experience and we hope that you may give Woodspring Suites another chance in the future.

2/10 Terrible

Harold, Manning, SC

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I booked this room for my daughter and her two kids who were in Lexington for a soccer tournament. She said that the room smelled like pot. When they got on the elevator, my youngest grandson (reacting to the smell of cigarettes, said,”I don’t think I should be breathing in here!”. He’s eight years old!
Stayed 1 night in Oct 2019

6/10 Okay

Juanita, Floida

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The price was better than other places. The room was clean and the bed was comfortable not the rug in the elevator needed cleaning. Zero amenities.
Stayed 3 nights in Sep 2019
Response from chabbick on 2019/10/7
Dear Juanita, Thank you providing a review of your recent stay. We do strive to provide a "simple" room at great price. We appreciate your feedback.

4/10 Poor

Donna

Disliked: Room comfort
Not a suite
Room was not a suite, it was the smallest room I have ever stayed in, if you want coffee you had to buy a coffee maker, if you wanted ice you had to make it. Uncomfortable chairs and just a double bed
Stayed 2 nights in Sep 2019
Response from chabbick on 2019/10/7
Dear Donna, Thank you providing a review of your recent stay. We do strive to provide a "simple" room at great price. We appreciate your feedback.

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
amenities
Stayed 3 nights in Sep 2019
Response from chabbick on 2019/10/7
Dear Stephen, I am sorry to see that you were less than completely satisfied with your recent stay. If you would like to provide further feedback, please reach out to the hotel GM directly.

6/10 Okay

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019
Response from chabbick on 2019/10/7
Dear Laura, I am sorry to see that you were less than completely satisfied with your recent stay. If you would like to provide further feedback, please reach out to the hotel GM directly.

6/10 Okay

ShaneB, Tennessee

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was a no frills, barebones place to lay our head while in town for a football game. It was exactly what I thought it’d be as it is an extended stay. It was clean for the most part but did have a strange smell in the room. I’d stay again for a quick two night trip into town.
Stayed 2 nights in Sep 2019
Response from chabbick on 2019/9/20
Thank you for providing feedback regarding your recent stay. We are glad to see that the hotel room met your needs and we hope to see you again soon.

6/10 Okay

Zach, Camden, SC

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Took 30 mins to check in, rooms came with nothing for the kitchen, have to buy everything. Had to use circuit breaker to get lights in room to work
Stayed 1 night in Sep 2019
Response from chabbick on 2019/10/21
Dear Zach, I wanted to thank you for posting a review of your recent stay. I am sorry to see that you were less than completely satisfied. I will share your comments with hotel team to help ensure that situations like this do not repeat going forward.

2/10 Terrible

Doris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Are room was in horrible conditions bad smell and toilet was leaking and very dirty had urine all around the bottom of the toilet . No remote asked for extra pillows front desk said they had none
Stayed 1 night in Aug 2019
Response from chabbick on 2019/8/26
Dear Doris, I am terribly sorry to read of your recent experience. We strive to consistently provide a well maintained clean room along with great guest service. It appears that in your case we had failed at this mission. I will share your comments with the hotel team to ensure that experiences like this do not happen again.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from chabbick on 2019/8/26
I am sorry to see that you were less than completely satisfied with your recent stay. If you would like to provide further feedback, please reach out to the hotel GM directly.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don’t stay here
This room had no doors on the cabinets not even a lamp on the table you had to go across the room two turn the horable light on and off. The WiFi that was free would not even load on my phone unless you paid the up charge so the WiFi was not free. The room looked old and rundown. Stated they had amities in the room when I made the reservation and did not. when telling them about it those things magically now say upon request.. Waiting at the front desk for 10 15 mints at a time for anything. And if I could have gotten my money back I would I have went somewhere else! After trying to just chalking it up to a bad experience and just letting it go and getting out of there. I could because they started charging me damage charges for nothing. Called and the lady was just as nasty as the room was. I requested certain thing I doubled checked to make sure. Omg worst hotel in this area please save your money and go somewhere else
Stayed 2 nights in Aug 2019
Response from chabbick on 2019/8/16
I am terribly sorry to see that you were less than satisfied with your recent stay. The hotel and team prides itself on providing a clean, comfortable stay, with limited amenities to all guests while providing exceptional guest service by making our guests feel welcome. I do regret that we failed in this mission during your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure I stayed in many Hotels in the last month. They all run together. I do know we approved of this one
Stayed 1 night in Jul 2019
Response from chabbick on 2019/7/26
Thank you providing a review of your stay. We are glad to see that were satisfied with your stay and hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from chabbick on 2019/6/21
Thank you for posting a review of your recent stay. If you would like to provide further feedback, please reach out to the hotel team directly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good as always. Close to any place that i was need to be, clean and very nice people at the desk. I recommend this hotel.
Stayed 7 nights in Jun 2019
Response from chabbick on 2019/6/14
Thank you for taking the time to post a review of your recent stay. We are glad to see that you enjoyed your stay and appreciate the kind comments about the cleanliness of the hotel and friendliness of the staff.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from chabbick on 2019/6/14
Thank you for posting a review of your stay. We are sorry to see that you were less than completely satisfied. If you would like to provide further feedback please reach out to the hotel GM directly.

2/10 Terrible

Caren, Orlando

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was bodily fluids on our bed and the entire floor smelled. The state of the room was unacceptable.
Stayed 1 night in May 2019
Response from chabbick on 2019/5/18
Dear Caren, Thank you for posting a review of your recent stay. I am terribly sorry to see that you were not satisfied with the cleanliness of your room. We take cleanliness issues very seriously and strive to consistently provide a clean room and hotel to each and everyone of our guests. I do apologize that we failed in your case. I will share this your comments with the hotel team and work to ensure that this does not happen in future.

4/10 Poor

Verified traveler

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for. This is not a safe place for a famiky.
Stayed 1 night in May 2019
Response from chabbick on 2019/5/10
Thank you for providing feedback about your recent stay. We value your opinion and will work to ensure that your concerns are addressed. We take safety and security of our guests very seriously.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
lone traveler
I am little disappointed in this as an extended stay for travelers that fly in to the area no pots and pans and no service items more like a partial furnished apartment
Stayed 28 nights in Mar 2019
Response from chabbick on 2019/4/13
Thank you for providing feedback from your recent stay. Although the hotel does offer cookware sets, it is for a minimal additional fee. Our goal is to provide a clean, comfortable stay with minimal amenities and pass the savings on to you. We do hope you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

Kelvin, Florence

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was nice and clean but there were no supplies in the room. No cups, no eating or cooking utensils, broken stove top.
Stayed 1 night in Mar 2019
Response from chabbick on 2019/4/5
Dear Kelvin, We are terribly sorry to see that your stove top did not work. The hotel and staff are very attenuative to any reported broken items and we will be sure to address this with the team. Thank you for staying with us and we hope to see you again soon.

4/10 Poor

Verified traveler

Business traveler
Just didn’t safe outside the front door. Price of a middle class hotel, felt like being in a Knights Inn
Stayed 1 night in Mar 2019
Response from chabbick on 2019/4/5
Thank you for providing feedback on your recent stay with us. We will use your feedback to review with the team and insure that proper improvements are made moving forward.

4/10 Poor

John

Never again
Terrible location, it catered more to people living there then a motel.
Stayed 1 night in Mar 2019
Response from chabbick on 2019/3/15
Dear John, I am terribly sorry to hear that you did not enjoy your recent stay at our Woodsprings Columbia-Lexington location. Although the hotel does not provide some of the amenities you may expect in a full service hotel, we do pride ourselves on providing a clean comfortable room with the motto of "Simpler done better".

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about my stay. First room I went in smell like pee. They don’t change out the sheets but once a week. The beds are too small and fill like they about to fall apart
Stayed 2 nights in Mar 2019
Response from chabbick on 2019/3/9
Thank you for taking the time to provide a review of your stay. We apologize for the odor you experienced. We use feedback such as yours to help make continuous improvements to the hotel.

4/10 Poor

chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from chabbick on 2019/3/13
Dear Chris, I am terribly sorry to hear that you did not enjoy your recent stay with us. We value your feedback and use this to help improve our hotel. If you would like to provide further information on your recent stay please feel free to reach out to a manager at the hotel.

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The staff was VERY VERY helpful and friendly. The vending machines stole money and have very little drink options actually stocked. The bathroom in our non-smoking room smelled of cigarette smoke to the point that we did not leave anything in there. The rest of the room was clean and did not smell. Overall, we enjoyed our experience
Stayed 1 night in Feb 2019
Response from Chabbick on 2019/2/4
Thank you for taking the time to complete a review of your stay. I do apologize for the vending machines and the smell of smoke thru the bathroom vent. We value your feedback and will use it make improvements to our hotel.

2/10 Terrible

Brady

Disliked: Cleanliness, room comfort
Go someplace else
For the price you would think they would include a cheap breakfast. Room smelled moldy. Bed was extremely uncomfortable. Don’t expect more than one towel per person. And one wash cloth. If you are just looking for a sleep go to a econo lodge or even some other cheaper hotel and you will get a better nights sleep. Will definitely not visit any of these establishments again.
Stayed 2 nights in Dec 2018
Response from chabbick on 2018/12/21
I am sorry to hear that you were not satisfied with your recent stay. The Woodspring moto is "It's Simple done better". We do not offer some of the amenities that are offered at higher price hotels and pass the savings on to the guest. We do however pride ourselves on providing a clean, comfortable room. Thank you for your providing a review as we value your feedback.

10/10 Excellent

Verified traveler

wonderful property
Stayed 28 nights in Nov 2018
Response from Chabbick on 2018/11/30
Thank you very much for providing a review of your stay. We look forward to seeing you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night trip
Great night clerk Nef. Friendly check in. Clean room. Just no ice machine and the vending soda machine didn't work. Overall great stay
Stayed 1 night in Nov 2018
Response from chabbick on 2018/11/24
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the friendly checkin and clean room; however, we apologize that the vending machine did not work. We will address this immediatly and ensure that it is repaired for future guests. Thank you very much for providing us with your feedback.

6/10 Okay

Eric

Liked: Staff & service
Disliked: Cleanliness
Stayed 12 nights in Nov 2018
Response from chabbick on 2018/11/24
Thank you for posting a review of your recent stay with us.

8/10 Good

Jovita

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from o.swain on 2018/10/31
Dear Jovita, Thank you for the 4-star rating, we look forward to providing you exceptional service in the future. O. Swain

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from o.swain on 2018/10/31
Dear Guest, Thank you for the 4-star rating, we look forward to providing you exceptional service in the future. O. Swain

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting-stay away!
This place was disgusting. It reeked of some unidentifiable but horrendous odor. The cabinets had no doors. The toilet barely flushed. The bed was broken and sloped to one corner.
Stayed 1 night in Oct 2018
Response from O. Swain on 2018/10/25
Dear Joseph, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

4/10 Poor

Melinda

Disliked: Cleanliness, property conditions & facilities, room comfort
Won’t stay here again.
This was the most generic hotel I’ve ever stayed in. We only got 2 towels (no hand towels, wash cloths), no hair dryer, shampoo or any aminities at all. The beds were the cheapest possible mattress they could find. The cabinets had no doors. The bathroom corners were black and grungy. It reminded me of an old dorm room.
Stayed 4 nights in Oct 2018
Response from O. Swain on 2018/10/25
Dear Melinda, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

8/10 Good

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2018
Response from o.swain on 2018/10/25
Dear Dwight, Thank you for the 4-star rating, we look forward to providing you exceptional service in the future. O. Swain

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from o.swain on 2018/10/25
Dear Guest, Thank you for the 4-star rating, we look forward to providing you exceptional service in the future. O. Swain

2/10 Terrible

Craig

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018
Response from O. Swain on 2018/10/25
Dear Craig, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

4/10 Poor

Jay, Tampa

Liked: Staff & service
Disliked: Property conditions & facilities
The property is adjacent to the interstate highway, so the room was noisy. The hotel is dingy and smelt of cigarette smoke. Staff was friendly.
Stayed 1 night in Oct 2018
Response from O. swain on 2019/1/6
Dear Jay, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from O.swain on 2018/8/19
Dear Nathan Thank you for the 4 star rating. We look forward to serving you again. O Swain

6/10 Okay

jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself is fine but to get into the hotel you have to do u turns and u turns to get out of it but the stay was fine and the room was clean
Stayed 1 night in Aug 2018
Response from o.swain on 2018/8/16
Dear Jonathan, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain