Absolutely Devastating Experience, Beware of Overbooking!
I’ve never written a review like this before, but our experience was so upsetting that I feel compelled to warn others.
On June 30th, I stopped by this hotel in person to request a room with two queen beds and to let the front desk know we’d be arriving a day late checking in around noon on July 3rd. The front desk staff made a handwritten note of the request and the late arrival. I appreciated the honesty when they said rooms with two queens are limited, and I completely understood that it might not be available.
What I did not expect was to arrive on July 3rd, after flying in from Dallas for a special 80th birthday celebration, and be told that our entire reservation had been given away. We had nowhere to stay. The staff apologized and said it’s “Hilton policy” to overbook rooms, but no one ever called, emailed, or texted to ask if we were still coming. If they had reached out before canceling our room, this could have been avoided.
Instead, we were left stranded two hours north of Detroit on a holiday weekend with no backup plan. We were told to try the golf course or a B&B “down the road.” After knocking on doors and calling around for over an hour, there was nothing available. We were completely out of luck.
This trip was meant to be a joyful family celebration, and it turned into a nightmare. I would never recommend this property. If you value reliability, communication, and basic hospitality, look elsewhere